Top 112 Help desk support Jobs in Aurora, Il

NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Monitoring Technical Support Specialist Bilingual Spanish
The GEO Group —Aurora, IL
- From $19.75 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid training
- Health savings account
Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
- $45,000 a year
- 12 hour shift
- Hybrid work
- Background check
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Executive Account Manager
PAYLOCITY CORPORATION —Schaumburg, IL
- $63,000 - $90,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
Help Desk Support
PureBit —Aurora, IL
- Research
- Mid-level
IT Technician
Q - Center —Saint Charles, IL
- $24 an hour
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
21h
Tech Hub Support Specialist
Aurora University —Aurora, IL
- $55,000 - $60,000 a year
- Weekends as needed
- Classroom
- Mid-level
- Ability to lift 50 pounds
- 403(b) matching
- Disability insurance
1d
Registry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $29 - $35 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Specialist II
Shorr Packaging Corp. —Aurora, IL
- $30 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
IT Technician
Q Center —Saint Charles, IL
- $24 an hour
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
17h
Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Intake Coordinator (IT)
Avalon Risk Management Insurance Agency LLC —Schaumburg, IL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Windows
- Health insurance
- Dental insurance
Service Desk Support I
HellermannTyton —Romeoville, IL
- Full-time
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
1d
Support Technician
Advanced Intelligence Engineering LLC —Wheaton, IL
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Health insurance
- Paid time off
Quick Apply
7d
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
17h
Help Desk Analyst
ARTHUR SCHUMAN MIDWEST LLC —Elgin, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist I (Harrah's Joliet)
Caesars Entertainment —Joliet, IL
- $45,000 - $50,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
22h
HELP DESK TECHNICIAN - TIER I
CDS Office Technologies —Lombard, IL
- $20 - $21 an hour
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d

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NOC Technician II – VoIP & Network Support

Pilot Global Technologies/Crosswind Cloud Solutions -
Naperville, IL

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Teamwork
Network infrastructure
High school diploma or GED
Attention to detail
Organizational skills
Voice over internet protocol (VoIP) configuration
Telecommunications data network configuration

Full Job Description

NOC Technician II – VoIP & Network Support (Onsite – Naperville, IL)

Pilot Global Technologies/Crosswind Cloud Solutions is a leading UCaaS (Unified Communications as a Service) and IaaS (Infrastructure as a Service) company that focuses on being the glue that keeps our clients’ networks running. We are looking for motivated individuals that will help us to build a strong, successful team.

Why Us?

· Quality and Execution. Great people focused on helping employees reach their full potential.

· Teamwork. Smaller, tight-knit working groups.

· Customer Focused. We live up to our customers’ expectations.

We are seeking a NOC Technician-Level 2 to become an integral part of our team at our Naperville, IL office. This is a full-time, onsite position and is not remote or hybrid. Candidates should reside within a reasonable commuting distance of Naperville, IL. The Level 2 Technician resolves advanced telecom and network related issues and is a key resource for the Client Services team in providing next-level customer service experiences to both internal and external clients.

This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies. As a member of the Client Services team, the NOC Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets.

The position will also support our provisioning and deployment team who stages, tests, and ships equipment to customers for installation.

This position reports to the Help Desk Manager.

Essential Duties & Responsibilities:

· The NOC Technician-Level 2 is a key resource to the Client Services team in providing next-level customer service experiences to both internal and external clients

· This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies

· As a member of the Client Services team, the Telecom Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets

· Perform surveys for new and existing Clients

· Prepare VoIP implementation (evaluation, programming, installation, and ongoing maintenance)

· Take ownership of service tickets until resolution or escalation

· Provide high quality customer service support with an emphasis on issue resolution and quality

· Comply with documentation and backup policies utilizing an already established documentation framework

· Provide on-site and remote incident resolution via phone, remote tools and email

· Performs other duties as assigned

· Configure, Install, and troubleshoot network and telecommunication equipment and service (e.g., PBX, hybrid PBX, UCaaS, Voip, POTS, Firewalls, Switches, Access Points.)

· Work closely with project managers, clients, manufacturers, and business partners to provide smooth implementation and quick problem resolution to our customers

Qualifications

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Ability to interface with customers effectively during stressful outage related situations

· Strong analytical and problem-solving skills

o Perform advanced root cause analysis of UCaaS, VoIP and network incidents

o Analyze SIP signaling, RTP streams, packet captures, and call traces to oidentify service-impacting issues

o Diagnose and resolve problems involving QoS, VLANs, routing, switching, NAT, firewalls, and carrier connectivity

o Develop corrective action plans to prevent recurring incidents

o Coordinate with carriers, vendors, and engineering teams during major outages

o Document findings and contribute to knowledge base articles and troubleshooting procedures

· Proficient with Microsoft Office Suite or related software

· Ability to manage multiple projects in a fast-paced environment

· Ability to work independently and as part of a team

· 1-2 years’ working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies

· Knowledge of VoIP deployment with SIP endpoints such as Yealink, Polycom and Cisco

· Knowledge of Inside Plant Wiring practices and troubleshooting

· Hands-on experience with monitoring, network diagnostic and network analytics tools

Technologies Utilized

· Proprietary Crosswind UCaaS platform

· SIP

· RTP

· TCP/IP

· UDP

· NAT

· Fortinet

· Meraki

· EnGenius

· Network monitoring tools

Required Qualifications:

High School Diploma or equivalent
1 – 2 years’ experience with installing and troubleshooting PBX/Hybrid-PBX phone systems including but not limited to Mitel, Cisco, RingCentral

Preferred Qualifications:

Associate or bachelor’s Degree preferred.

· Knowledge of FortiNet firewalls and switches is a plus

· Knowledge of Meraki and EnGenius firewalls, switches, and Access Points is a plus

Benefits:

- Health Insurance

- Dental Insurance

- Vision Insurance

- Paid time off

- 401(k) matching

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Telecom Tier 2: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in aurora, il

NOC Technician II – VoIP & Network Support

Monitoring Technical Support Specialist Bilingual Spanish

Support Technician I (5:00 AM- 5:00 PM)

Supervisor, Industrial Vending Support Team

Executive Account Manager

IT Support Specialist I

Help Desk Support

IT Technician

Tech Hub Support Specialist

Registry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, IL

IT Support Specialist II

IT Technician

Help Desk Technician (Tier 1-2)

Helpdesk Intake Coordinator (IT)

Service Desk Support I

Support Technician

IT Specialist/AI Tech

Help Desk Analyst

IT Support Specialist I (Harrah's Joliet)

HELP DESK TECHNICIAN - TIER I

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