Top 6 help desk support Jobs in batesville ms

IT Support Specialist
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- Full-time
- Hybrid work
- Microsoft Outlook
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- 3 years
- Relocation assistance
- Health insurance
Customer Care Associate
Cotality —Oxford, MS
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays

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IT Support Specialist

Nicholas Air -
Oxford, MS

Apply Now

Job Details

Full-time

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Wireless networking
Windows
Wi-Fi protocol
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration

Full Job Description

IT SUPPORT SPECIALIST

OXFORD, MS

Minimum 5 Years of Management Experience in a Part 135 or Part 91 Operation

At NICHOLAS AIR, we believe you’re a name, not a number. We are committed to a culture of empowerment, collaboration, and long-term stability, which has allowed us to thrive regardless of economic conditions. NICHOLAS AIR is willing to invest in exceptional people who build exceptional operations, and for almost 30 years, our mission is simple – to be the best in this industry, not the biggest. When selected to join the NICHOLAS AIR team, you’ll become part of an organization that requires a commitment to continuous learning and strategic goal setting, while also embracing change and innovation. NICHOLAS AIR operates with a “people over process” philosophy, ensuring meaningful relationships and trust across both our Jet Card Membership base and the best-in-class team in the industry.

NICHOLAS AIR, a dynamic Oxford, Mississippi based private jet operator is seeking a hands-on IT Support Specialist to support its day-to-day technology needs. This role is responsible for computer hardware installation, troubleshooting, user account setup, network and WiFi support, and general IT assistance across the organization. The ideal candidate is service-oriented, technically capable, and comfortable working independently in a fast-paced environment. NICHOLAS AIR's brand presence across all digital platforms is designed to match the high quality of the company's aircraft and reputation as the most elite private jet company in the industry. This role offers an exciting opportunity to work with the latest technologies and contribute to the success of our organization. We have the newest facilities and the pleasures of working for the most enhanced brand in the industry. Becoming a part of our company requires you to meet a very stringent set of quality standards, with less than 5% of candidate applications being selected.

KEY RESPONSIBILITIES

Install, configure, and maintain desktop and laptop computers, peripherals, printers, and mobile devices
Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues (Windows and macOS environments)
Set up and manage user accounts, email, permissions, and access (Microsoft 365 / Azure AD)
Support network infrastructure including routers, switches, firewalls, and WiFi access points
Diagnose and resolve WiFi and network performance issues
Provide technical support to end users in person, via phone, and remotely
Assist with onboarding and offboarding employees from a technology standpoint
Maintain IT inventory, documentation, and standard operating procedures
Coordinate with vendors and managed service providers as needed
Support cybersecurity best practices (patching, endpoint protection, access controls)

REQUIRED QUALIFICATIONS

3+ years of experience in IT support, help desk, or systems technician roles
Strong understanding of computer hardware, operating systems, and basic networking
Experience troubleshooting Windows-based systems (macOS experience a plus)
Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals
Excellent problem-solving and communication skills
Ability to prioritize tasks and support multiple users efficiently

PREFERRED QUALIFICATIONS

Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD)
Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
PowerShell or basic scripting experience
Experience supporting remote or hybrid work environments
Exposure to VoIP systems and video conferencing equipment
Previous experience in a small to mid-sized organization or fast-growth environment

WORK ENVIRONMENT

This position is required to report daily to Oxford Mississippi; remote work is not authorized for this position.
Occasional after-hours or on-call support as needed
Ability to travel out of state
Hands-on role involving physical hardware installation and troubleshooting

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Relocation assistance
Vision insurance

Work Location: In person

Apply Now

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help desk support jobs in batesville ms

IT Support Specialist

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