Top 79 Help desk technician Jobs in Baltimore Md

IT Helpdesk Technician
Empowering Minds Resource Center —Baltimore, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Desktop Technician
TAI Engineering —Owings Mills, MD
- $30 - $37 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Profit sharing
- Health savings account
Quick Apply
IT Support Technician I
JOHNS HOPKINS FEDERAL CREDIT UNION —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
Quick Apply
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Help Desk Technician
Koniag Government Services —Baltimore, MD
- $18 - $21 an hour
- 8 hour shift
- Microsoft Outlook
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
IT Support Technician
Image Engineering —Curtis Bay, MD
- $75,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Support Technician
WILMOT MODULAR STRUCTURES INC —White Marsh, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Help Desk Technician- Level 1
CACI —Fort Meade, MD
- $49,900 - $100,000 a year
- 8 hour shift
- Office
- Windows
- Analysis skills
- Health insurance
13h
IT Technician - Branch Support Specialist
Allied Digital Services, LLC —Baltimore, MD
- $22 - $24 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Computer Technician (Tier 2)
Maryland Institute College of Art —Baltimore, MD
- $22.80 - $28.46 an hour
- Online Application
- Background check
- Mid-level
- High school diploma or GED
Service Desk Technician I
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Desktop Support Technician
American Technology Services —Baltimore, MD
- Full-time
- Azure
- Windows
- Bachelor's degree
Quick Apply
10d
Help Desk Technician Tier 2
International Computer Sciences Inc —Annapolis, MD
- $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Printer Technician
Advanced Programs, Inc. —Columbia, MD
- $25 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- Office
- 4 years
- Paid holidays
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
10d
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching

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help desk technician jobs near baltimore md

IT Helpdesk Technician

Empowering Minds Resource Center -
Baltimore, MD

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Job Details

Part-time

Qualifications

Wireless networking
Wi-Fi protocol
High school diploma or GED
Cloud-based systems
Cloud service support
Productivity software support
Remote access software
Desktop applications
SharePoint
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Job Summary:

We are looking for a skilled and motivated IT Helpdesk Technician. The ideal candidate will provide exceptional technical support to end users, troubleshooting hardware, software, and network issues while ensuring efficient resolution of technical problems. This role requires strong problem-solving abilities, excellent communication skills, and the capability to thrive in a fast-paced environment. A solid understanding of Windows 11, Microsoft 365 Office Suite, SharePoint, Adobe, and networking/ Wi-Fi is essential, along with strong customer service skills to effectively address and resolve technical concerns.

Key Responsibilities:

Provide technical support for hardware, software, and network-related issues, ensuring timely troubleshooting and resolution.
Respond to and document helpdesk tickets via phone, email, or in person using Freshdesk or similar ticketing platforms.
Install, configure, and maintain workstations, laptops, printers, and other peripherals.
Set up and manage user accounts, profiles, and system policies within Microsoft environments.
Accurately document user-reported IT issues in Freshdesk or similar ticketing platforms
Support Office 365, SharePoint, Insync, Adobe, email configurations, and other cloud-based applications.
Assist users with password resets, account access, and basic troubleshooting.
Deliver remote and onsite training to staff on IT systems and best practices.
Educate end users on cybersecurity best practices and IT policies.
Perform software and equipment patching, maintenance, and system updates.
Maintain network documentation, asset inventory, and IT procurement support.
Collaborate with team members to resolve issues efficiently and contribute to ongoing process improvements.
Participate in training programs to stay updated on new IT systems and technologies.
Provide hands-on technical support, troubleshooting, and remediation while maintaining a positive and customer-focused attitude.
Travel locally as needed to support client offices.
Perform additional duties as assigned.
Provide training to staff.

Qualifications & Requirements:

High school diploma or equivalent.
1-3 years of experience in an IT helpdesk or technical support role.
Proficiency with Windows operating systems (Windows 11 preferred).
Experience with Microsoft 365 Office Suite, remote support tools, and cloud-based applications.
Basic understanding of networking concepts (TCP/IP, Wi-Fi, DNS, DHCP).
Strong software troubleshooting and problem-resolution skills.
Familiarity with technical support tools such as Freshdesk, Zendesk, or similar ticketing platforms.
Excellent communication skills (verbal and written) and a customer-focused approach.
Ability to work independently and collaboratively in a fast-paced team environment.
Strong problem-solving skills, attention to detail, and ability to adapt to new technologies.

Apply Now

Refine Your Search

help desk technician jobs in baltimore md

IT Helpdesk Technician

IT Desktop Technician

IT Support Technician I

Help Desk Technician

Help Desk Technician

IT Support Technician

Desktop Support Technician

IT Support Technician

Help Desk Technician- Level 1

IT Technician - Branch Support Specialist

Computer Technician (Tier 2)

Service Desk Technician I

Desktop Support Technician

Help Desk Technician Tier 2

Customer Printer Technician

Help Desk Tech - MIDS - TS/SCI w/Polygraph

Information Technology Support Specialist - TS/SCI w/Poly

Unified Communications Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

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