CLASSIFICATION TITLE: Student Services Professional II
UNION CODE: R04
TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2026.
FT/PT: Full-time
PAY PLAN: 12-month
WORKPLACE TYPE: On-site (work in-person at business location)
ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,083 per month
CSU CLASSIFICATION SALARY RANGE: $5,083 - $7,228
PAY BASIS: Monthly
BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more! See our benefits website for additional information.
CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants
SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by February 26, 2026; however, the position will remain open until filled.
POSITION PURPOSE: The Project Rebound Housing Coordinator, under general supervision of the Director of Project Rebound, provides up to moderately complex direct assistance and support to Project Rebound students experiencing housing insecurity, including those who are unhoused or displaced due to financial hardship, unsafe living environments, or unforeseen changes in housing. The position connects students with campus and community resources, assists with housing navigation and rental assistance, and provides case management support to ensure students secure and maintain stable housing. The position serves a critical role in the Project Rebound, a 3-year grant through the Chancellor’s Office to increase housing stability for Project Rebound Students.
DUTIES & RESPONSIBILITIES:
Housing & Rental Assistance Support
- Provide one-on-one support to students seeking housing assistance by sharing information about available services and making referrals to campus and community partners to meet the needs of students.
- Assist students in applying for rental assistance programs, down-payment assistance, and eviction protection services to ensure that students maintain safe, reliable housing.
- Conduct intake assessments to determine individual student needs and develop appropriate action plans for securing housing.
- Assist students in understanding lease agreements, tenant rights, and responsibilities to support successful tenancy.
- Coordinate emergency housing placements for students in crisis situations following established program guidelines and processes.
- Support students in navigating concerns related to unfair rental practices and connect them to appropriate campus/community advocacy resources such as the Counseling Center, Campus Advocate, CARE Team, and Essential Needs.
- Provide ongoing case management support and follow-up support to ensure students maintain stable housing.
- Determine eligibility for Project Rebound students to receive rental/mortgage assistance funding based on established program criteria.
Outreach & Education
- In coordination with the Director, develop, coordinate, and host outreach events to raise awareness, inform about services offered, and increase engagement.
- Develop, coordinate, and host educational workshops about housing stability, tenant rights, financial literacy, etc. designed to help students navigate housing needs and build a sense of self sufficiency.
- Conduct general assessments of both outreach and educational workshops using student feedback and data collection to measure effectiveness and support program improvement.
- Coordinate with various campus departments to provide targeted outreach to marginalized and/or vulnerable student populations ensuring cultural competence and sensitivity.
Community Engagement
- Meet with, establish, and maintain partnerships with Community Based Organizations (CBOs) on a weekly basis to ensure continuum of care for students utilizing housing navigation support.
- Work closely with community organizations to increase support for students needing housing assistance, utility support, and general assistance programs.
- Actively participate in monthly CSU systemwide workgroup meetings.
- Attend community meetings and housing-related conferences to stay informed of best practices and policy updates.
Data Tracking/Analytics
- Track student housing outcomes and program metrics to regularly assess service impact and identify areas for improvement.
- Maintain detailed case notes and assist with reporting requirements for grants and departmental assessments.
- Prepare standard monthly and annual reports for leadership to support data-driven decision-making for housing services provided to Project Rebound Students.
REQUIRED QUALIFICATIONS: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge, and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one year of the professional experience.
EDUCATION & EXPERIENCE –
LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.
SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –
- Regular and reliable attendance is required.
- General understanding of issues related to student essential needs, including food and housing insecurity, as well as knowledge of disability rights, accommodations, and accessibility best practices in higher education.
- Ability to collect, analyze, and interpret data to assist with assessing program effectiveness, identify gaps, and implement data-driven strategies for continuous improvement.
- Skilled in establishing and nurturing partnerships with community organizations to expand resources and support services available to students.
- Ability to work effectively with diverse populations, applying culturally competent and inclusive approaches to service delivery and program management.
- Knowledge of local housing resources, tenant rights, and financial assistance programs.
- Ability to assess student needs, develop action plans, provide follow-up support, and maintain detailed case notes.
- Strong ability to provide empathetic, student-centered support, particularly for those experiencing crisis or hardship.
- Capacity to assess up to moderately complex housing situations, develop solutions, and advocate for student needs.
- Awareness of diverse student backgrounds and ability to provide equitable support tailored to vulnerable populations.
- Ability to plan and deliver workshops, outreach programs, and educational events on housing-related topics.
- Proficiency in tracking student outcomes, preparing reports, and using case management software.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Excellent communication skills: ability to effectively communicate information in a clear and understandable manner.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to interpret, communicate and apply policies and procedures.
- Ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure.
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
PREFERRED QUALIFICATIONS:
- Master’s degree in social work, counseling, student affairs, higher education administration, or a related field.
- Previous experience working within the California State University (CSU) system or a similar higher education institution, with knowledge of CSU policies and procedures.
- Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.
ENVIRONMENTAL FACTORS: N/A
SPECIAL CONDITIONS:
SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.
BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last seven years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.
GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
The California State University (“CSU”), including California State University, Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect. All students and employees have the right to participate fully in CSU programs, activities, admission, and employment free from discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking and retaliation. The CSU Nondiscrimination Policy prohibits discrimination and harassment based on any protected status, sexual harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, prohibited consensual relationships, and retaliation.
Campus contact for our Nondiscrimination policy is Allan Williams, Associate Vice President of Civil Rights & Compliance, (661) 654-2713.
