Top 4 Help desk tech tier 1 Jobs in Atlanta Ga

HELP DESK TECH TIER 1
HOOTERS OF AMERICA —Atlanta, GA
- $18 an hour
- Microsoft Excel
- Writing skills
- Mid-level
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Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
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6h

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HELP DESK TECH TIER 1

HOOTERS OF AMERICA -
Atlanta, GA

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Job Details

$18 an hour

Qualifications

Hardware maintenance
Employee relationship building
Windows
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Peripheral hardware support
Stakeholder relationship building

Full Job Description

Key Metric

Store Support
Network support
Software and Hardware troubleshooting
Hardware imaging and staging
Customer Service
Productivity
Time Resolution

Primary Accountabilities

Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services.
Log all calls into the ticketing system.
Monitor ticket queue and work tickets based on priorities.
Monitor logs, dashboards, and reports to identify potential issues.
Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines.
Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications.
Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades
Oversee the daily performance of computer systems in the corporate office and restaurants.
Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues.
Receive and maintain proper training.
Assist with other responsibilities as directed by leadership

Competencies

Team Player – Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.

Talent Coach – Continuously develops the competencies of both self and others.

Customer Focus – Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve.

Result Driven – Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs.

Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are

Skills and Knowledge

Strong organization and planning skills.
Strong analytical and problem-solving skills
Proficient in troubleshooting Microsoft Windows 7, 8, and 10
Ability to communicate clearly and concisely, both orally and in writing
Experience with restaurant systems preferred, but not required.
Experience with modern day ITSM ticketing systems.
Experience troubleshooting network issues.
Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
Experience with Microsoft Active Directory
Experience with end user security software
Experience with call center phone system a plus
Ability to work with various computer programs and systems.
Ability to build relationships at all levels.
Ability to handle confidential and sensitive information.
Ability to deal with ambiguity and manage changing priorities.

Qualifications

Associate degree or equivalent work experience.
Previous restaurant and/or retail support experience preferred.
2 years in end-user support with increasing responsibilities and scope.
Par/NCR POS support is a strong plus.
2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
2 years of experience working with Windows servers, including Active Directory.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk tech tier 1 jobs in atlanta ga

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