Top 1 Guest service agent Jobs in Athens, Ga

Front Desk Agent
Holiday Inn Express —Bethlehem, GA
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Relocation assistance
- Tuition reimbursement
Quick Apply
1d

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Front Desk Agent

Holiday Inn Express
Bethlehem, GA

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Relocation assistance
Tuition reimbursement
Paid time off
On-the-job training
Employee discount
Professional development assistance
Flexible schedule
Referral program

Qualifications

Hotel and accommodations payment processing
Night audit
High school diploma or GED
Hotel and accommodations guest complaints handling
Balancing end-of-day transactions
Client interaction via phone calls

Full Job Description

About us

Holiday Inn is a company in Bethlehem, GA 30620. We are creative and professional.

Our work environment includes:

International workforce
Growth opportunities
Flexible working hours
Safe work environment
On-the-job training

We are looking for Night Auditor/Front Desk Agent to join our busy and professional team.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handle monetary transactions.
Maintains customers’ privacy.
Maintains a high level of professional appearance and demeanor.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays
Performs other duties as assigned.

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience.

Job Type: Full-time

Benefits:

Employee discount
Flexible schedule
Paid time off
Professional development assistance
Referral program
Relocation assistance
Tuition reimbursement

Education:

High school or equivalent (Required)

Experience:

hotel front desk agent : 1 year (Required)

Location:

Bethlehem, GA 30620 (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Ability to Commute:

Bethlehem, GA 30620 (Required)

Work Location: In person

Quick Apply

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Front Desk Agent

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