The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Mercy Hospital
Department: McAuley Residence - North
Position is located: McAuley Residence North
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: Variable
Exempt: No
Summary:
Counselor/Recovery Coach must have the ability and desire to work with women and children in a comprehensive transitional housing program and providing recovery-based services to all residents throughout the workday. The incumbent ensures optimal resident referrals and ensures that an appropriate application process and orientation prepare women for a residential experience that promotes building on their strengths and motivating them toward self-sufficiency. The incumbent guides the residents in establishing and carrying out their individual goal setting plans with appropriate accountability and tracking of outcomes. The incumbent ensures basic financial literacy and budgeting, and links residents to agencies or providers to access necessary resources related to all types of healthcare, education, vocational counseling, employment, volunteering, financial management, legal advice, housing, healthy lifestyle, and parenting/childcare needs. Counselor/Recovery Coach assists the Program Manager in ensuring the residents understand and adhere to program procedures and policies, recognizes when infractions have occurred and assists in appropriate corrective actions. The Counselor/Recovery Coach facilitates resident group meetings on a weekly basis, to include wellness and recovery, substance use education, 12 Step process, processing shame/guilt, and relapse prevention. All while striving for a positive, supportive environment to help empower women as they learn life skills. The Counselor/Recovery Coach provides broader programmatic support by assisting co-workers with projects or events that support program goals as needed and appropriate. The incumbent effectively interacts with residents, resident children, family members, therapists, McAuley Residence and staff, agency providers, volunteers, mentors and donors. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential resident and/or proprietary information and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security evens, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all resident safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.
Responsibilities:
- Demonstrates ability to interpret and convey the Mission and Values of Mercy Health System of Maine and McAuley Residence to different audiences.
- Understands and upholds the values of Mercy Health System of Maine and Catholic Health East. ·Represents McAuley Residence as a program founded and sponsored by the Sisters of Mercy.
- Performs the substance use counseling/recovery component of the residential transitional housing program for women and children.
- Relates professionally with staff, residents, community providers, volunteers, donors, and the public.
- Has responsibility to teach the residents skills in relapse prevention, trauma and recovery, co-dependency, self-advocacy, household management, maternal and child health, and relationship building.
- Acts as a positive role model for residents.
- Assists the women in goal-setting processes through individual weekly meetings and documents progress with written and other reports.
- Plans and facilitates weekly resident general meetings.
- Assists in handling crisis situations.
- Assists the Program Director, Executive Director, and Mission Division Team.
- Advises according to recovery standards and best practice.
- Participates actively in area recovery network.
- Represents the organization to the community.
- Represents a housing program with access to supported services for women in recovery from domestic violence and substance abuse.
- Pursues professional development. Attends mandatory training sessions. Maintains appropriate CADC or LADC license. Renews on a timely basis with no lapse in licensure.
- Performs additional duties as required or assigned.
Other Information :
- Associate’s degree preferred in any of the following fields: counseling, childhood development, educational psychology, social and behavioral sciences, social work, education and human development, mental health and human services, nursing, rehabilitation services, or psychology.
- Licensed Alcohol and Drug Counselor (LADC) license required.
- Minimum two (2) years in the recovery field with prior experience and demonstrated skills in the areas of addiction detection and management, crisis intervention, peer counseling, individual advocacy, group facilitation, and conflict resolution.
- Must demonstrate strong planning, documentation and record keeping skills. Position requires professionalism, confidentiality, excellent oral and written communication, and interpersonal skills.
- The position works with a changing, diverse population of women in a community living setting. The position requires a knowledge of and sensitivity to the issues of addiction, incarceration, domestic violence, homelessness, divorce, depression, mental illness, trauma, and single parenting.
- The position requires the ability to recognize signs of stress and fragile condition or relapse in residents, and to respond appropriately with interventions and support.
- The position requires the ability to recognize and maintain appropriate boundaries with residents and also to create and sustain positive working relationships with residents, resident children, family members, therapists, McAuley Residence and Mercy staff, agency providers, volunteers, mentors, and donors.
- Incumbent must possess the ability to foster self-reliance and independence in women. Incumbent must be flexible, dependable, adaptable, resourceful, and demonstrate a commitment to empower residents. Must have the judgment and initiative to operate independently and autonomously in daily job requirements.
Competencies and Skills
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Word processing, spreadsheets, data entry, database experience and other computer related skills.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
- Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
- Public Speaking
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
- Zoom
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Credentials
- Required Licensed Alcohol/Drug Cert
Education
- Required High School Diploma/General Educational Development (GED)Associates Degree Preferred.
Required Experience
- 2 year/years of Clinical Experience
- 2 year/years of Relevant Work Experience
Working Conditions
- Prolonged periods of sitting.
- Prolonged periods of standing.
- Potential exposure to abusive and/or aggressive people.
- Potential exposure to diseases or infections.
- Work beyond the regularly scheduled hours.
Lifting, moving and loading 20 to 30 pounds.
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Northern Light Mercy Hospital is a nonprofit acute care hospital in Portland, Maine, and a sponsored ministry of the Sisters of Mercy of the Americas . Our work is grounded in compassion, dignity, and service, with a commitment to caring for every member of our community, especially those most in need. At Mercy, people come to work knowing their role matters. Whether at the bedside, in support services, administration, or clinical care, every team member contributes to a culture built on respect, collaboration, and purpose.
We provide a broad range of medical and surgical services, along with multiple primary and specialty care offerings and community-based programs that extend our impact beyond the hospital walls. As a member of Northern Light Health, an integrated statewide health delivery system, employees benefit from the stability, resource, and career pathways of a larger organization while working in a hospital that feels personal and connected. Team members have opportunities to grow professionally, explore new roles, and build long-term careers in an environment focused on quality, innovation, and the well-being of our workforce.
Mercy Hospital is located in Portland, Maine’s largest and most vibrant city, offering an exceptional quality of life that attracts people from across the country. Portland is nationally recognized for its food scene, arts and culture, vibrant neighborhoods, and strong sense of community. Within minutes of the city, you can reach beaches, islands, lakes, and mountain trails, with easy access to hiking, skiing, boating, and cycling. The region also offers excellent schools, family-friendly neighborhoods, and easy travel connections through Portland International Jetport and nearby rail service to Boston. Southern Maine blends career opportunity with a lifestyle centered on balance, outdoor recreation, and coastal living, making it an ideal place to live and build a career.
Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: [email protected]
Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery
