Top 2252 Service delivery manager Jobs in Aurora Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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11d
Truckload Operations Manager
Envoy Logistics, Inc. —Oak Brook, IL
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Microsoft Office
- Analysis skills
- Health insurance
- Dental insurance
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Retail Construction Superintendent - Up to 100% Travel Required
Healy Construction Services, Inc. —Illinois
- $85,000 - $110,000 a year
- Full-time
- Management
- Construction site
- Travel
- Paid holidays
- Health insurance
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Production Manager
Confidential —Aurora, IL
- From $95,000 a year
- Overtime
- 5 years
- Engineering
- Basic math
- Health savings account
- Health insurance
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4d
Carrier Relations Manager
Ace Hardware Corporation —Oak Brook, IL
- $120,500 - $150,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Store discount
- Paid holidays
5d
Customer Service Manager - Remote - West Region
Warrenville, IL
- $90,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
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9d
Manager, Care Management
Humana —Naperville, IL
- $86,300 - $118,700 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
Customer Success Manager-Logistics Operations
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Office
- Health insurance
- Dental insurance
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Sr. Manager, Global Service Management & Digital Experience
Ingredion Incorporated (Corporate) —Westchester, IL
- $149,400 - $199,200 a year
- Full-time
- Computer Science
- Master's degree
- 8 years
- Health insurance
- Dental insurance
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Associate Director, Planning
HelloFresh —Aurora, IL
- $131,259 - $159,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Health insurance
- Paid time off
Medical Delivery Driver - Elmhurst, IL $17.25 hrly
MedSpeed —Elmhurst, IL
- $17.25 an hour
- Full-time
- Pass drug screening
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
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Service Delivery Manager
T-Mobile USA, Inc. —Downers Grove, IL
- $74,400 - $134,100 a year
- Full-time
- 18 years or older
- Mid-level
- Bachelor's degree
- Paid parental leave
- AD&D insurance
5d
Manager Benefits
Warrenville, IL
- $100,000 - $118,000 a year
- Full-time
- Remote
- 5 years
- Research
- Mid-level
- AD&D insurance
- Paid holidays
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Corporate HR Manager (Onsite)
OSI INDUSTRIES, LLC —Aurora, IL
- $104,648 - $156,972 a year
- Bilingual
- Ability to walk for extended periods
- Bachelor of Science
- 401(k) matching
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12d
Senior Operations Manager
Wayfair —Romeoville, IL
- $138,816 - $159,101 a year
- Full-time
- Analysis skills
- Senior level
- Leadership
4d
Area Manager
Impact Kids —Aurora, IL
- $40 - $60 an hour
- Part-time
- Spanish
- English
- Mid-level
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Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Service Delivery Manager
Transdev —Lombard, IL
- $84,000 - $105,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Sr. Human Resources Manager
Aramark —Downers Grove, IL
- $90,000 - $100,000 a year
- Remote
- 7 years
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
3d
Warehouse Manager
Reliable Medical —Aurora, IL
- $60,000 - $65,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
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service delivery manager jobs near aurora il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year
11 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

service delivery manager jobs in aurora il

National Contact Center Manager

Truckload Operations Manager

Retail Construction Superintendent - Up to 100% Travel Required

Production Manager

Carrier Relations Manager

Customer Service Manager - Remote - West Region

Manager, Care Management

Customer Success Manager-Logistics Operations

Sr. Manager, Global Service Management & Digital Experience

Associate Director, Planning

Medical Delivery Driver - Elmhurst, IL $17.25 hrly

Service Delivery Manager

Manager Benefits

Corporate HR Manager (Onsite)

Senior Operations Manager

Area Manager

Customer Success Manager

Service Delivery Manager

Sr. Human Resources Manager

Warehouse Manager

I want to receive the latest job alert for service delivery manager in aurora il

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