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Technology Innovation & Data Specialist

Four Seasons -
Vail, CO

Apply Now

Job Details

Full-time
$29.10 an hour

Benefits

Health insurance
Dental insurance
401(k) matching
Life insurance

Qualifications

Customer communication
English
Stakeholder relationship building
IT department experience

Full Job Description

Job ID: REQ10385367

Four Seasons Vail

Location: Vail, Colorado, United States of America

widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Technology Innovation & Data Specialist (ONSITE)

About the role:

Assist the management team in the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Assist in the planning, organizing, and overseeing of activities of the Technology Innovation and Data Department. Responsible for providing a high level of operational availability and stability for both standard network and hotel industry specific technology. Responsible for PCI Compliance. Handle guest interactions, resolve customer complaints, and accommodate management requests. This position has direct contact with employees and guests, which requires effective communication skills and strong interpersonal skills.

What you will do:

Product Functions:

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Establish and maintain user procedures and hardware familiarization for all systems.

Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards.

Assist in the co-ordination of new acquisitions and major projects as required.

Participate in property-level, corporate-initiated technology implementations.

Good knowledge and support for Desktop OS and applications including patches.

Provide direct guest support and quality support to function rooms and conference services.

Administer connection to global VPN and other communication tools.

Assist in the process of systems backup and recovery procedures.

Assist in management of third party vendors.

Provide 24 / 7 support for mission critical systems.

Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

Perform any additional duties as assigned by the Director of Technology Innovation and Data.

People functions:

Maintain harmonious and professional relationship with all departments and Home Office.

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Must have strong interpersonal skills and be able to relate to all levels of staff.

Must be able to assist hotel guests with technical requirements and issues.

Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Key Behavioral Competencies

Highest level of integrity and transparency.

Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.

Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

Good written and verbal communication skills

Work in a safe, prudent and organized manner.

Technical Skills and Knowledge

Technical background, MCSE or strong networking skills.

Prior education and/or experience supporting complex networks.

Four Seasons TID core standards and key controls.

Good knowledge of the Four Seasons policies and procedures.

Knowledge of basic accounting principles.

What you bring:

College Degree in Information Systems and 1+ years management experience in IT, preferably in a hotel setting.

Demonstrates superior knowledge of information technology and all hotel operating systems.

Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What we offer:

Wage is: $29.10

Winter Season Lifestyle Benefit

Merchant Pass Available

401k participation with company matching program

Benefits: Medical, Dental and Life Insurance

Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

Employee Cafeteria available for meals.

Be yourself and become a member of a work family that cares about you and invests in your development.

Elevate your craft here and abroad!

Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

This is a full-time position.

A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

http://fourseasons.com/vail/phots-and-videos//

We Are Four Seasons Video

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Apply Now

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