Director of Operations – Multi-Site Operations & Safety at Next Generation, Inc.
Next Generation, Inc. is seeking a Director of Operations to provide hands-on operational leadership across our terminal locations. This position will be responsible for improving safety performance, creating consistency between locations, maintaining employee accountability, and turning company goals into measurable operational results.
This is an office and field-based leadership position. The Director of Operations will work directly with terminal employees and managers, customers, suppliers, and company leadership. The right candidate does not need to come from one specific industry, but must have a strong management background, sound judgment, and the ability to lead people while maintaining high standards.
Key Responsibilities
Safety & Compliance
- Ensure safety policies, procedures, and regulatory requirements are consistently followed across all Next Generation terminal locations.
- Perform regular in-person safety audits at company terminals.
- Identify safety deficiencies and ensure corrective actions are completed.
- Review existing safety practices and recommend improvements.
- Assist with customer, insurance, and regulatory safety audits.
- Promote a culture in which employees and managers understand that safety is an operational responsibility, not simply a compliance requirement.
- Ensure safety expectations are applied consistently at every location.
Operational Leadership
- Translate company goals and objectives into clear, actionable operational plans.
- Establish priorities and follow through to ensure initiatives are implemented at the terminal level.
- Ensure company policies, procedures, and operational standards are applied uniformly across locations.
- Identify operational problems and work with employees and managers to develop practical solutions.
- Assist with warehouse and office operations when necessary.
- Coordinate operational needs between company leadership and individual terminal locations.
Employee Accountability & Performance
- Establish clear expectations for managers and employees.
- Maintain employee accountability for safety, performance, attendance, procedures, and company standards.
- Follow up on commitments and ensure assigned responsibilities are completed.
- Coach managers and employees when performance does not meet expectations.
- Develop and monitor Key Performance Indicators (KPIs) for terminal and operational performance.
- Use operational data and observations to identify areas requiring improvement.
Procedures & Continuous Improvement
- Review, develop, and maintain company Standard Operating Procedures (SOPs).
- Work with terminal employees to ensure procedures are practical, understood, and consistently followed.
- Identify opportunities to improve efficiency, safety, communication, and customer service.
- Help standardize best practices across all company locations.
Customers & Suppliers
- Ensure customer goals, expectations, and service requirements are consistently met.
- Build strong working relationships with customers and understand their operational needs.
- Work directly with customers to identify growth opportunities and additional services Next Generation can provide.
- Assist in resolving operational or service issues.
- Schedule and coordinate suppliers and outside service providers as needed.
Inventory & Auditing
- Assist with physical inventory audits and inventory-control procedures.
- Help investigate inventory discrepancies and improve processes that affect inventory accuracy.
- Ensure appropriate operational documentation and records are maintained.
What We're Looking For
We are open to candidates from a variety of industries. Strong management and leadership ability is more important than having experience in one specific industry.
The successful candidate should have:
- Demonstrated experience managing employees, operations, and/or multiple areas of responsibility.
- A strong commitment to workplace safety.
- The ability to hold employees and managers accountable while maintaining productive working relationships.
- Strong organizational and follow-through skills.
- The ability to identify a problem, develop a solution, and ensure the solution is implemented.
- Good judgment and the ability to make decisions independently.
- Strong written and verbal communication skills.
- The ability to work effectively with customers, employees, suppliers, and senior leadership.
- Comfort working in both office and industrial/warehouse environments.
- Willingness to travel to company terminal locations as required.
- Ability to manage multiple priorities without losing focus on safety or customer service.
The Ideal Candidate
The ideal candidate is a visible, hands-on leader who is comfortable spending time in the field, asking questions, inspecting operations, and following up when something needs to be corrected.
We are looking for someone who:
- Sets clear expectations.
- Follows through.
- Holds people accountable.
- Treats safety as a top priority.
- Creates consistency between locations.
- Communicates clearly and professionally.
- Is willing to address problems instead of allowing them to continue.
- Can balance employee leadership, customer needs, and operational performance.
- Looks for ways to make the company safer, more efficient, and better positioned for growth.
This is an opportunity for an experienced leader to have a significant impact on the day-to-day operations and future growth of Next Generation, Inc.
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
