Top 36 Senior customer service Jobs in Aurora Co 80010

Senior Customer Service Representative (Sr. CSR)
ACE Scholarships —Greenwood Village, CO
- $30 - $37 an hour
- Extended hours
- Spanish
- Microsoft Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
7d
Senior Customer Support Specialist
Nomad Labs Inc —Denver, CO
- $25.00 - $33.65 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
3d
Senior Director, Customer Health & Critical Accounts
MongoDB —Denver, CO
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
13d
Senior Client Service Associate
R. Kent Harris & Associates, LTD —Englewood, CO
- $69,798 - $90,614 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
Dispatcher
Wind Crest by Erickson Senior Living —Highlands Ranch, CO
- $20 - $22 an hour
- Full-time
- 18 years or older
- Mid-level
- In-person
- Health insurance
- Dental insurance
Senior Client Service Specialist
Janus Henderson —Denver, CO
- $60,000 - $64,000 a year
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Parental leave
4d
Senior Director, Customer Success
Housecall Pro —Denver, CO
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
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Sr. Director, Client Engagement
Epsilon —Denver, CO
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Sr. Director - Customer Experience
Frontier Airlines, Inc —Denver, CO
- Weekends as needed
- Marketing
- Research
- Office
- Paid holidays
- Health insurance
Senior Customer Success Manager
Crusoe —Denver, CO
- $190,000 - $215,000 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Sr. Customer Service Representative- Belting
Motion Industries (MOT) —Denver, CO
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Success Manager
MongoDB —Denver, CO
- $97,000 - $190,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
Senior Customer Service Technician Support
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $33.65 - $46.18 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Pass drug screening
Quick Apply
Customer Care Specialist II - Core Support
AppFolio —Denver, CO
- $23.50 - $28.80 an hour
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
12d
Senior Customer Success Manager, Enterprise - West
Chainguard —Denver, CO
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager
Spekit —Denver, CO
- $120,000 - $127,000 a year
- Full-time
- Hybrid work
- Analysis skills
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director, Customer Delivery
Rowan Digital Infrastructure —Denver, CO
- $175,000 - $220,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Health insurance
- 401(k)
4d
Senior Manager, Retention and Lifecycle
Grüns —Denver, CO
- $130,000 - $160,000 a year
- Remote
- Management
- Senior level
- Paid time off
Quick Apply
Senior Associate, Client Relations Specialist - HYBRID
SS&C Technologies —Denver, CO
- $45,000 - $115,000 a year
- Online Application
- Word processing
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Westminster, CO
- $22 - $25 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays

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Senior Customer Service Representative (Sr. CSR)

ACE Scholarships -
Greenwood Village, CO

Quick Apply

Job Details

Full-time
$30 - $37 an hour
7 days ago

Benefits

Health savings account
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Customer support

Full Job Description

Position: Senior Customer Service Representative (Sr. CSR)

About ACE Scholarships

ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K–12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org.

Our Mission

Our mission is to advance K–12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.

Our Values:

ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE’s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.

Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.

Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation.

Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.

Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.

Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.

Our Founding Principles:

Free enterprise and democracy work
Parents know the best education environment for their kids
Private schools offer great value and have open seats
All people are created equal and deserve an equal chance to pursue the American Dream

Position Overview

The Senior Customer Service Representative (Sr. CSR) is an experienced frontline role that provides advanced customer service support while acting as a peer lead and subject matter expert within a designated focus area (Families, Schools, or Donors). Sr. CSRs support customers through phone, email, and chat while assisting other Customer Service Representatives through real-time coaching, guidance, and first-level case elevation support.

Sr. CSRs are fully cross-trained across Family, School, and Donor support and continue to own their individual customer cases through resolution. This role does not carry managerial authority or performance management responsibility but plays a critical leadership role in service quality, compliance, and knowledge reinforcement.

Primary Job Responsibilities

Advanced Customer Support & Case Ownership

Provide inbound and outbound customer service support via phone, email, and chat using ServiceNow.
Serve families, schools, and donors with advanced knowledge of scholarship programs, application processes, and exception handling.
Own assigned customer cases from start to resolution, including complex or non-standard inquiries.

Peer Leadership & Elevation Support

Act as a peer lead and subject matter expert within a designated focus area (Families, Schools, or Donors).
Provide first-level elevation support and real-time coaching to Customer Service Representatives while CSRs retain ownership of customer cases.
Support Customer Service Managers during high-volume periods by assisting with complex issue resolution and guidance.

Application Processing & Verification

Verify, process, and reference scholarship applications while assisting families and partners.
Conduct manual application review when automated systems (e.g., OCR document processing) cannot complete verification.
Perform full manual processing for scholarship programs that require it, including all state tax credit scholarship programs.

Accuracy, Compliance & Quality Leadership

Demonstrates exceptional attention to accuracy, compliance, and documentation standards while consistently meeting productivity and service expectations in a high-volume customer service environment.
Identify recurring issues, process gaps, and quality trends, and provide feedback to Business Support and Training teams.
Reinforce documented processes, knowledge base guidance, and training standards through daily work and peer support.

Training & Knowledge Reinforcement

Assist with onboarding and training of new Customer Service Representatives.
Support reinforcement of updated processes, policies, and system changes.
Ensure learnings from elevated or complex cases are documented and shared appropriately.

Operational Projects & Strategic Partner Support

Serve as a subject matter expert on assigned projects by providing testing feedback, implementation support, and operational recommendations during strategic partner onboarding, system enhancements, and program launches.
Participate in operational projects and strategic initiatives that support organizational growth, new program implementation, and customer experience enhancements.
Support administrative projects including data cleanup, record maintenance, system validation, testing activities, and other initiatives designed to improve operational efficiency and data quality.
Configure and maintain customer-facing program components, including donor pages, marketplace stores, marketing toolkits, and other strategic partner assets using established processes and requirements.

Knowledge, Skills, and Abilities

Strong customer service expertise with advanced problem-solving skills.
Excellent attention to detail and ability to apply complex program rules consistently.
Strong communication skills with the ability to coach and support peers.
Ability to manage multiple complex cases while supporting team needs.
High integrity with strong alignment with ACE’s mission, values, and founding principles.

Requirements

High school diploma or equivalent required; higher education or relevant professional experience preferred.
Demonstrated customer service experience, preferably in a call center or high-volume support environment.
Prior experience supporting regulated or compliance-driven programs preferred.
Comfort using systems such as ServiceNow, Empower-Ed, and Microsoft 365 applications.
Bilingual Spanish proficiency preferred and eligible for additional compensation.

Location, Travel, and Reporting

Full-time, in-office position based in Denver. Remote work as approved by manager.
Shift-based role that may include day or swing schedules, evenings, or extended hours during peak business periods.
Reports to the Customer Service Manager.

FLSA Status

Full-time, Non-Exempt

Compensation

Hourly wage range: $30.00 – $37.00 per hour, based on experience and alignment with internal pay bands.

In addition to base compensation, this role is eligible for ACE’s comprehensive benefits package, which includes but is not limited to:

Medical Insurance (with generous employer contribution)
Dental Insurance (with generous employer contribution)
Vision Insurance
Voluntary Life Insurance
HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
Employee Assistance Program (EAP)
Free, Employer-paid Short-term, Long-term, and AD&D insurance
401(k) with 6% employer match with immediate vesting
PTO: 120 hours accrued over first year
Scholarships for employee’s children actively enrolled in a K–12 private school ($3,500 per child, up to $10,500 per year)
On-site amenities at Colorado home office
Employer-paid parking (in-office)
Gym, café, and building security (in-office)
In-office coffee, snack bar, and walking treadmill (in-office)

Quick Apply

Refine Your Search

senior customer service jobs in aurora co 80010

Senior Customer Service Representative (Sr. CSR)

Senior Customer Support Specialist

Senior Director, Customer Health & Critical Accounts

Senior Client Service Associate

Dispatcher

Senior Client Service Specialist

Senior Director, Customer Success

Sr. Director, Client Engagement

Sr. Director - Customer Experience

Senior Customer Success Manager

Sr. Customer Service Representative- Belting

Senior Customer Success Manager

Senior Customer Service Technician Support

Customer Care Specialist II - Core Support

Senior Customer Success Manager, Enterprise - West

Senior Customer Success Manager

Director, Customer Delivery

Senior Manager, Retention and Lifecycle

Senior Associate, Client Relations Specialist - HYBRID

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

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