Top 105 Client services director Jobs in Auburn, Me

Payroll Client Services Director
Payroll Management Inc. —Auburn, ME
- $95,000 - $135,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Opportunities for advancement
Quick Apply
ACT Program Supervisor
Spurwink Services —Lewiston, ME
- $31.95 - $35.14 an hour
- On call
- Licensed Clinical Social Worker
- Mid-level
- Office
- Paid training
- Disability insurance
Nurse RN/LPN
Spurwink Services —Lewiston, ME
- Part-time
- Nursing
- Skilled nursing facility
- RN License
- Paid training
- Disability insurance
12d
Outpatient Director of Pharmacy
Cardinal Health —Lewiston, ME
- $121,600 - $191,070 a year
- Hospital
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Inpatient Director of Pharmacy
Cardinal Health —Lewiston, ME
- $121,600 - $191,070 a year
- Hospital
- Inpatient
- Bachelor's degree
- Paid parental leave
- Health savings account
RN Manager
CompHealth —Maine
- $66,560 - $95,680 a year
- Email
- Acute care
- Nursing
- Hospital
- Relocation assistance
RN Manager
CompHealth —Maine
- $90,000 - $110,000 a year
- Email
- Acute care
- RN License
- Mid-level
- Relocation assistance
Area Director
NORTHEAST RESIDENTIAL SERVICES LLC —Lewiston, ME
- $60,000 - $65,000 a year
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Manager, Facilities
Marshall Medical Center —Turner, ME
- $100,000 per occurrence
- Full-time
- Clean driving record
- Microsoft Outlook
- Hospital
IT Specialist
New Beginnings Inc —Lewiston, ME
- $53,000 - $56,000 a year
- Full-time
- Microsoft Access
- Basic math
- Mid-level
Full-Time, Children's Care Coordinator
The Opportunity Alliance —Auburn, ME
- Weekends as needed
- Nursing
- Clean driving record
- Computer literacy
- 403(b) matching
- Paid holidays
Quick Apply
Eligibility Specialist
Promise Early Education Center —Lewiston, ME
- $21.38 - $24.76 an hour
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Business Systems Analyst
Atlantic Power Constructors —Manchester, ME
- $90,000 - $115,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
5d
Area Operations Manager
Vet At Your Door, P.C. —Brunswick, ME
- $65,000 - $85,000 a year
- Full-time
- Hospitality
- Inventory management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
12h
Layout Engineer
NS Giles —Auburn, ME
- $68,000 - $93,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Disability insurance
- Health insurance
12d
Assistant Project Manager - Major Projects
A/Z Corporation —Falmouth, ME
- $75,000 - $110,000 a year
- Full-time
- Customer service
- Mid-level
- Business development
Quick Apply
Funeral Director - Advance Planning
The Fortin & Pinette Group, Dillingham, Lynch, Plummer & Merrill —Lewiston, ME
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Case Manager - Street Outreach Program
New Beginnings Inc —Lewiston, ME
- $23 an hour
- Full-time
- Writing skills
- Cooking
- Mid-level
SWIM INSTRUCTOR
YWCA Central Maine —Lewiston, ME
- Part-time
- Experience working with children
- Teaching
- Entry level
- COVID-19 protective measures
- On-the-job training
Sales Associate III
Coach —Freeport, ME
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave

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Payroll Client Services Director

Payroll Management Inc.
Auburn, ME

Quick Apply

Job Details

Full-time
$95,000 - $135,000 a year

Benefits

Opportunities for advancement

Qualifications

Customer communication
Customer relationship building
Team leadership
Coaching
Employee relationship building
Change management
Team development
Customer relationship management
Data analytics
Stakeholder relationship building
Team building

Full Job Description

Payroll Management, Inc. (PMI) is a family-owned and operated company that has been serving businesses throughout Northern New England since 1989. As one of Maine's largest independent payroll providers, we deliver payroll processing, HR support, time and attendance solutions, tax services, and related business solutions to small and mid-sized employers. What truly sets us apart is our commitment to personalized service, strong client relationships, and a culture built around teamwork, continuous learning, and doing what's right for our clients. At PMI, we're real people providing really great service.

As we continue to grow, we are seeking an experienced and motivated Client Services Director to lead our Client Services and Implementation teams.

Position Summary

The Client Services Director is responsible for leading the Client Services department and overseeing the delivery of exceptional service and accurate payroll processing to our clients. This role serves as a key member of the management team and works closely with executive leadership to drive operational excellence, employee development, client retention, and organizational growth.

The ideal candidate is an experienced leader who excels at developing high-performing teams, improving processes, building client relationships, and using data to drive decision-making.

What You'll Do

Leadership & Team Development
Lead, coach, and develop Client Services and Implementation team members.
Foster a culture of accountability, collaboration, engagement, and service excellence.
Establish departmental goals and performance expectations.
Partner in recruiting, onboarding, training, succession planning, and performance management initiatives.
Client Experience & Service Excellence
Ensure exceptional service delivery across all client accounts.
Act as an escalation point for complex client concerns.
Monitor client satisfaction and implement strategies to improve retention and the overall customer experience.
Develop and maintain service standards, best practices, and procedures.
Operational Leadership
Oversee daily operations of the Client Services and Implementation departments.
Develop and improve processes, workflows, and systems to increase efficiency and scalability.
Monitor KPIs, service metrics, and departmental performance.
Collaborate with leadership on strategic initiatives and operational priorities.
Support technology and process improvement initiatives.
Strategic Growth
Contribute to business planning and departmental goal setting.
Support company growth initiatives and operational readiness.
Identify opportunities to improve client retention, operational performance, and service offerings.
Utilize analytics and business metrics to support decision-making and continuous improvement.

Required Qualifications

Bachelor's degree in Business, Management, Accounting, Human Resources, Operations, or a related field, or an equivalent combination of education and experience.
Minimum of five (5) years of progressively responsible experience in client services, payroll, customer success, operations, or a related field.
Minimum of three (3) years of leadership and people management experience.
Strong leadership, coaching, and employee development skills.
Excellent communication, relationship-building, and problem-solving abilities.
Strong analytical and organizational skills.
Ability to lead teams through change and growth.
Experience managing multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience within the payroll, HR services, professional services, or business-to-business service industries.
Experience leading operational improvement initiatives.
Working knowledge of payroll practices, employment laws, wage and hour regulations, and compliance requirements.

Why PMI?

Family-owned company with a strong reputation and long-term stability.
Collaborative and supportive leadership team.
Opportunity to make a significant impact on client satisfaction and company growth.
Professional development and career growth opportunities.
A culture that values relationships, teamwork, accountability, and continuous improvement.

If you're a strategic leader who is passionate about developing people, delivering exceptional client experiences, and driving operational excellence, we'd love to hear from you.

Quick Apply

Refine Your Search

client services director jobs in auburn, me

Payroll Client Services Director

ACT Program Supervisor

Nurse RN/LPN

Outpatient Director of Pharmacy

Inpatient Director of Pharmacy

RN Manager

RN Manager

Area Director

Manager, Facilities

IT Specialist

Full-Time, Children's Care Coordinator

Eligibility Specialist

Business Systems Analyst

Area Operations Manager

Layout Engineer

Assistant Project Manager - Major Projects

Funeral Director - Advance Planning

Case Manager - Street Outreach Program

SWIM INSTRUCTOR

Sales Associate III

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