Top 6 Front desk agent Jobs in Athens, Oh

Front Desk Agent
Hocking College —Nelsonville, OH
- $16 an hour
- 18 years or older
- English
- Hotel
Quick Apply
Front Desk Agent
Burr Oak Lodge and Conference Center —Glouster, OH
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent-Starting at $14.00 per Hour-Hocking Hills Lodge
Hocking Hills State Park Lodge —Logan, OH
- $14 - $15 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Night Auditor - Part Time
Fairfield Inn by Marriott Athens, OH —Athens, OH
- $15 an hour
- Part-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
Front Desk Receptionist / Operatory Assistant
Earnest L Trent DDS —Mason, WV
- $13 - $14 an hour
- Full-time
- Dental office
- Administrative experience
- Organizational skills
- Dental insurance
- Employee discount
Quick Apply
13h

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Front Desk Agent

Hocking College -
Nelsonville, OH

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Job Details

$16 an hour

Qualifications

Visitor query response
Event breakdown
Record keeping
Guest reservation booking
Hotel and accommodations payment processing
Confidential information handling
Operator switchboards
Serving clients
Sales transaction processing
Financial transaction processing
Greeting customers
Answering guest questions
English
Cash register operations
Task prioritization
Customer engagement
Event setup
Productivity software
Hotel and accommodations guest complaints handling
Cross-functional collaboration
Entry level
Office phone management

Full Job Description

Front Desk Agent

$16.00 per hour

Position Purpose

Under the direct supervision of the General Manager of the Lodge at Hocking College, the Front Desk Agent will oversee all front desk operations at the Lodge. The Front Desk Agent will serve as the first and primary contact with all customers and must possess an understanding of quality service in a consumer-focused environment. This includes greeting the customer upon arrival, providing a seamless check-in and check-out process, answer phone calls, addressing customer needs and resolving customer concerns, and representing the college and hotel.

Duties and Responsibilities

Offer sincere and warm greetings to guests over the phone and in person.
Processing guest check-ins and checkout.
Handling cash, credit, and debit transactions in a secure manner.
Anticipating and addressing guests' needs, and resolving their problems and complaints.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assist callers with making reservations or answering questions.
Ensuring guest satisfaction by communicating and collaborating with other internal departments regarding guest requests.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.
Assist with breakfast, food, and event setup and teardown.

Qualifications – Education, Experience, and Skills

Must be a minimum of 18 years of age
Ability to understand basic job tasks and procedures, preferably in English
Ability to work under stressful conditions and deadlines.
Ability to maintain confidentiality of guest information and hotel data.
Ability to work cohesively with staff and other departments as part of a team

Hotel or customer service experience preferred
Knowledge of Microsoft Office preferred
Outstanding written and verbal skills
Organizational, record-keeping, and interpersonal skills.
Knowledge of hotel processes and procedures.
Understanding of rules and regulations regarding health and safety in the hospitality industry.
Confidentiality.
Caring attitude toward guests and clients
Attention to detail.
Learning and self-motivation skills.
Knowledge of organizational structure.
Openness to suggestions for improvement.
On-time and present for work.
Flexibility in dealing with others.
Ability to work as a team member.
Ability to prioritize work.
Behaves in accordance with Hocking College mission, goals, and values.
Positive attitude.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).

Quick Apply

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front desk agent jobs in athens, oh

Front Desk Agent

Front Desk Agent

Front Desk Agent-Starting at $14.00 per Hour-Hocking Hills Lodge

Night Auditor - Part Time

Front Desk Receptionist / Operatory Assistant

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