Top 48 Crm developer Jobs in Baltimore, Md

Senior Business Analyst (Voice)
T. Rowe Price —Owings Mills, MD
- $96,500 - $205,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
- Paid time off
- Adoption assistance
Salesforce CPQ Developer
YR Consulting —Elkridge, MD
- Mid-level
- 3 years
- Team management
Salesforce Developer III (Information Technology)
Johns Hopkins University —Baltimore, MD
- $62,900 - $110,100 a year
- Full-time
- Remote
- Background check
- Research
- Office
SENIOR BOX DEVELOPER, CONTRACTUAL (IT Systems Technical Specialist)
State of Maryland - Maryland Insurance Administration —Baltimore, MD
- $55.53 - $67.69 an hour
- Online Application
- Computer Science
- System design
- Office
- AD&D insurance
- Health insurance
8d
Senior Project Manager Meritain TPA
CVS Health —Annapolis, MD
- $67,900 - $199,144 a year
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Senior Maximo Application Developer (IBM Maximo)
Omniscius Consulting —Fort Meade, MD
- Full-time
- Computer Science
- Java
- Master's degree
Quick Apply
SharePoint – Nintex Engineer
DocPoint Solutions —Fulton, MD
- Email
- Customer service
- Windows
- 3 years
- Dental insurance
- 401(k)
Dynamics365 Administrator
LATICRETE International, Inc. —Pasadena, MD
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
6d
Senior Maximo Application Developer Level 4
Castello Systems, Inc. —Laurel, MD
- Full-time
- Computer science
- Computer Science
- Java
Quick Apply
7d
Senior Dynamics 365 Technical Lead
Shimadzu Scientific Instruments, Inc. —Columbia, MD
- $120,000 - $125,000 a year
- Full-time
- 7 years
- Computer Science
- System design
- Profit sharing
- Health savings account
Quick Apply
14d
Senior Salesforce Engineer, (Senior Consultant, Engineering & Technical Services)
Fearless Solutions —Baltimore, MD
- $96,132 - $150,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Travel
- Paid jury duty
- Paid parental leave
DCF 0358 TTO19 Senior Maximo Application Developer
Castello Systems, Inc. —Annapolis Junction, MD
- Full-time
- Computer science
- Computer Science
- System design
Quick Apply
7d
Amazon Connect Manager, Technical Transformation
Deloitte —Baltimore, MD
- $130,800 - $241,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —Baltimore, MD
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
Senior Addepar Data Engineer / Analyst
Brown Advisory —Baltimore, MD
- $132,500 - $207,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Wellness program
- Paid parental leave
Salesforce CPQ Manager, Functional Transformation
Deloitte —Baltimore, MD
- $134,500 - $265,100 a year
- Full-time
- 6 years
- Up to 50% travel
- Bachelor of Science
Salesforce Architect
Mariner Finance —Nottingham, MD
- $150,674.69 - $195,950.45 a year
- Full-time
- Computer Science
- Office
- 3 years
Quick Apply
Dynamics 365 CE Senior Developer
Guidehouse Inc. —Hanover, MD
- $102,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- Paid holidays
1d

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Senior Business Analyst (Voice)

T. Rowe Price -
Owings Mills, MD

Apply Now

Job Details

Full-time
$96,500 - $205,000 a year

Benefits

Paid time off
Adoption assistance
Retirement plan

Qualifications

Application Integration
Non-technical user support
Systems integration
Data analysis reporting
Metrics Reporting
IVR

Full Job Description

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

About the Team

The Senior Business Analyst on the Voice team is responsible for partnering with business stakeholders, product owners, and technology teams to analyze business needs and translate them into scalable contact center solutions using Amazon Connect.

Role Summary

This role focuses on requirements elicitation, process analysis, solution design support, and delivery coordination for customer service and contact center initiatives. The individual helps optimize customer and agent experiences by improving workflows, routing logic, reporting, integrations, and overall operational effectiveness across the Amazon Connect platform.

We expect you to be agile / to lead / to think outside the box. In return, we’ll give you challenging work that has an impact / opportunities to learn and grow / and a collaborative culture that encourages every member of our team to bring their point of view to the table—because that’s how we help our clients succeed. You will help define business requirements, build application and process specifications, drive data mapping and business rules specifications, and ensure that work is in alignment with the overarching business and technical strategies.

Are you a dedicated professional who is accountable for your own work? Are you able to tackle problems independently under general guidance? If so, we encourage you to apply!

Responsibilities

You articulate business needs and translate them into technology solutions
Help define and breakdown business needs for new and/or enhanced services, processes, or features for a digital product team
Working closely with product owners and other stakeholders to ensure that all business requirements are understood, documented, and met
Applies a lean-agile mind-set to work and supports organizational agility
Works with other digital business analysts to ensure new or updated features are in alignment with digital domain standards and best practices
May support functional testing and other support tasks (e.g. content authoring, data configuration) as necessary
Partner with business, operations, and technology stakeholders to gather, analyze, and document business and functional requirements for Amazon Connect solutions
Lead workshops, stakeholder interviews, and discovery sessions to understand current-state processes, pain points, and future-state needs
Translate business requirements into detailed user stories, process flows, use cases, and functional specifications
Support the design and enhancement of Amazon Connect capabilities, including contact flows, queues, routing profiles, IVR experiences, reporting, and agent workflows
Collaborate with solution architects, developers, and platform administrators to ensure business requirements are accurately implemented
Analyze contact center operations and recommend improvements to customer journeys, agent experience, call routing, self-service, and service efficiency
Identify integration requirements between Amazon Connect and related systems such as CRM platforms, case management tools, analytics solutions, and AWS services
Facilitate backlog refinement, prioritization, and requirements traceability across projects and enhancements
Support testing activities, including test scenario development, user acceptance testing, defect triage, and validation of delivered solutions
Create and maintain business process documentation, requirements artifacts, training materials, and operational support documentation
Monitor solution performance and business outcomes using contact center KPIs and reporting insights, and recommend continuous improvements
Act as a liaison between business users and technical teams to resolve issues, clarify requirements, and support successful delivery and adoption
Ensure solutions align with governance, risk, compliance, and operational standards where applicable

Qualifications
Required:

Bachelor's degree or the equivalent combination of education and relevant experience AND 5+ years of total relevant work experience
Hands-on experience with Amazon Connect implementation, enhancement, or support
Knowledge of contact flows, routing profiles, queues, hours of operation, user management, metrics and reporting
Integrations with other AWS services such as Lambda, Lex, S3, CloudWatch, DynamoDB
Familiarity with IVR, omnichannel/contact center capabilities, and call routing logic
You actively seek feedback and guidance to improve analytical and technical skills
Demonstrates strong logic and reasoning capabilities

Preferred:

Prior experience in the Financial Services and Asset Management industries, specifically with investment product data pipelines and business rules, is preferred, but not required

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

FINRA Requirements
FINRA licenses are not required and will not be supported for this role

Work Flexibility
This role is eligible for hybrid work, with up to three days per week from home.

WHAT TO EXPECT AFTER APPLYING

1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes

2. If you are eligible, you will be asked to record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 20-30 minutes

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$96,500.00 - $164,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$105,000.00 - $180,000.00 for the location of: Washington, D.C.
$120,000.00 - $205,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

Competitive compensation

Annual bonus eligibility

A generous retirement plan

Hybrid work schedule

Health and wellness benefits, including online therapy

Paid time off for vacation, illness, medical appointments, and volunteering days

Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Apply Now

Refine Your Search

crm developer jobs in baltimore, md

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