Top 17 Customer care coordinator Jobs in Barnstable, Ma

Team Lead Prescriber Administrative Assistant
Northeast Health Services —Hyannis, MA
- $25 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Care Coordinator
TruGreen Limited Partnership —South Dennis, MA
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Professional Physical Therapy —Yarmouth, MA
- $35,360 - $43,680 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
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Patient Service Coordinator Call Center - Martha's Vineyard Hospital
Martha's Vineyard Hospital, Inc. —Oak Bluffs, MA
- $21.32 - $44.22 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy
- Opportunities for advancement
Quick Apply
Patient Service Coordinator
Martha's Vineyard Hospital, Inc. —Oak Bluffs, MA
- $21.32 - $44.22 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy
- Opportunities for advancement
Quick Apply
Patient Access Representative
Harbor Health Services, Inc. —South Dennis, MA
- $19.22 - $28.83 an hour
- Part-time
- Spanish
- Dental office
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Patient Access Representative
Southcoast Health System, Inc. —Wareham, MA
- $17.86 - $28.76 an hour
- Part-time
- Surgery
- Computer literacy
- High school diploma or GED
- 403(b) matching
- Tuition reimbursement
1d
INTERIM ADMISSION COORDINATOR
Windsor Skilled Nursing And Rehabilitation Center —South Yarmouth, MA
- Skilled nursing facility
- Mid-level
Quick Apply
2d
Surgical Coordinator, Plastic Surgery (Per Diem) (Masphee)
Cape Cod Healthcare —Mashpee, MA
- $22.79 - $26.74 an hour
- Rotating weekends
- Surgery
- HIPAA
- English
Patient Check-In Representative
Optum —Bourne, MA
- $16.15 - $28.80 an hour
- Full-time
- Hospitality
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Practice Assistant ll OBGYN Sandwich
Beth Israel Lahey Health —Sandwich, MA
- $21.00 - $28.26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Primary Care
2d
Practice Assistant Sandwich Internal Medicine
Beth Israel Lahey Health —Sandwich, MA
- $20.00 - $26.92 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Admissions Coordinator (3p-11p/40hrs)
Gosnold —Pocasset, MA
- $20 an hour
- Full-time
- Addiction Medicine
- Computer literacy
- Residential
- 403(b) matching
- Paid holidays
Quick Apply
18h
Patient Service Coordinator-Martha's Vineyard Hospital
Martha's Vineyard Hospital, Inc. —Oak Bluffs, MA
- $21.32 - $44.22 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy
- Opportunities for advancement
Quick Apply
8d

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Team Lead Prescriber Administrative Assistant

Northeast Health Services -
Hyannis, MA

Quick Apply

Job Details

Full-time
$25 - $27 an hour

Benefits

Partner benefits
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Healthcare onboarding training
Employee onboarding
Patient question and concern management
Google Drive
Overseeing health insurance pre-certification
Team supervision
Phone communication
Coaching
Client inquiry handling
HIPAA
Filing
Client file management
Answering guest questions
Assisting medical staff
Mid-level
High school diploma or GED
Team development
Overseeing care coordination
Internal employee customer service
Mentoring
Health information regulatory compliance
Safe environment creation
Telehealth platforms
Organizational skills
Leading team collaboration initiatives
Computer skills
New hire orientation
Telephone systems
Multi-line phone systems
Clinical confidentiality policies

Full Job Description

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Team Lead Prescriber Administrative Assistant, you'll be an essential part of our clinical support team.

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Team Lead Prescriber Administrative Assistants play a crucial role in coaching and guiding new employees, ensuring they seamlessly integrate into our systems and workflows while upholding the highest standards of quality and professionalism outlined in our company policy and procedures.

Northeast Health Services team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

Key Responsibilities:

Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
Guide client through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators
Own and manage medication logbook and download prescription monitoring report each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Must maintain a professional dress code at all times.
Help coordinator coverage when short staffed.
Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices.
Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures.
Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.
Other duties as assigned.

Qualifications:

High school diploma or equivalent
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
Patient and empathetic attitude as well as adaptable and flexible
Strong time management skills, detail oriented and organizational skills
Computer skills, familiarity with Google Drive
Phone skills, including familiarity with complex or multi-line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Creating a safe, productive work environment that is client focused.
Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
Ability to complete other office tasks as needed.
Customer service skills

Explore the Advantages of Joining Our Team:

Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Quick Apply

Refine Your Search

customer care coordinator jobs in barnstable, ma

Team Lead Prescriber Administrative Assistant

Customer Care Coordinator

Patient Care Coordinator

Patient Service Coordinator Call Center - Martha's Vineyard Hospital

Patient Service Coordinator

Patient Access Representative

Patient Access Representative

INTERIM ADMISSION COORDINATOR

Surgical Coordinator, Plastic Surgery (Per Diem) (Masphee)

Patient Check-In Representative

Practice Assistant ll OBGYN Sandwich

Practice Assistant Sandwich Internal Medicine

Admissions Coordinator (3p-11p/40hrs)

Patient Service Coordinator-Martha's Vineyard Hospital

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