The Museum and Guest Relations Coordinator plays a valuable role in providing exemplary customer service to all guests, which will include responding to requests for information, answering questions, and informing guests of museum policies. This position is also responsible for assisting with museum programs and events and maintaining the museum’s telecommunications and filing systems. This position requires exemplary customer service skills, strong communication and organization skills, attention to detail while managing multiple tasks, and basic computer skills.
The Museum and Guest Relations Coordinator performs a variety of administrative functions to assist in the efficient operation of the Museum. Throughout the year, the position assists with art-handling duties, unpacking of delicate works of art, and other collections-related duties as assigned by the Registrar, creates social media content, interacts with Museum guests, assists with events and event details, including solely managing certain events, and handles certain administrative projects assigned by the Senior Executive Director, such as the creation of report documents. The Zillman Art Museum (ZAM) is a fast-paced, customer service-oriented cultural venue. ZAM is located in downtown Bangor and is open to the public. Typical hiring range for this position is $35,000 to $38,500 commensurate with qualifications and experience.
Please review the Museum and Guest Relations Coordinator job description for more information.
About the University:
The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu .
The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options.
Qualifications:
Required:
- Typically has the education associated with a bachelor’s degree in a related field and up to one year of experience working in a museum and/or historical society setting or an equivalent combination of education and experience.
- Demonstrated customer service principles and experience providing exemplary customer service.
- Knowledge of basic computer skills; proven organizational skills, attention to detail along with experience managing multiple tasks.
- Demonstrated oral and written communications skills necessary to communicate with the staff, public, and all levels of the campus community.
- Familiarity with modern and contemporary art.
- Experience working with people of all ages.
- Excellent verbal and written communication skills.
- Demonstrated experience managing multiple unrelated projects simultaneously.
- Ability to lift 30 pounds.
Preferred:
- Experience setting up, maintaining, and optimizing websites and company pages within social media platforms to increase visibility of social content.
- Event management experience.
Familiarity with copyright/intellectual property laws.
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Other Information:
To be considered for this position you will need to “Apply” and upload the documentation listed below:
1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae
Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references.
Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.
For full consideration, materials must be submitted by 4:30 p.m. EST on July 31, 2026.
The successful applicant is subject to appropriate background screening.
The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/ .
Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report . If you wish to have a paper copy of the ASR or you need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact: UMaine Police Department, 81 Rangeley Rd., The University of Maine, Orono, ME 04469-5794, or call 207.581.4053.
