Top 162 Guest service agent Jobs in Atlanta Ga

Overnight Front Desk Agent
Omni Hotels & Resorts —Atlanta, GA
- Overnight shift
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
3d
Front Desk Agent
Clarion Inn & Suites Atlanta Downtown —Atlanta, GA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Georgia Tech Hotel & Conference Center —Atlanta, GA
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
10d
Guest Service Agent - Hilton Atlanta and Towers
Hilton —Atlanta, GA
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
9d
Rooms Front Office - Desk Agent
Omni Hotels & Resorts —Atlanta, GA
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
10d
Guest Services Agent
70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix —Atlanta, GA
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Hampton Inn & Suites Midtown Atlanta - Front Desk Agent
Aimbridge Hospitality —Atlanta, GA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk/Guest Service Agent $16 per hour FT - AM/PM Shifts required
Home2 Suites Atlanta —Atlanta, GA
- $16 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
5d
Hotel Front Desk Agent - PT
Doubletree by Hilton Atlanta Perimeter Dunwoody —Atlanta, GA
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Agent
FAIRFIELD INN & SUITES ATLANTA BUCKHEAD —Atlanta, GA
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
Fairfield Inn Atlanta —College Park, GA
- Full-time
- Hotel
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply
Front Desk Agent - FT
Wylie Hotel Atlanta, Tapestry Collection by Hilton —Atlanta, GA
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent - (PM Shifts)
The Tess Buckhead Atlanta —Atlanta, GA
- $17 an hour
- Computer literacy
- Writing skills
- Hotel
Quick Apply
6d
Front Desk Agent
Sheraton Suites Galleria Atlanta —Atlanta, GA
- Hotel
- Cleaning
- Communication skills
- Free parking
- Health insurance
Quick Apply
Front Office Agent Overnight (Part-Time)
Loews Atlanta Hotel —Atlanta, GA
- Part-time
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent (Part-Time)
Element Atlanta Buckhead —Atlanta, GA
- $16 an hour
- Part-time
- Sales
- Ability to walk for extended periods
- Hotel
Quick Apply
Front Desk Agent
Hyatt Place Atlanta/Centennial Park —Atlanta, GA
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
Guest Service Agent
Springhill Suites Atlanta Buckhead —Atlanta, GA
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent - Full Time
InterContinental —Atlanta, GA
- $17.75 an hour
- Full-time
- Sales
- Computer literacy
- Basic math
Guest Services Agent
Candler Hotel Atlanta, Curio Collection by Hilton —Atlanta, GA
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
6d

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guest service agent jobs near atlanta ga

Overnight Front Desk Agent

Omni Hotels & Resorts -
Atlanta, GA

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Customer communication

Full Job Description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Front Desk Agent

Overview:
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Empathetically listen to guest inquiries and provide appropriate responses.

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).

Block rooms in the computer and follow through on designated requirements.

Pre-register designated guests and prepare key packets.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

Maintain confidentiality of all guests and hotel information.

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.

Maintain guest history files on all guests.

Accommodate room changes expediently.

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

Issue safe deposit boxes to guests and ensure security of key.

Monitor, send and distribute guest faxes.

Generate, print and distribute daily and weekly reports.

Resolve discrepancies on the room status report with Housekeeping.

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to compute accurate mathematical calculations.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

Ability to stand for entire shift.

Previous customer service experience.

Previous hotel front desk experience is strongly preferred.

Previous cashiering experience is preferred.

Fluency in a foreign language is preferred.

Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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guest service agent jobs in atlanta ga

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