Top 74 service desk manager Jobs in baltimore md

Sales Account Manager (1057)
Fire Safety and Protection —Beltsville, MD
- $72,600 - $104,300 a year
- Full-time
- Marketing
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply
Sales Account Executive
Centric Business Systems - powered by UBEO —Baltimore, MD
- $50,000 - $110,000 a year
- Full-time
- Clean driving record
- Sales
- Ability to walk for extended periods
- Health savings account
- AD&D insurance
Quick Apply
Jr. Systems Administrator
Rhee Bros, Inc —Hanover, MD
- $60,000 - $70,000 a year
- Full-time
- Background check
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Tier 2 Help Desk - Onsite
HOLLY POULTRY —Baltimore, MD
- $65,000 - $75,000 a year
- Weekends as needed
- Management
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
IT Support Technician
Image Engineering —Curtis Bay, MD
- $75,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Application Support Specialist
WPM Real Estate Management —Owings Mills, MD
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- 401(k) matching
Quick Apply
9d
Sr. Program Manager
Leidos —Maryland
- $154,050 - $278,475 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Fair chance
2d
Senior Infrastructure Engineer
INSPYR Solutions —Owings Mills, MD
- $1 an hour
- Contract
- Computer Science
- Mid-level
- Java
Quick Apply
Technical Support Analyst II
Alertus —Baltimore, MD
- $64,000 - $80,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Service Desk Team Leader
BRICK BODIES FITNESS SERVICES INC —Timonium, MD
- $16.50 - $20.00 an hour
- Part-time
- CPR Certification
- Inventory management
- BLS Certification
IT Project Coordinator
UBEO, LLC —Baltimore, MD
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- AD&D insurance
Product Analyst
InVita Healthcare Technologies —Baltimore, MD
- $60,000 - $80,000 a year
- Overtime
- Hybrid work
- Computer Science
- Word processing
- Bachelor of Science
- Flexible schedule
Quick Apply
3d
IT Operating Unit Director (IT@JH Client Technology Solutions)
Johns Hopkins University —Baltimore, MD
- $111,800 - $195,900 a year
- Full-time
- Hybrid work
- Background check
- System design
- Office
IT Manager
Blind Industries and Services of Maryland —Baltimore, MD
- $65,000 - $80,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- 403(b) matching
- Health insurance
Service Desk Specialist
XPERTECHS —Columbia, MD
- $38,800 - $61,200 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
IT - IT OPERATIONS MANAGER
Columbia Association —Columbia, MD
- $125,000 - $145,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Middle River, MD
- $35,000 - $52,000 a year
- Full-time
- Mid-level
- 3 years
- SharePoint
Quick Apply
26-2269: Project Manager - Baltimore, MD
Navitas Business Consulting —Baltimore, MD
- Full-time
- Computer Science
- Office
- Master's degree
- Opportunities for advancement
9d
Account Manager - Baltimore, MD
UNFI —Baltimore, MD
- $63,800 - $121,300 a year
- Full-time
- Mid-level
- Residential
- Bachelor's degree
- Mileage reimbursement
- Health savings account
Quick Apply
1d

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service desk manager jobs near baltimore md

Sales Account Manager (1057)

Fire Safety and Protection -
Beltsville, MD

Quick Apply

Job Details

Full-time
$72,600 - $104,300 a year

Benefits

Paid jury duty
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Opportunities for advancement
Bereavement leave

Qualifications

Customer communication

Full Job Description

Salary Range: $72600.00 To $104300.00 / year

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose-qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork-making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.
Learn more here.
Apply today and become part of a company where your skills and dedication are valued.

Job Description:
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals. The Sales Account Manager acts as the primary point of contact for clients, coordinating with internal teams to deliver quality service and compliance-driven solutions.

Key Responsibilities

Account Management & Business Development

Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs.
Develop and execute account plans to grow the business with key clients.
Identify new business opportunities through proactive engagement with existing, new, and dormant accounts.
Drive inspection renewals, service agreements, and system upgrade opportunities.
Serve as the main liaison between the client and internal teams to ensure clear communication and responsive service.
Consistently meet or exceed sales targets and performance metrics.
Provide product demonstrations and technical guidance on life safety and security systems such as fire alarms, video surveillance, access control, and intrusion detection.
Coordinate with installation, service, and design teams to ensure projects are completed to customer satisfaction and on time, within budget, and adhering to customer and regulatory requirements.

Administrative & Reporting:

Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement with prospective clients.
Track and report daily metrics.
Communicate with the team on customer and project changes during daily huddles.
Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
Stay informed about the latest products, technologies, and regulations related to fire and life safety products.
All other related duties assigned by your manager.

Qualifications:

Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
2+ years of experience in sales, account management, or customer service within the life safety, fire protection, or security industry preferred.
Demonstrated success in meeting or exceeding sales targets.
Excellent communication, negotiation, problem solving, and presentation skills.
Proficiency with CRM tools and Microsoft Office Suite.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to travel.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

Company paid benefits:

Life/AD&D
Long Term Disability
Employee Assistance Program
Paid Time Off (PTO)
7 Paid Holidays, and 1 floating holiday (employee choice)
Paid jury duty and bereavement leave

Voluntary Health Benefits:

Medical, Dental, Vision
Voluntary Life/AD&D
Voluntary Short-Term Disability
Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
Legal Services
HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

401k Retirement Plan (Traditional & Roth)

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Quick Apply

Refine Your Search

service desk manager jobs in baltimore md

Sales Account Manager (1057)

Sales Account Executive

Jr. Systems Administrator

Tier 2 Help Desk - Onsite

Help Desk Technician

IT Support Technician

Application Support Specialist

Sr. Program Manager

Senior Infrastructure Engineer

Technical Support Analyst II

Service Desk Team Leader

IT Project Coordinator

Product Analyst

IT Operating Unit Director (IT@JH Client Technology Solutions)

IT Manager

Service Desk Specialist

IT - IT OPERATIONS MANAGER

Desktop Support Technician

26-2269: Project Manager - Baltimore, MD

Account Manager - Baltimore, MD

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