Top 4 Hotel front desk Jobs in Athens Oh

Front Desk Agent
Ohio University Inn & Conference Center —Athens, OH
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
12d
Night Auditor - Part Time
Fairfield Inn by Marriott Athens, OH —Athens, OH
- $15 an hour
- Part-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
Front Desk Manager OEM/HM
Ohio University Inn & Conference Center —Athens, OH
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Full Time/Part Time GUEST RELATIONS SPECIALIST
The Inn at Cedar Falls Inc —Logan, OH
- $13 - $14 an hour
- Full-time
- Entry level
- Resort
- Paid time off
- Employee discount
Quick Apply

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Front Desk Agent
Ohio University Inn & Conference Center —Athens, OH
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special…
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hotel front desk jobs near athens oh

Front Desk Agent

Ohio University Inn & Conference Center -
Athens, OH

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Computer operation
Computer skills

Full Job Description

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations

Key Duties & Responsibilities:

Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Brand: Ohio University Inn & Conference Center
Address: 331 Richland Ave Athens, OH - 45701
Property Description: Ohio University Inn & Conference Center
Property Number: 622

Quick Apply

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hotel front desk jobs in athens oh

Front Desk Agent

Night Auditor - Part Time

Front Desk Manager OEM/HM

Full Time/Part Time GUEST RELATIONS SPECIALIST

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