Top 71 It service manager Jobs in Atlanta, Ga

Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Manager, Information Assurance Services (SOC Focus)
Aprio —Atlanta, GA
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Senior Manager, IT End User Services
Aprio —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Profit sharing
- Wellness program
Lead Product Manager - Service Enablement - Supply Chain
Cox Automotive —Atlanta, GA
- $111,500 - $185,900 a year
- Full-time
- 18 years or older
- Oracle
- Writing skills
- Paid jury duty
- Paid holidays
Practice Manager (Service Delivery)
Computacenter —Atlanta, GA
- $175,000 - $200,000 a year
- 5 years
- US work authorization
- Senior level
Manager Information Technology
Jetaire Flight Systems LLC —Fayetteville, GA
- Part-time
- Microsoft Outlook
- 5 years
- ERP systems
Quick Apply
Senior IT Operations Analyst
Rayonier —Atlanta, GA
- Full-time
- Computer science
- 6 years
- Computer Science
- Wellness program
- Paid parental leave
Infrastructure Program Manager, Digital & Technology Services
Alvarez & Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
IT Integration Technical Solution Architect and Manager
Sandvik —Smyrna, GA
- Online Application
- Remote
- Azure
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Infrastructure Program Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
Service Delivery Manager
KNAPP —Kennesaw, GA
- Overtime
- English
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
Quick Apply
Client Service Execution Lead
Bickert Management Inc. —Atlanta, GA
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Project Manager, Professional Services
ABACUS —Atlanta, GA
- Evenings as needed
- Remote
- Azure
- Mid-level
- Microsoft Office
- Wellness program
- Disability insurance
Quick Apply
13d
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Senior Manager, Software Engineering - LOA Services
TriNet —Atlanta, GA
- $143,700 - $287,500 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Employee stock purchase plan
- Disability insurance
IT Sourcing & Enterprise Services Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- Computer Science
- PMP
- 8 years
- AD&D insurance
- 401(k)
6d
Associate Field Services Technology Manager
Hilton —Atlanta, GA
- $67,500 - $95,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Travel
- Paid parental leave
- Employee stock purchase plan
Principal Engagement Manager, Professional Services, AWSI
Amazon Web Services, Inc. —Atlanta, GA
- $182,700 - $271,900 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- AD&D insurance
- Health insurance

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it service manager jobs near atlanta, ga

Mid-Level Service Desk Manager

DMI -
Atlanta, GA

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Job Details

Full-time
$90,375 - $112,969 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Managing technical support teams
Management
Managing teams in a customer support role

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Mid Service Desk Manager to join us.

Duties and Responsibilities:

Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA requirements are met and escalations are handled promptly.
Manage and assign tickets to Level 2 technicians, monitoring incident progress and ensuring daily updates for all open tickets.
Coordinate the logistics of IT support during emergencies, public health events, and system upgrade cycles, including scheduling overtime or weekend coverage as needed.
Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless collaboration with campus leads and the Field Site Support (FSS) team.
Maintain comprehensive documentation for processes, reports, and trends to identify areas for improvement in deskside support services.
Support the implementation of new IT solutions, assisting with testing and rollout to ensure compliance with CDC standards and best practices.
Manage AV support services, including vendor coordination and system upgrades, while adhering to OCIO SLA metrics.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience managing a service desk

Required and Desired Skills/Certifications:

ITIL Preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate: $90,375 Median Salary Rate: $112,969 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

it service manager jobs in atlanta, ga

Mid-Level Service Desk Manager

Sr. Service Desk Shift Lead

Manager, Information Assurance Services (SOC Focus)

Senior Manager, IT End User Services

Lead Product Manager - Service Enablement - Supply Chain

Practice Manager (Service Delivery)

Manager Information Technology

Senior IT Operations Analyst

Infrastructure Program Manager, Digital & Technology Services

IT Integration Technical Solution Architect and Manager

Infrastructure Program Manager, Digital & Technology Services

Service Delivery Manager

Service Desk Analyst II

Client Service Execution Lead

Project Manager, Professional Services

Service Delivery Manager – Unified Communications & Video Conferencing

Senior Manager, Software Engineering - LOA Services

IT Sourcing & Enterprise Services Manager, Digital & Technology Services

Associate Field Services Technology Manager

Principal Engagement Manager, Professional Services, AWSI

I want to receive the latest job alert for it service manager in atlanta, ga

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