Description
Job Overview:
Our Purpose dictates that each guest who visits our property leaves with a feeling of belonging and importance. In collaboration with the General Manager, the Assistant General Manager’s responsibility is to ensure the property and every Team Member on property is prepared to deliver a feeling of belonging and importance to each guest with every visit to our property.
The Assistant General Manager functions as one of the primary strategic business leaders of the property with responsibility for working with all the operating departments, including Front Office, Housekeeping, Engineering, Landscaping, Quality Assurance, Spa, Food & Beverage (restaurants and kitchens), IT, Surveillance and Security. Working with the General Manager, he/she will assist with general property performance, maintaining high standards of service and quality in all areas of the hotel, guest service scores, Team Member engagement scores, managing profitability, managing revenue generation, and delivering a return on investment. The Assistant General Manager will work collaboratively with their General Manager and other staff (property based and Corporate) to support a continuous engagement loop with our guests and Team Members. Through our online offering and their property offerings, our Assistant General Manager will live and champion our Purpose and Values at their property. The Assistant General Manager is expected to support initiatives within the surrounding communities and champion adjustments to Company plans and objectives to make our presence a better fit and more likely to exceed expectations.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customers. The resulting creation of wealth will grow opportunities for all.
Main Duties and Responsibilities:
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Under direction of the General Manager, assume responsibility for various departments and projects throughout the property.
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Interacts with and problem solve customer complaints or concerns and bring them to a positive resolution.
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Lead the department heads and their Team Members by communicating, interacting, coaching, guiding, motivating, recognizing and rewarding Team Members at all levels within scope.
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Partners with the General Manager and Director of Finance to review property P&L’s and make recommendations for changes.
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Provides leadership and direction for all property management team members
Job Requirements: (please ensure you meet the listed requirements prior to applying)
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Core leadership and interpersonal competencies required:
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Demonstrated ability to communicate and interact with team members at all levels of the organization and to work effectively with and support a wide range of constituencies in a diverse community;
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Demonstrated ability to cultivate trust within teams;
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Demonstrated ability to motivate and supervise teams from multiple departments or divisions resulting in success, or significant contribution to the success, of a Property;
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Demonstrated ability to simultaneously manage to success multiple large projects;
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Demonstrated ability to de-escalate and resolve stressful situations (involving both customers and team members) while minimizing harm to the involved parties;
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Demonstrated ability to fulfill the short-term and long-term strategic ambitions with regards to the Team Members;
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Demonstrated willingness to adopt and champion the Wind Creek Hospitality Purpose and Values;
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Professional level written and verbal communication and presentation.
As part of the application process, graded opportunity to present and illustrate experience and mastery of these leadership and interpersonal competencies will be provided to all applicants. Obtaining a score higher than other applicants, required.
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Technical Capability required:
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Adept at conceiving and preparing professional level presentations that illustrate opportunities to be pursued or challenges to be overcome;
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Adept at reading and interpreting accounting and financial reports and demonstrated ability to develop financial plans and manage resources;
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Adept at planning approaches to solve problems that involve complex and interconnected issues;
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Confident and skilled public presentation and speaking skills that demonstrate mastery of the subject matter at hand;
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Demonstrated ability to fulfill short-term and long-term strategic ambitions at property level;
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Adept technical knowledge of hotel operations;
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Capacity to create memorable guest experiences.
As part of the application process, graded opportunity to present and illustrate experience and mastery of these technical capabilities will be provided to all applicants. Obtaining a score higher than other applicants, required.
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Education and Experience required:
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Bachelor's Degree from an accredited college or university and;
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An existing Director that has successfully completed Wind Creek Leadership Development Program
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Or; If there are no candidates that have successfully completed the Wind Creek Leadership Development Program:
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Minimum five (5) years’ experience in a director or above position in a casino resort operation. Previous director experience must be from work and oversight in at least one the following casino resort departments: Hotel Operations (Front Desk, Housekeeping, Valet), Player Services, Contact Center, F&B Operations (overseeing at least two full service restaurants), Finance, Games (Slots, Tables, Electronic Bingo), HR, IT, Surveillance, or Marketing Operations.
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Other skills, Education, and Experience preferred in comparison to other candidates:
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Master’s Degree in Business Administration, Finance related discipline, Marketing, or IT related discipline
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Skill in implementing new short and long term strategies and procedures
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Knowledge of contracting, negotiating, and change management
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Experience in casino operations with regards to table games, slots, marketing, player services, compliance, and the interpretation of casino financials.
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Other conditions required:
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Must work odd and irregular hours including holidays, promotions and weekends
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Willing to travel and participate in training as recommended or required
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Demonstrated skills in supervising and leading an operations team to revenue goal achievement.
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Hotel industry work experience, demonstrating progressing growth and exceptional performance. A proven track record with the ability to demonstrate growth in the following areas: employees satisfaction, guests satisfaction and financials, with the implementation of effective programs and initiatives.
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Ability to communicate effectively in English both verbally and written
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Ability to effectively deal with internal and external customers with tact and diplomacy. Collect accurate information to solve conflict.
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
