Top 14 Call center supervisor Jobs in Aurora Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Disability insurance
Overnight Customer Care Supervisor
Roto-Rooter Services Company —Lombard, IL
- $23 - $26 an hour
- Overtime
- Bilingual
- Mid-level
- Residential
- Profit sharing
- Paid training
Outbound General Supervisor
General Motors —Bolingbrook, IL
- Email
- Mid-level
- Bachelor's degree
- Travel
- On-the-job training
- Benefits from day one
1d
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
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Care Manager - Registered Nurse
Kidney Care Center Management LLC —Joliet, IL
- $27 - $30 an hour
- Part-time
- Microsoft Word
- Nursing
- RN License
4d
Care Manager - Certified Medical Assistant
Kidney Care Center Management LLC —Joliet, IL
- $21 - $23 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Writing skills
4d
Student Accounts & Services Manager
Covista —Lisle, IL
- $61,720.78 - $108,334.92 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Master's degree
- Paid holidays
- Disability insurance
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ATE - Remote Center Manager
Automotive Technology Experts —Westmont, IL
- $100,000 - $125,000 a year
- Full-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
- Opportunities for advancement
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13d
Manager, Account Management
Covista —Lisle, IL
- $61,720.78 - $108,334.92 a year
- Full-time
- Hybrid work
- Public speaking
- Office
- Master's degree
- Paid holidays
- Disability insurance
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Senior Manager - CRM & Contact Center Engineering
Oncourse Home Solutions —Naperville, IL
- $145,920 - $218,880 a year
- Monday to Friday
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health savings account
- Disability insurance
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Inside Sales – Lead Manager (Real Estate Investing)
Sold House.com —Elmhurst, IL
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- No degree
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National Contact Center Manager
Pet Butler —Plainfield, IL
Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF,…
$60,000 - $75,000 a year
Quick Apply
Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
Ensure emergency calls and high-priority customer needs are addressed promptly. Be available 24/7 to support escalated after-hours calls when needed.
$100,000 - $140,000 a year
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7d

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

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call center supervisor jobs near aurora il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

call center supervisor jobs in aurora il

National Contact Center Manager

Call Center Supervisor

Overnight Customer Care Supervisor

Outbound General Supervisor

Customer Service Manager

Care Manager - Registered Nurse

Care Manager - Certified Medical Assistant

Student Accounts & Services Manager

ATE - Remote Center Manager

Manager, Account Management

Senior Manager - CRM & Contact Center Engineering

Inside Sales – Lead Manager (Real Estate Investing)

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