Top 297 Center manager Jobs in Barrington, Il

Service BDC manager
Elmhurst Ford —Bensenville, IL
- $60,000 - $85,000 a year
- Full-time
- Dealership
- Business development
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Hotel Sales Manager
Q Center —Saint Charles, IL
- Weekends as needed
- Word processing
- Windows
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
Certified Dietary Manager
Crystal Pines Rehabilitation and Health Care Center —Crystal Lake, IL
- $68,000 - $72,000 a year
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Health insurance
Preventative Maintenance Technician - Elgin, IL - Multi State Service Area-$1,500 SIGNING BONUS
Garmat USA —Elgin, IL
- $21 an hour
- Full-time
- Background check
- Clean driving record
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Store Manager
GNC Holdings LLC —Round Lake Beach, IL
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Merchandising
- Store discount
- Paid parental leave
Quick Apply
Automotive BDC Manager
Automotive Ford Dealer —Oakbrook Terrace, IL
- $60,000 - $120,000 a year
- Urgently hiring
- Spanish
- Management
- Dealership
- Health insurance
- Dental insurance
Quick Apply
1d
Registered Nurse, Health Center Manager
Premise Health —Northbrook, IL
- $92,000 - $115,000 a year
- Full-time
- Nursing
- RN License
- BLS Certification
- Wellness program
- Paid holidays
14d
Talent Management Specialist
Encore Global —Schiller Park, IL
- $56,092 - $72,920 a year
- Weekends as needed
- Oracle
- Office
- 3 years
14d
General Manager
ARS-Rescue Rooter —Itasca, IL
- Full-time
- Computer literacy
- Data analysis skills
- Residential
- Health savings account
- Paid holidays
Early Childhood Dance Instructor/Dance Adminstrator
Chicago Ballet Center —Chicago, IL
- $20 - $35 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- Office
- Employee discount
- Professional development assistance
Quick Apply
Manager
K1 Speed, Inc —Addison, IL
- From $62,000 a year
- Full-time
- 5 years
- Restaurant management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Safety Compliance Specialist - UniFirst First Aid + Safety
UniFirst —Illinois
- From $55,000 a year
- Urgently hiring
- 18 years or older
- Clean driving record
- High school
- Profit sharing
- Health insurance
6d
Coating Technician (1st shift 8a-4:30p)
Oerlikon —Elgin, IL
- $21 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Health savings account
- Paid holidays
6d
Call Center Manager
Abbott Laboratories Employees Credit Union —Gurnee, IL
- $63,445.33 - $105,738.89 a year
- Full-time
- Sales
- Mid-level
- Office
Quick Apply
Student Advocate Manager
North Cook Intermediate Service Center & Regional Office of Education —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Center Operations Manager 2
Octapharma —Northlake, IL
- $34.12 - $56.86 an hour
- Extended hours
- Inventory management
- Computer literacy
- Mid-level
- Wellness program
- Health savings account
Home Care Administrator/ Director of Operations.
Avanti Medical Management, LLC —Wheeling, IL
- $25 - $75 an hour
- Full-time
- Background check
- Office
- 3 years
- Continuing education credits
- Mileage reimbursement
Quick Apply
Operations Manager - Clinic Setting
Action Behavior Centers —Barrington, IL
- $65,000 - $85,000 a year
- Master's degree
- High school diploma or GED
- Clinic
- Paid holidays
- Health insurance
Quick Apply
(USA) Vision Center Manager NL 1
Walmart —Rolling Meadows, IL
- $27 - $37 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Data Center Technician Manager
Microsoft —Hoffman Estates, IL
- $75,400 - $185,300 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
5d

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Service BDC manager

Elmhurst Ford
Bensenville, IL

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Performance reviews
Business development management
Customer records maintenance
Customer relationship building
Customer retention strategy
Managing teams in a customer support role
Phone communication
Team leadership
Conversion rates analysis
Coaching
Service scheduling
Process improvement
Auto service management
Improving operational efficiency
ROI
Team development
Business development
Policy & process development
Sales conversion rate (success metric)
Records management
Increasing revenue
Initial Contact (sales skills)
Call monitoring
Recruiting
Prospecting
Management reporting
CRM system proficiency
Capacity planning
Business operations
Sales leadership

Full Job Description

Service BDC Manager
Elmhurst Ford – Service Department
Bensenville, Illinois

Position Overview
Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development Center (BDC) Manager to lead and develop our Service BDC operation.

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers receive a professional and consistent experience from initial contact through their service visit.

This is a hands-on leadership position. The ideal candidate understands dealership fixed operations, is highly comfortable with outbound customer contact, can manage a team through measurable KPIs, and understands that a successful BDC should produce a clear and measurable return on investment for the dealership.

Primary Responsibilities
BDC Leadership & Development

Recruit, train, coach, and manage Service BDC representatives.
Establish daily, weekly, and monthly performance expectations.
Conduct regular call reviews and provide individual coaching.
Create a positive, competitive, and accountable team environment.
Develop effective phone, text, and email processes and scripts.
Ensure representatives are consistently following up with customers and documenting activity.
Hold the department accountable for both activity and results—not simply call volume.

Appointment Generation & Customer Retention

Drive inbound and outbound service appointment scheduling.
Manage follow-up campaigns for:
Declined services
Overdue maintenance
Lost and inactive customers
First-service customers
Recall opportunities
Previously canceled or missed appointments
Customers who have not returned within expected service intervals
Outside customer and fleet prospect lists
Develop strategies to reactivate customers who have not serviced with Elmhurst Ford recently.
Increase appointment volume while maintaining appointment quality and show rates.
Support customer retention initiatives designed to increase long-term service loyalty.

BDC Performance & ROI
The Service BDC Manager will be expected to manage the department based on measurable results. Key performance indicators may include:

Appointments scheduled
Appointments shown
Appointment show rate
Repair orders generated
Customer-pay repair orders
Declined-service recovery
Customer retention/reactivation
Outbound contact and conversion rates
Revenue and gross profit generated from BDC activity
Cost per appointment
Cost per repair order
Overall BDC return on investment

The Manager will be responsible for regularly reporting BDC performance to Fixed Operations leadership and identifying opportunities to improve productivity, conversion, and profitability.

Xtime & CRM Management

Utilize Xtime and other dealership systems to manage service opportunities and customer communication.
Maintain accurate customer records, appointment information, and follow-up activity.
Create and manage outbound campaigns based on dealership objectives.
Monitor appointment capacity and work closely with Service Management to maximize shop utilization.
Ensure campaigns are targeted appropriately based on available technician capacity and dealership needs.
Track campaign performance from initial contact through completed repair order whenever possible.

Partnership With Service Operations
The Service BDC Manager will work closely with the Fixed Operations Director, Service Managers, Service Advisors, Parts Department, and other dealership leadership.

Responsibilities include:

Understanding daily and future shop capacity.
Helping fill open appointment capacity strategically.
Communicating appointment trends and potential capacity issues.
Supporting Service Advisors with customer follow-up when appropriate.
Identifying recurring customer concerns or breakdowns in dealership processes.
Coordinating campaigns around seasonal maintenance, recalls, declined work, and dealership promotions.
Ensuring the BDC supports the Service Department rather than simply generating appointment volume without consideration for operational capacity.

Customer Experience Expectations
Every interaction with an Elmhurst Ford customer should be professional, helpful, and focused on building a long-term relationship.

The Service BDC Manager will ensure that representatives:

Communicate clearly and professionally.
Accurately set customer expectations.
Avoid misleading customers simply to secure an appointment.
Properly document customer concerns.
Follow through on commitments.
Handle difficult customer situations professionally.
Escalate concerns appropriately when management assistance is required.

Qualifications
Preferred qualifications include:

Previous automotive dealership BDC management experience.
Service BDC or dealership fixed operations experience strongly preferred.
Experience with Xtime or comparable dealership scheduling/CRM platforms.
Strong understanding of dealership service operations.
Proven ability to manage and develop employees.
Strong telephone, written, and interpersonal communication skills.
Ability to analyze reports and use data to improve performance.
Strong organizational and follow-up skills.
Comfortable establishing and enforcing performance standards.
Ability to work effectively with Service Advisors, technicians, Parts, management, and other dealership departments.
Strong customer-service and problem-solving abilities.

What Success Looks Like
A successful Service BDC Manager at Elmhurst Ford will build a department that does more than answer phones and schedule appointments.

The BDC should become a measurable revenue-generation and customer-retention operation that:

Keeps Elmhurst Ford customers returning for service.
Recaptures previously declined work.
Reactivates lost customers.
Creates additional service opportunities.
Improves shop utilization.
Supports Service Advisor productivity.
Produces measurable incremental gross profit.
Provides leadership with clear reporting demonstrating the BDC's return on investment.

Leadership Expectations
We are looking for a manager who takes ownership of the department and its results. The right candidate will be proactive, organized, competitive, professional, and comfortable being held accountable to measurable performance standards.

The Service BDC Manager should continually look for opportunities to improve processes, develop employees, increase customer retention, and generate additional service business for Elmhurst Ford.

Position: Service BDC Manager
Department: Fixed Operations / Service
Reports To: Fixed Operations Director
Location: Elmhurst Ford – Bensenville, Illinois
Employment Type: Full-Time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

center manager jobs in barrington, il

Service BDC manager

Senior Hotel Sales Manager

Certified Dietary Manager

Preventative Maintenance Technician - Elgin, IL - Multi State Service Area-$1,500 SIGNING BONUS

Store Manager

Automotive BDC Manager

Registered Nurse, Health Center Manager

Talent Management Specialist

General Manager

Early Childhood Dance Instructor/Dance Adminstrator

Manager

Safety Compliance Specialist - UniFirst First Aid + Safety

Coating Technician (1st shift 8a-4:30p)

Call Center Manager

Student Advocate Manager

Center Operations Manager 2

Home Care Administrator/ Director of Operations.

Operations Manager - Clinic Setting

(USA) Vision Center Manager NL 1

Data Center Technician Manager

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