Top 104 Customer success expert Jobs in Augusta, Me

Customer Success Expert
Sail Energy —Turner, ME
- $20 - $25 an hour
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
10d
Lead Control Systems Technician II
Thermo Systems LLC —Maine
- $80,000 - $93,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Automotive Sales Consultant
Central Maine Motors Auto Group —Waterville, ME
- $500 a week
- Full-time
- Background check
- Dealership
- Ability to lift 50 pounds
- Paid training
- Health savings account
Quick Apply
Entry Level Insurance Sales Agent - Hybrid Remote (ME)
Bankers Life —Augusta, ME
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Insurance Sales Associate
Comparion Insurance Agency —Augusta, ME
- $46,000 - $70,000 a year
- Urgently hiring
- Office
- High school diploma or GED
- In-person
Management Trainee Lewiston area
Enterprise Mobility —Lewiston, ME
- $52,300 a year
- Urgently hiring
- 18 years or older
- Military
- Restaurant management
- Profit sharing
- Health insurance
HRIS Time Administrator - REMOTE
Ryder System —Augusta, ME
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
4d
Leave Specialist - REMOTE
Ryder System —Augusta, ME
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Instructional Designer I - REMOTE
Ryder System —Augusta, ME
- $65,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
Banking Associate - 30 Hour - Waterville
TD Bank —Waterville, ME
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Representative (CSR)
Performance Foodservice —Augusta, ME
- $17.50 - $19.00 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
2d
Sales Associate
Boot Barn —Augusta, ME
- $15.10 - $15.50 an hour
- Extended hours
- Heavy lifting
- Merchandising
- Communication skills
- Store discount
- Health insurance
Quick Apply
Pro Customer Service/Sales
Home Depot —Augusta, ME
- $16.50 - $18.50 an hour
- Entry level
- Commercial
ME-Augusta Sales Management Trainee (HEAR FROM OUR AGENTS!)
AMERICAN SENIOR BENEFITS LLC —Augusta, ME
- $50,000 - $100,000 a year
- Full-time
- Recruiting
- Leadership
- Communication skills
Business Solutions Analyst III (Guidewire) - Remote
CSAA Insurance Services, Inc. —Augusta, ME
- $89,865 - $119,800 a year
- Full-time
- US work authorization
- Senior level
- 2 years
- 401(k) matching
12d
Salesperson
Advance Auto Parts —Augusta, ME
- Part-time
- Spanish
- Basic math
- English
Quick Apply
BUSINESS DEVELOPMENT/SALES SPECIALIST
Palco —Augusta, ME
- Full-time
- Remote
- Contracts
- Senior level
- Communication skills
- Paid training
- AD&D insurance
Pricing Business Partner - Dedicated Transportation
Ryder System —Augusta, ME
- $85,000 - $95,000 a year
- 5 years
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
Commercialization Expert
CLEAResult Consulting Inc. —Augusta, ME
- $120,000 - $140,000 a year
- Full-time
- Remote
- Analysis skills
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Office Specialist II Supervisor / Bureau of Motor Vehicles / Anticipated Vacancy
State of Maine —Augusta, ME
- $21.21 - $30.49 an hour
- Online Application
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
3d

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customer success expert jobs near augusta, me

Customer Success Expert

Sail Energy
Turner, ME

Quick Apply

Job Details

Full-time
$20 - $25 an hour
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Life insurance
Referral program
Retirement plan

Qualifications

Active listening
Phone communication
Oil & gas
Account development
Microsoft Office
High school diploma or GED
Organizational skills
Computer skills
Customer support

Full Job Description

Position Classification: Non-Exempt, Full-Time

INCENTIVE AND SPIFF OPPORTUNITIES

At Sail Energy, our purpose is to provide people with safe, comfortable efficient homes. A Customer Success Expert is a key part of our ability to do just that.

Position Summary

The Customer Success Expert is responsible for creating an exceptional customer experience while taking ownership of every customer relationship from the initial contact through final resolution. This position serves as a trusted advisor by proactively identifying opportunities to improve the customer's comfort, safety, convenience, and overall experience.

Customer Success Experts support customer retention, company growth, and customer lifetime value by educating customers on services, identifying opportunities, and strengthening long-term relationships. Every interaction should build loyalty by understanding what the customer values most, identifying opportunities to meet their needs, and delivering a higher level of service.

Customer Experience & Account Ownership

Serve as the primary point of contact for customers by phone, email, and in person.
Own every customer interaction until fully resolved.
Build lasting customer relationships through professionalism, deliberate understanding, empathy, and proactive communication.
Maintain detailed account notes and follow through on commitments.
Understand customer needs before solving and proactively recommend solutions before issues become problems.

Customer Growth & Retention

Ask, listen, and understand to identify opportunities to better serve customers during every interaction.
Educate customers on automatic delivery, budget plans, service agreements, financing, and value-added programs.
Uncover opportunities for equipment replacement, HVAC upgrades, propane conversions, and heat pumps.
Generate qualified leads for Sales and Service.
Encourage customer referrals.
Protect customer relationships by reinforcing the value of Sail Energy.
Process customer payments accurately.
Support billing and accounts receivable efforts while preserving customer relationships.

Product & Industry Knowledge

Develop expertise in Sail Energy products and services.
Clearly explain company programs and offerings.
Understand heating, cooling, propane, and fuel delivery services.

Required Knowledge, Skills & Abilities

Minimum of two years of customer success experience.
High School Diploma or equivalent.
Home services industry experience preferred.
Excellent inquiry and listening skills.
Professional communication, organization, and computer skills.
Positive and supportive personality.
Competitive nature.
Growth mindset and trusted advisor approach.

Performance Expectations

Customer Satisfaction.
Retention.
Service Agreement Growth.
Budget Plan Growth.
Qualified Opportunities.
Referral Generation.
Documentation Accuracy.
First Contact Resolution.
Contribution to Company Growth.

EEO and ADA Commitment

At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. We will not respond to unsolicited third-party recruiters or agencies. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at [email protected] or call 207-837-4130.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Volunteer time off
Work from home

Experience:

Home Service Industry: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer success expert jobs in augusta, me

Customer Success Expert

Lead Control Systems Technician II

Automotive Sales Consultant

Entry Level Insurance Sales Agent - Hybrid Remote (ME)

Insurance Sales Associate

Management Trainee Lewiston area

HRIS Time Administrator - REMOTE

Leave Specialist - REMOTE

Instructional Designer I - REMOTE

Banking Associate - 30 Hour - Waterville

Customer Service Representative (CSR)

Sales Associate

Pro Customer Service/Sales

ME-Augusta Sales Management Trainee (HEAR FROM OUR AGENTS!)

Business Solutions Analyst III (Guidewire) - Remote

Salesperson

BUSINESS DEVELOPMENT/SALES SPECIALIST

Pricing Business Partner - Dedicated Transportation

Commercialization Expert

Office Specialist II Supervisor / Bureau of Motor Vehicles / Anticipated Vacancy

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