Call Center Specialist
Healthcare For the Homeless Inc —Baltimore, MD
- $17.50 - $20.00 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
2d
Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Planned Parenthood of Maryland —Baltimore, MD
- $16 - $18 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Criminal background check
- US work authorization
- AD&D insurance
- Paid holidays
Customer Service Associate
Luvyxrx —Towson, MD
- $22.55 - $27.16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Customer Service Associate
THE UPS STORE #1162 —Baltimore, MD
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Organizational skills
- On-the-job training
- Flexible schedule
Quick Apply
6d
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Communications Dispatcher (Johns Hopkins Public Safety)
Johns Hopkins University —Baltimore, MD
- $16.20 - $28.80 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Representative (REVENUE EXAMINER I) (Taxpayer Services Division)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $49,214 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Mid-level
- Opportunities for advancement
12d
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
Quick Apply
Health Coach, Enrollment (Bilingual)
Scene Health —Baltimore, MD
- $23 - $25 an hour
- Weekends as needed
- Remote
- Spanish
- 3 years
- US work authorization
3d
ANNAPOLIS CALL CENTER SPVSR (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $63,154 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Research
12d
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Bilingual GBO People Services Specialist(Temporary)
Ikea us —Baltimore, MD
- $21.92 - $30.97 an hour
- Temporary
- Hybrid work
- Background check
- Employment & labor law
- English
- Paid parental leave
- Paid holidays
3d
Customer Service Agent | Part- Time
Empire Auto Parts —Odenton, MD
- $19 an hour
- Part-time
- 18 years or older
- Spanish
- English
- Free parking
- Paid training
Quick Apply
Technical Support Representative
DH Vision Inc —Hanover, MD
- $24 - $26 an hour
- Urgently hiring
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Sales Representative – Uncapped Commission
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
Insides Sales Representative (Moving Consultant)
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
Telecom Dispatcher
Triage-Partners —Baltimore, MD
- Extended hours
- Hybrid work
- Spanish
- English
- Mid-level
- Paid time off
- 401(k) matching
Contractor Support Representative (French/English)
Cisive —Annapolis, MD
- Full-time
- Background check
- English
- Mid-level
Quick Apply
Clinical Pharmacist (Bilingual)
Scene Health —Baltimore, MD
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
3d
Customer Service Representative
Jacks Small Engines —Forest Hill, MD
- $18 an hour
- Urgently hiring
- Bilingual
- Sales
- Windows
- Paid holidays
- Health insurance
Quick Apply

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Call Center Specialist

Healthcare For the Homeless Inc -
Baltimore, MD

Quick Apply

Job Details

Full-time
$17.50 - $20.00 an hour
2 days ago

Qualifications

Patient scheduling systems
Electronic health records (EHR) management
Professional ethics
High school diploma or GED
Computer skills
Clinical confidentiality policies
Managing patient records

Full Job Description

Join Our Team as a Call Center Specialist

Health Care for the Homeless | Make Every Call Count

Are you passionate about helping people and delivering exceptional customer service?

At Health Care for the Homeless, every phone call is an opportunity to make a difference. As a Call Center Specialist, you'll be the welcoming voice that connects individuals and families to life-changing health care and support services. Whether you're scheduling appointments, answering questions, or helping someone navigate our services, your compassion and professionalism will help create a positive experience for every caller.

If you're a strong communicator who enjoys solving problems, thrives in a fast-paced environment, and believes everyone deserves access to quality health care, we'd love to meet you.

What You'll Do

As a member of our collaborative Call Center Team, you will:

Serve as the first point of contact for clients, community members, and partners seeking agency services.
Schedule appointments and provide accurate information for multiple clinic locations.
Complete client registration, insurance verification, referrals, medical records requests, and enrollment activities to support one-call resolution whenever possible.
Gather and document client information accurately in the electronic health record (EHR), including demographics, consent, and insurance information.
Listen carefully to callers, assess their needs, and connect them with the appropriate services within our organization or through community partners.
Respond to questions, concerns, and complaints with empathy, professionalism, and a solution-focused approach.
Deliver culturally responsive, client-centered service that is respectful, ethical, inclusive, and trauma-informed.
Collaborate with teammates to improve workflows, update procedures, and enhance the client experience.
Maintain a professional workspace and represent the organization with integrity and pride.
Support departmental goals while adhering to agency policies, quality standards, safety protocols, HIPAA, and regulatory requirements.

What You Bring

Required Qualifications

High school diploma or GED.
At least one year of customer service experience.
Strong computer skills and the ability to learn electronic health record and scheduling systems.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and exercise sound judgment.
A calm, professional demeanor when handling challenging or emotional situations.
Strong organizational skills with the ability to multitask, adapt to interruptions, and work effectively in a team environment.

Preferred Qualifications

Experience working with individuals experiencing homelessness or from low-income communities.
Experience using medical, insurance, or healthcare databases.
Bilingual in Spanish (additional compensation provided).
De-escalation training or experience managing difficult conversations.

Why You'll Love Working Here

At Health Care for the Homeless, our work is grounded in the belief that health care is a human right. Every member of our team contributes to creating a welcoming environment where every person is treated with dignity, compassion, and respect.

As a Call Center Specialist, you'll have the opportunity to:

Make a meaningful impact every day by connecting people with essential health care services.
Join a supportive, mission-driven team that values collaboration and continuous learning.
Grow professionally through ongoing development and performance improvement opportunities.
Be part of an organization committed to advocacy, equity, and community impact.

Our Core Values

We are proud to foster a workplace built on:

Dignity
Authenticity
Hope
Justice
Passion
Balance

Every employee is expected to model these values while supporting our mission and advocating for those we serve.

Additional Responsibilities

All Health Care for the Homeless employees are expected to:

Participate in organizational advocacy and quality improvement initiatives.
Protect client privacy by maintaining compliance with HIPAA and all applicable privacy and security regulations.
Perform additional duties as needed to support our mission and the communities we serve.

Ready to Make a Difference?

If you're looking for more than just a job—if you're looking for a career where your compassion, communication skills, and commitment to service can truly change lives—we encourage you to apply.

Join Health Care for the Homeless and become the voice that helps people access the care they deserve.

Quick Apply

Refine Your Search

bilingual call center jobs in baltimore, md

Call Center Specialist

Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)

Customer Service Associate

Customer Service Associate

Virtual Service Representative (Call Center, on site) - Part Time

Communications Dispatcher (Johns Hopkins Public Safety)

Call Center Representative (REVENUE EXAMINER I) (Taxpayer Services Division)

Call Center Representative

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ANNAPOLIS CALL CENTER SPVSR (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)

Customer Service Representative

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