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Department of Health and Human Services (DHHS)
Public Service Coordinator I
Opening Date: August 21, 2026
Closing Date: September 3, 2026
Job Class Code: CA28
Grade: 28 (Confidential)
Salary: $69,180.80 - $98,280.00 per year
Position Number: 02000-4042
Location: Augusta
Job Description:
The person will coordinate the Office of MaineCare Services’ (OMS) efforts to design and implement HIT strategies to support a value-based transformed health care system, promote member-centered system interfaces, and use data to drive process or quality improvements. This position serves on project teams as either a subject matter expert or a project lead; this includes helping teams design solutions that meet needs across policy, programmatic, operational, administrative, and technical areas. As such, the person in this position must be highly collaborative in nature while also being able to accomplish unique independent work as the single HIT Coordinator for OMS. The person in this position must be able to develop and maintain good working relationships with colleagues at all levels across state agencies, external vendors, and federal agencies. The person in this position must also be able to represent OMS and DHHS professionally and in alignment with agency priorities and strategy.
Job responsibilities include:
- Acting as DHHS’ primary liaison to the Centers for Medicare & Medicaid Services (CMS) Data & Systems Group for the primary purpose of requesting and reporting on expenditures of Medicaid enhanced federal funding, and related information, via Advanced Planning Documents (APDs) for modules under the MES;
- Working with program, contract management, finance, and technical teams across DHHS on APD-related development, maintenance, and reporting; developing, improving, and documenting processes related to the same.
- Overseeing the contract for DHHS-funded activities of the statewide Health information Exchange (HIE) and leading cross-DHHS coordination for effective operations and strategy related to this work.
- Serving as a subject matter expert on federal requirements related to HIT, including monitoring, evaluating and advising on Federal and state rules and regulations that relate to HIE and interoperability; determining how federal requirements related to HIT impact OMS and our partners.
- Assessing and advising on opportunities to advance interagency and cross-payer collaboration, integration, efficiency, and cost savings through meaningful data sharing, system alignment, etc. that support OMS initiatives.
- Engaging and/or leading contract procurement and management processes for new and ongoing HIT initiatives, including drafting Requests for Proposal and contract language and overseeing vendors to ensure contract deliverables are met on time and within budget.
- Actively participating in educational and collaborative forums to develop or maintain subject matter expertise in the area of HIT and APDs.
Minimum Qualifications:
To qualify, you must have an eight (8) year combination of education and/or experience comprised of healthcare or health plan administration; public policy research, design and implementation; and/or healthcare-related program operations and analytics. Professional degree in public administration, healthcare administration, public health or other comparable field preferred.
Preferred experience includes:
- Experience with and knowledge of the Medicaid program and/or other health and human services programs serving low-income populations
- Lived experience with Medicaid and/or other health-related social needs common to individuals and families receiving Medicaid coverage
The background of well-qualified candidates will demonstrate the following competencies:
1. Ability to track, understand, organize, and synthesize complex information and documentation, and an ability to communicate that information to a variety of technical and non-technical audiences, including those working in information technology, health systems, and public health.
2. Ability to interpret state and federal regulations and guidance related to HIT.
3. Experience with contract and vendor procurement and management best practices, with a focus on accountability for outcomes.
4. Ability to analyze, evaluate, interpret, and communicate data to make recommendations and inform decision-making.
5. Strong verbal and written communication skills.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Maine Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders.
The Office of MaineCare Services (OMS) within DHHS administers the state’s Medicaid program, which provides free or low-cost health insurance coverage for low-income Mainers so they can access the health care services they need to work, care for family, go to school, and participate in the community. OMS works collaboratively with other State agencies, the Legislature, the Office of the Governor, MaineCare members, health care providers, and other health care purchasers on statewide healthcare improvement initiatives. OMS is committed to advancing efforts to improve access to care and positive health outcomes for all low-income Mainers. OMS provides benefit coverage and support services in alignment with Department goals, federal requirements, and State statutes. OMS also provides oversight necessary to ensure accountability and efficient and effective administration of the state’s Medicaid program.
This position is part of the team at OMS which oversees the Medicaid Management Information System (MMIS) and other components of the Medicaid Enterprise System (MES), which are state-level technology solutions designed to manage the full spectrum of Medicaid program operations. The Health Information Technology (HIT) Coordinator supports HIT-related efforts to advance strategic priorities; leads efforts to design and implement various aspects of HIT; and uses data to drive improvement across multiple programs. This position supports federal funding requests and federal reporting for the Medicaid Management Information System (MMIS), which processes and pays claims from healthcare providers for services rendered to MaineCare members. However, programmatically, the position is primarily focused on MES components aside from the MMIS.
Application Information:
For additional information about this position please contact Olivia Alford, at 207-624-4059.
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact [email protected]
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5% . Visit the Office of Employee Health and Wellness for more information about program requirements .
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan – The State contributes the equivalent of 18.86% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
- Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .
- Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
- Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
