Top 130 Customer service associate i Jobs in Baltimore Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
12d
Provider Relations Representative I (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $49,464 - $98,241 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Up to 50% travel
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Customer Service Associate I
Dollar Tree —Baltimore, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Baltimore, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Call Center Agent I -Baltimore Police Department
City of Baltimore, MD —Baltimore, MD
- $48,653 - $79,299 a year
- Weekends as needed
- Background check
- High school
- Computer literacy
- AD&D insurance
- Health insurance
5d
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Client Resolution Rep I Retirement Plans
CBIZ —Baltimore, MD
- Microsoft Outlook
- Office
- High school diploma or GED
- Retirement plan
Account Operations Outside Specialist I (Manheim)
Cox Automotive —Elkridge, MD
- $20 - $30 an hour
- Full-time
- Microsoft Outlook
- Sales
- High school diploma or GED
- Paid jury duty
- Paid holidays
Member Services Representative I
First Financial Federal Credit Union of Maryland —Sparks Glencoe, MD
- $22 - $28 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
Quick Apply
13d
Account Manager I
Chesapeake Sprinkler Co. —Odenton, MD
- $60,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —White Marsh, MD
- Full-time
- Inventory management
- Merchandising
- Residential
10d
Retail Service Representative I
Renewal by Andersen LLC —Jessup, MD
- $19.85 - $28.75 an hour
- Full-time
- Word processing
- Writing skills
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Representative (Loan Consultant I)
Lendmark Financial Services, LLC —Randallstown, MD
- $20 - $22 an hour
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Quick Apply

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Provider Relations Representative I (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
Provides communication, education, issue/dispute resolution and support of managing all of CareFirst's contracted in-network providers including independent…
$49,464 - $98,241 a year
Quick Apply
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Johns Hopkins University —Baltimore, MD
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$85,500 - $149,800 a year

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
12 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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Refine Your Search

customer service associate i jobs in baltimore md

Customer Service Advocate I (Remote)

Provider Relations Representative I (Hybrid)

Customer Service Associate I

Customer Service Associate I

Call Center Agent I -Baltimore Police Department

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Client Resolution Rep I Retirement Plans

Account Operations Outside Specialist I (Manheim)

Member Services Representative I

Account Manager I

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Retail Service Representative I

Customer Service Representative (Loan Consultant I)

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