Top 5 Training facilitator Jobs in Barnstable Town, Ma

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Lead Patient Access Rep
Cape Cod Healthcare —Hyannis, MA
- $20.51 - $33.69 an hour
- Full-time
- High school
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Training Facilitator

Mutual Bancorp
Hyannis, MA

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Job Details

Qualifications

Student supervision
Employee onboarding
Student progress monitoring
Financial sales
Classroom active supervision
Bachelor's degree in communications
Bachelor's degree in finance
Coaching
E-learning (training delivery method)
Presentations for conferences or internal meetings
Interactive learning teaching method
Bachelor's degree in business
Mid-level
Windows
Incident Escalation
Small group instruction
Technology security practices
Bachelor's degree in English
Professional development support
User support
Needs-based selling
Instructor-led training (training delivery method)
Data entry
SharePoint
E-learning platforms
Communications
Bachelor's degree in education
Online instruction
New hire orientation
Document viewing software

Full Job Description

Salary Grade: 14

SUMMARY:

The Facilitator I role is instrumental in supporting Mutual Bancorp and our family of banks’ culture of continuous learning and employee development within retail banking. Under the guidance of the Training Supervisor, they are responsible for facilitating in-person and live-remote training to create pathways for employee success, including guiding colleagues to achieve instructional and performance objectives and goals, facilitating and debriefing learning activities, and monitoring the in-class progress of learners.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

The following tasks are performed under guidance and coaching of the Training Supervisor or a mentor:

Facilitate Instructor Lead Training (ILT) for various levels of the employee journey such as new employee orientation and retail banker training.

Communicate with an appropriate volume and pace.

Demonstrate basic confidence in presentation.

Communicate objectives and directions clearly from provided guides.

Check for understanding using basic questioning.

Interact with learners in a professional and respectful manner.

Identify learner concerns through listening and responding appropriately

Provide general, supportive feedback to learners.

Maintain a positive learning environment.

Present with a positive tone.

Adhere to a facilitator guide – including timing, content, examples, activities, and debriefs.

Identify low partition and encourage involvement.

Demonstrate foundational knowledge of course content.

Address basic disruptions and maintain general classroom timing and flow.

Conduct activities adhering to facilitator guides and prepared materials.

Provide clarification when learners require support.

Lead debriefs using provided questions and structure.

Encourage learners to share reflections.

Lead group discussions and activities as outlined in facilitator guide.

Redirect learners when they become off task.

Use standard classroom technology and systems. Leverage and promote available technologies to advance employee learning and development bank-wide.

Assist with administration of Learning Management System and provide support to Bank users as needed.

Contribute to projects and initiatives in support of department and Bank goals.

Escalate technical issues when they arise.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

Bachelor’s degree in a related field (Business, Finance, Training, English, Communications, Instructional Design, or Education), or equivalent experience required.

KNOWLEDGE, SKILLS & ABILITIES:

Minimum of two years of retail banking experience (e.g., sales, customer service, consumer lending, banking systems), or equivalent experience in a financial services or training environment.
Ability to support training delivery with coaching and supervision.
Ability to deliver structured training content, including:
- Presenting prepared materials clearly and confidently using effective verbal and non-verbal communication.
- Demonstrating basic time management and adherence to session agendas.
Ability to support classroom management, including maintaining a positive learning environment, encouraging participation, and following established schedules and guidelines.
Ability to facilitate basic learning activities by following facilitator guides, communicating objectives, supporting learners, and summarizing key takeaways.
Basic familiarity with classroom technology (e.g., multiple monitors, presentation remotes/clickers) to support training delivery.
Basic knowledge of banking systems (e.g., navigation, data entry, interpretation) preferred.
Proficiency in Microsoft Office applications and Adobe Acrobat preferred.
Ability to effectively use Windows-based systems.
Familiarity with SharePoint preferred.

COMPETENCIES:

Customer Service / Customer Focus
Sales (preferably needs based selling in a banking or financial services environment)
Classroom / Small Group Facilitation
Coaching
Written and Verbal Communication (clear, concise, and engaging)
Cyber Security Awareness to Protect the Digital Environment, the Bank, and Customers
Problem Solving
Dealing with Ambiguity
Time Management
Demonstrate Courage
Drive for Results
Interpersonal Savvy
Integrity and Trust
Self-Development / Active Learner
Creativity
Technology Savvy

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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training facilitator jobs in barnstable town, ma

Training Facilitator

Instructional Designer III

Lead Patient Access Rep

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