<Company Overview>
Grand Island Casino Resort is a dynamic entertainment destination that offers a vibrant gaming experience with a focus on innovation and guest satisfaction. Our resort features state-of-the-art gaming technology, luxurious amenities, and a commitment to delivering exceptional service in a lively, engaging environment.
<Job Summary>
The Technology Systems Engineering Supervisor is a key role supporting the Systems Engineering Manager. This position is responsible for assisting in the management and oversight of systems, network, and security engineering initiatives, as well as Tier II operations support. The Supervisor plays an important role in recognizing and adapting to new developments in information technology, anticipating the organization's technical needs, and contributing to strategic goal planning and infrastructure capacity management. The role involves ensuring the security and reliability of corporate data and assisting in coordinating and mentoring the technology staff. This position candidate will be required to obtain gaming licenses across three states that includes an extensive background check.
Essential Duties & Responsibilities
Assist in leading and managing technology engineering projects and Tier II operational support for System Administrators.
Contribute to the operational support of systems, network, telecommunications, security, and technology projects.
Support in establishing technical priorities, ensuring system capacities meet organizational needs.
Assist in supervising and reviewing project assignments to meet goals and objectives.
Collaborate with other technology teams, providing updates on projects and operational status.
Participate as a support interface with vendors and provide internal analysis.
Contribute to the technical administration of systems, network, security, and operations.
Assist in evaluating technology solutions and recommend new products and services as appropriate.
Support security measures for system and database protection and assist in security investigations.
Participate in the installation and maintenance of the organization's technology infrastructure.
Adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.
Assist in managing and planning the design, installation, and maintenance of technology infrastructure.
Perform other related duties as required.
Educational and Experience Requirements
A Bachelor’s degree in Computer Science, Information Security, or a related field.
4+ years of experience in a relevant technical role within an enterprise environment.
Knowledge in two or more technologies.
7+ years’ experience in a business environment.
Some leadership or supervisory experience is beneficial.
Professional certifications are a plus.
Additional requirements include:
· Demonstrated skills in managing and optimizing technology solutions.
· Strong knowledge in computer systems, networking equipment, firewall systems, and call manager systems.
Excellent problem-solving skills and analytical capabilities.
Understanding of customer service principles and quality standards.
Basic knowledge of telecommunications systems and technology applications.
Effective communication and interpersonal skills.
Adaptability in a dynamic and challenging environment.
Attention to detail and a commitment to security.
Other Special Requirements
Familiarity with ITIL/CISA principles and protocols is advantageous.
Ability to manage multiple projects and initiatives effectively.
Strong organizational and time management skills.
· Ability to explain technical concepts to non-technical stakeholders.
· Willingness to be part of an on-call rotation and provide occasional after-hours support.
Work Schedule, Conditions & Physical Requirements
Full-time position with variable schedule. Travel may be required.
Requires sitting for extended periods and operating a computer.
Occasional lifting of up to 25 pounds.
Valid driver’s license for onsite support at various locations.
Travel to other sites will be required for training or support.
Salary
Annual, commensurate with experience and education.
Pay: From $75,000.00 per year
Work Location: In person
