Top 32 Technician ii Jobs in Ball Ground, Ga

Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
HIS Tech II
Northside Hospital Inc. —Cumming, GA
- Weekends as needed
- Hospital
- Mid-level
- Office
Security Technician II
Automated System Design —Alpharetta, GA
- $33 - $37 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
US Tech II Forsyth Outpatient
Northside Hospital Inc. —Cumming, GA
- Full-time
- CPR Certification
- Hospital
- BLS Certification
- Continuing education credits
Data Center Tech II
Scientific Games —Alpharetta, GA
- Full-time
- Mid-level
- Windows
- High school diploma or GED
9d
Heavy Equipment Technician II
WM —Ball Ground, GA
- Full-time
- 18 years or older
- Clean driving record
- Mechanic experience
- Employee stock purchase plan
- Paid holidays
US Tech II - Breast Care Center - (Breast experience)
Northside Hospital Inc. —Cumming, GA
- Hospital
- Pediatrics
- Pediatrics
Cardiovascular Tech II
3410 Wellstar North Fulton Hospital, Inc. —Roswell, GA
- PRN
- Anatomy knowledge
- Hospital
- BLS Certification
Construction Materials Testing Technician – Level I/II
Oasis Consulting Services —Roswell, GA
- Schematics
- Construction site
- High school diploma or GED
- Disability insurance
- Health insurance
Field Service Technician II
Technical Safety Services —Alpharetta, GA
- $21 - $29 an hour
- Full-time
- Background check
- Clean driving record
- Basic math
- Paid holidays
- Health insurance
Product Support Tech II
Scientific Games —Alpharetta, GA
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Work from home
7d
Tower Technician II
Tower Engineering Professionals —Alpharetta, GA
- $24 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Health insurance
Quick Apply
Service Technician II
BH Management —Roswell, GA
- $21.14 - $31.70 an hour
- Extended hours
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Maintenance Technician II
Hawthorne Residential Partners —Woodstock, GA
- Monday to Friday
- Mid-level
- Residential
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
Maintenance Technician II
Highmark Residential, LLC —Canton, GA
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid parental leave
- Paid holidays
2d
Maintenance Technician I or II Day Shift!
The AZEK Company —Dahlonega, GA
- $22 - $26 an hour
- Overtime
- Computer literacy
- Mid-level
- 3 years
Quick Apply
Telecommunications Technician II
NextEdge Networks Holdings LLC —Ball Ground, GA
- Full-time
- CPR Certification
- Up to 50% travel
- Construction site
Quick Apply
Interventional Special Procedures Tech 2 - PRN Shift
3410 Wellstar North Fulton Hospital, Inc. —Roswell, GA
- PRN
- Anatomy knowledge
- Hospital
- BLS Certification
Registered Behavior Technician (RBT) In-home/Monday-Friday 2:30pm-5:30pm INDRBT
WonderWay ABA Services —Alpharetta, GA
- $27 - $30 an hour
- Part-time
- Communication skills
- Entry level
- Paid training
- Flexible schedule
Quick Apply
Lawn Care Technician II
Tender Lawn Care (TLC) —Alpharetta, GA
- $20 - $25 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
7h

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technician ii jobs near ball ground, ga

Help Desk Technician (Tier 2)

Snap Tech IT -
Cumming, GA

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance

Qualifications

Customer communication
IT user and group management
Technical documentation
Windows
Driver's License
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Snap Tech IT is hiring a Help Desk Technician (Tier 2/ Tier 3) to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.

This is not an entry-level help desk role.

Location: Cumming, GA or Tempe, AZ
Type: Full-Time | In Office
Schedule: Monday–Friday, 7:50am–5:00pm
Salary Range: $55,000–$65,000 (based on experience)

Important – Please Read Before Applying

You will struggle in this role if your experience is limited to:

Tier 1 help desk or password-reset work
Home labs, self-study, or classroom-only experience
Supporting a single internal environment with low ticket volume

We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.

What You’ll Do

Act as a Tier 2 escalation resource for complex technical issues
Provide remote technical support to multiple business clients in a B2B MSP environment
Troubleshoot and resolve advanced issues involving:
Windows 10/11
Microsoft 365 (Exchange, Azure AD basics)
Active Directory (users, groups, GPO awareness)
Networking fundamentals (DNS, DHCP, TCP/IP)
Own tickets through resolution, not just handoffs
Perform technical triage and determine issue severity and root cause
Use ConnectWise Automate and our ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with other technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations (valid driver’s license required)

What We’re Looking For

You are someone who:

Regularly handles escalated or non-routine tickets
Is comfortable troubleshooting issues where the answer isn’t obvious
Can manage multiple priorities in a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and follows issues through to resolution
Values documentation, process, and accountability
Understands MSP expectations around responsiveness and efficiency

Required Qualifications

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of:
Windows OS
Microsoft 365
Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and documenting work thoroughly
Strong customer service and communication skills

Strongly Preferred (Not Required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

**Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMWare are considered a MAJOR PLUS. *

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance, and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

Apply Now

Refine Your Search

technician ii jobs in ball ground, ga

Help Desk Technician (Tier 2)

HIS Tech II

Security Technician II

US Tech II Forsyth Outpatient

Data Center Tech II

Heavy Equipment Technician II

US Tech II - Breast Care Center - (Breast experience)

Cardiovascular Tech II

Construction Materials Testing Technician – Level I/II

Field Service Technician II

Product Support Tech II

Tower Technician II

Service Technician II

Maintenance Technician II

Maintenance Technician II

Maintenance Technician I or II Day Shift!

Telecommunications Technician II

Interventional Special Procedures Tech 2 - PRN Shift

Registered Behavior Technician (RBT) In-home/Monday-Friday 2:30pm-5:30pm INDRBT

Lawn Care Technician II

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