About Us
East Side Pet Ranch is East Austin's all-inclusive pet care destination, offering daycare, boarding, grooming, future training, and veterinary support services (through our partner). We are committed to providing exceptional care while creating a positive experience for both pets and their families. Our team takes pride in providing safe, compassionate care and building lasting relationships with every client who walks through our doors.
Position Overview
Join our team as a Front Desk Receptionist and become an essential part of creating outstanding experiences for our clients and their pets. This fast-paced position is ideal for organized, dependable individuals who enjoy helping people, multitasking, and working alongside a team that is passionate about animal care.
As the first point of contact for many clients, you will help ensure every guest receives friendly, professional service while supporting the daily operations of our daycare, boarding, and grooming departments.
Training & Cross-Training
At East Side Pet Ranch, we believe the best client service comes from truly understanding every aspect of our operation. Because of this, all Front Desk Receptionist begin their employment by training as Kennel Technicians during their first 30 days. This hands-on training provides a strong understanding of our daily operations, pet care standards, safety procedures, and the experience our guests receive behind the scenes.
While this position's primary role is Front Desk Reception, every member of our team is cross-trained to support multiple departments. Depending on business needs and staffing, Front Desk employees may be scheduled for approximately 1-2 kennel technician shifts per week (typically no more than 1-2 shifts during a standard 5-day work week). These shifts help maintain familiarity with our pet care procedures while allowing us to provide exceptional support across the facility when needed.
Our goal is to build a team where everyone understands the full client and pet experience, communicates effectively across departments, and works together to provide the highest level of care possible.
Responsibilities
- Welcome clients and pets with professionalism and enthusiasm.
- Answer phones, emails, text messages, and online inquiries.
- Schedule daycare, boarding, grooming, and evaluation appointments.
- Review vaccine records and maintain accurate client and pet information.
- Process payments and manage client accounts.
- Assist clients with questions regarding services, policies, and recommendations.
- Coordinate with kennel and grooming staff to ensure smooth daily operations.
- Monitor reservations, occupancy, and daily schedules.
- Maintain a clean, organized, and welcoming lobby environment.
- Assist with administrative tasks and special projects as needed.
- Complete kennel technician training during the first 30 days of employment.
- Provide kennel technician coverage as needed, including assisting with pet care, feeding, cleaning, medication administration, and daily facility operations.
- Deliver exceptional customer service while helping build lasting relationships with clients and their pets.
Qualifications
- Previous kennel and customer service experience is required.
- Experience in veterinary medicine, grooming, daycare, boarding, or other pet care environments is strongly preferred.
- Comfortable working in both client-facing and hands-on animal care environments.
- Strong communication and interpersonal skills.
- Excellent organization and multitasking abilities.
- Comfortable learning and navigating computer software systems.
- Ability to remain calm, organized, and professional in a fast-paced environment.
- Willingness to cross-train and assist multiple departments as business needs require.
- Reliable attendance and dependable transportation.
- Weekend and holiday availability is required.
What We're Looking For
We're looking for someone who is friendly, dependable, detail-oriented, and passionate about providing exceptional service. Successful candidates are team players who enjoy helping people, solving problems, and ensuring pets and their families have an outstanding experience from check-in to check-out.
The ideal candidate is equally comfortable assisting clients at the front desk and stepping into the kennel when needed. They understand that every role contributes to the overall guest experience and are excited to learn every aspect of our operation.
Benefits
- Employee discounts on daycare, boarding, and grooming services
- Opportunities for professional growth and advancement
- Supportive, team-oriented workplace culture
- Cross-training opportunities to expand your knowledge and skills
- A fast-paced environment where no two days are the same
- The opportunity to make a meaningful impact in the lives of pets and their families
If you love animals, enjoy helping people, thrive in a busy environment, and want to be part of a collaborative team dedicated to exceptional pet care, we'd love to have you join our pack!
Pay: $12.00 - $16.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- Kennel: 1 year (Preferred)
- Kennel Receptionist: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Austin, TX 78724 (Required)
Work Location: In person
