Top 3632 Support manager Jobs in Aurora, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Facilities Manager - industrial manufacturer
Juststaff —Aurora, IL
- $110,000 - $120,000 a year
- Full-time
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
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2h
Regional General Manager
Confidential —Woodridge, IL
- $140,000 - $160,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Analysis skills
- Health insurance
- Dental insurance
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8d
Manager, Care Management Support
Humana —North Aurora, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
The North Face: Store Manager - Chicago Premium Outlets
VF Corporation —Aurora, IL
- $76,800 - $96,000 a year
- Weekends as needed
- Word processing
- Merchandising
- Mid-level
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Operations Manager
Crate and Barrel —Romeoville, IL
- $101,000 - $135,000 a year
- Email
- Inventory management
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Retail Store Manager
LEGO —Schaumburg, IL
- $66,683 - $100,025 a year
- Online Application
- Hybrid work
- Background check
- Computer literacy
- Merchandising
- Disability insurance
- Family leave
7d
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Mate (Assistant Store Manager)
Trader Joe's —Naperville, IL
- $24 - $30 an hour
- Full-time
- Hospitality
- Mid-level
- High school diploma or GED
Manager, Care Management
Humana —North Aurora, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
District Manager - Chicagoland Area
ALDI —Batavia, IL
- $95,000 - $120,000 a year
- Full-time
- Merchandising
- Pass drug screening
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Complaint Handling Manager
Sonova —Aurora, IL
- $78,000 - $97,000 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Operations Manager
BY YOUR SIDE-Autism Therapy Services —Plainfield, IL
- $50,000 - $602,000 a year
- Overtime
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Health insurance
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Manager, Operations S+
Sephora —Aurora, IL
- $110,000 - $125,000 a year
- Full-time
- Analysis skills
- Fair chance
- In-person
- Health savings account
- Disability insurance
The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
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8d
Operations Manager
McCormick —Geneva, IL
- $103,520 - $181,150 a year
- Spanish
- 7 years
- English
- Profit sharing
- Paid parental leave
Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Community Manager
CPM, Inc. —Oswego, IL
- $73,000 - $83,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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4d
Operations & Maintenance Manager
NRG —Aurora, IL
- $142,560 - $213,840 a year
- Weekends as needed
- 5 years
- Computer literacy
- Engineering
- Dental insurance
- 401(k)
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Electrical Engineering Manager - Healthcare
Farnsworth Group —Lisle, IL
- $120,000 - $171,000 a year
- Online Application
- Hospital
- 11+ years
- Clinic
- Health savings account
- Disability insurance
Quick Apply

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support manager jobs near aurora, il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

support manager jobs in aurora, il

National Contact Center Manager

Facilities Manager - industrial manufacturer

Regional General Manager

Manager, Care Management Support

The North Face: Store Manager - Chicago Premium Outlets

Operations Manager

Retail Store Manager

Customer Support Supervisor

Mate (Assistant Store Manager)

Manager, Care Management

District Manager - Chicagoland Area

Complaint Handling Manager

Operations Manager

Manager, Operations S+

The North Face: Store Manager - Oakbrook Center

Operations Manager

Senior Customer Success Manager (Remote - IL)

Community Manager

Operations & Maintenance Manager

Electrical Engineering Manager - Healthcare

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