Top 17 Technical support specialist Jobs in Baton Rouge La

Technical Support Specialist I
Louisiana Legislative Auditor —Baton Rouge, LA
- Full-time
- Computer science
- Computer Science
- Writing skills
Technical Support Specialist
Booth and Associates —Baton Rouge, LA
- Computer Science
- Research
- Mid-level
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5d
Technical Support Specialist
Louisiana Community and Technical Colleges System —Baton Rouge, LA
- Full-time
- Classroom
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Technical Support Specialist
inoLECT —Baton Rouge, LA
- Email
- Mid-level
Support Specialist I
ITinspired —Baton Rouge, LA
- Full-time
- Google Workspace
- Office
- Windows
- Travel reimbursement
- Paid training
IT Support Specialist - Baton Rouge
Bellwether Technology —Baton Rouge, LA
- $20 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Windows
- Mileage reimbursement
- Paid holidays
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Support Specialist II
ITinspired —Baton Rouge, LA
- Full-time
- Google Workspace
- Mid-level
- Office
- Travel reimbursement
- Paid training
Solutions Specialist I
ITinspired —Baton Rouge, LA
- Full-time
- Google Workspace
- 5 years
- Windows
Service Specialist I
ITinspired —Baton Rouge, LA
- Full-time
- Google Workspace
- Office
- High school diploma or GED
- Travel reimbursement
- Paid training
Service Specialist II
ITinspired —Baton Rouge, LA
- Full-time
- Google Workspace
- Mid-level
- Office
- Travel reimbursement
- Paid training
Operations Specialist
East Baton Rouge Parish School System —East Baton Rouge Parish, LA
- Computer literacy
- Research
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Baton Rouge, LA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
BHI QI Training Specialist
University of New Orleans —Baton Rouge, LA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Baton Rouge, LA
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
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14d

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Technical Support Specialist I
Louisiana Legislative Auditor —Baton Rouge, LA
Provides entry-level technical support for desktop hardware, software, and related systems. Communicates effectively and professionally with end users,…
Technical Support Specialist
Booth and Associates —Baton Rouge, LA
Effectively communicate technical concepts to technical and non-technical end-users. Effectively work with technical and non-technical end-users to resolve…
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5d

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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12d
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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Technical Support Specialist I

Louisiana Legislative Auditor -
Baton Rouge, LA

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Job Details

Full-time

Qualifications

Customer communication
Moving

Full Job Description

Overview:

OUR MISSION

To foster accountability and transparency in Louisiana government by providing the Legislature and others with audit services, fiscal advice, and other useful information.

Responsibilities:

Profile of Position and Skills

Provides entry-level technical support for desktop hardware, software, and related systems. Assists users with basic troubleshooting, setup, and training while developing foundational technical knowledge and customer service skills.

Supervision Received

Works under general supervision of the Help Desk Supervisor/Manager or senior staff. Requires guidance for complex issues.

Supervision Exercised

May provide limited assistance to student workers or vendors as assigned and vendors as assigned.

Job Distinctions

Entry-level position focused on learning systems, processes, and customer service expectations.

Examples of Work

- Communication
  - Communicates effectively and professionally with end users, technical staff, vendors, and management regarding technical issues, service requests, and support activities.
  - Provides basic end-user support for standard applications, including email, file storage, and office productivity tools, ensuring users understand system functionality and proper usage.
  - Responds to Help Desk tickets and communicates troubleshooting steps, system updates, and issue resolutions clearly and professionally.
  - Documents service requests, troubleshooting activities, actions taken, and resolutions accurately within the Help Desk system.
  - Coordinates with higher-level technical staff when escalating unresolved or complex issues, ensuring appropriate documentation and troubleshooting steps are provided.
  - Assists with onboarding activities by providing system orientation and basic technical guidance to new employees.
  Professional Conduct
  - Demonstrates professionalism, dependability, accountability, and a customer service-oriented approach in all support activities and user interactions.
  - Maintains confidentiality and complies with established IT security standards, operational procedures, and agency policies.
  - Promotes a collaborative and service-oriented work environment through effective teamwork and communication.
  - Exercises sound judgment in troubleshooting issues, prioritizing tasks, and escalating problems appropriately when necessary.
  - Maintains a positive attitude and willingness to learn new technologies, systems, and support processes.
  - Supports organizational goals by assisting in maintaining reliable, secure, and efficient technology services for agency staff and operations.
  Project Management & Administration
  - Installs, configures, and deploys desktop computers, laptops, printers, and standard software applications using established imaging and deployment procedures.
  - Diagnoses and resolves routine technical issues including password resets, connectivity issues, software errors, and peripheral malfunctions.
  - Assists with onboarding new employees by setting up workstations, configuring user accounts, and ensuring equipment and system access are operational.
  - Performs physical installation, relocation, replacement, and setup of technology equipment across office locations and audit sites.
  - Maintains accurate inventory records of assigned technology equipment, including asset tagging, tracking, and documenting inventory changes.
  - Performs routine system maintenance tasks such as patching, antivirus updates, software updates, and version control activities to support compliance with IT standards.
  - Monitors assigned systems and identifies recurring technical issues or trends for escalation and further analysis by higher-level staff.
  - Assists with maintaining operational efficiency by supporting technology deployments, workstation configurations, and routine maintenance activities.
  - Escalates unresolved or complex issues with appropriate troubleshooting documentation and supporting details.
  - Performs other related duties as assigned.
  KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  Knowledge
  - Basic knowledge of desktop hardware, operating systems, peripherals, and standard software applications.
  - Basic understanding of Help Desk operations, workstation support, and troubleshooting methodologies.
  - Basic knowledge of IT security practices, software patching, antivirus procedures, and operational support processes.
  - Knowledge of inventory management and asset tracking procedures.
  Skills
  - Strong customer service and interpersonal communication skills.
  - Strong troubleshooting and problem-solving skills for resolving routine technical issues.
  - Effective written and verbal communication skills.
  - Strong organizational and documentation skills with attention to detail.
  - Time management skills with the ability to manage multiple tasks and priorities effectively.
  Abilities
  - Ability to follow established procedures, technical instructions, and support processes accurately.
  - Ability to learn new systems, tools, technologies, and support procedures quickly.
  - Ability to manage multiple service requests and prioritize workload effectively.
  - Ability to work collaboratively with users, team members, and technical staff in a service-oriented environment.
  - Ability to maintain professionalism, accountability, and confidentiality while providing technical support services.

Qualifications:

Minimum Qualifications

Associate’s degree or equivalent in computer science or related discipline from an accredited college or university.
Zero to Two years of professional level experience
Physically able to move computers, printers, and various other related equipment.

Substitutions for Minimum Qualifications Requirement:

One year in a computer technical education program or one year of professional administrative responsibility which demonstrates increasing responsibility and job knowledge will be equivalent to one year in a two-year computer science associate’s degree program. In addition, two additional years of professional level experience is required OR

Vendor-approved certification with current desktop operating systems, office product suites in use at the LLA, and one or more network operating systems will be considered equivalent to an associate degree; two additional years of professional level experience is required.

Other Duties & Responsibilities

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this position. They are not an exhaustive list of all duties and responsibilities associated with it. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related to, or a logical assignment for the position.

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Refine Your Search

technical support specialist jobs in baton rouge la

Technical Support Specialist I

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Support Specialist I

IT Support Specialist - Baton Rouge

Support Specialist II

Solutions Specialist I

Service Specialist I

Service Specialist II

Operations Specialist

Seasonal, Operations Technical Specialist (Part Time)

BHI QI Training Specialist

HV Training and Technical Support Specialist (Remote)

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