Top 11 Help desk technician Jobs in Battle Creek, Mi

Help Desk Technician
The Young Women's Christian Association of Kalamazoo, Mich —Parchment, MI
- $22 an hour
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Service Tech, HVAC Repair
Sears Home Services —Battle Creek, MI
- $22 - $36 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Kalamazoo, MI
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Battle Creek, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

WordPress Website Support Specialist
Diocesan —Byron Center, MI
Respond to case tickets (CRM) from clients for support or enhancements via email and live calls. Able to answer phones and communicate clearly using internal…
$19.00 - $23.50 an hour
Quick Apply
1d
Technical Support Specialist
ESS Education —Portland, MI
Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions,…
$15 - $16 an hour
Quick Apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
Quick Apply
10d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in battle creek, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near battle creek, mi

Service Technician jobs in Kalamazoo, MI

Field Technician jobs in Battle Creek, MI

Service Technician jobs in Melbourne, FL

Service Technician jobs in Green Bay, WI

Service Technician jobs in Lexington, KY

Upmc Food Service jobs in Pittsburgh, PA

Customer Service Chat Remote jobs in New York, NY

Aviation Maintenance Technician jobs in Detroit, MI

Service Technician jobs in Houma, LA

Helpdesk Technician jobs in Peoria, IL

Helpdesk Technician jobs in Jackson, TN

Helpdesk Technician jobs in Decatur, AL

Audio Visual Technician jobs in Los Angeles, CA

Autopsy Technician jobs in Austin, TX

Helpdesk Technician jobs in Eagle, ID

Patient Care Technician jobs in Fargo, ND

3rd Shift Customer Service jobs in Milwaukee County, WI

Service Technician jobs in Modesto, CA

Service Technician jobs in San Jose, CA

Service Technician jobs in Anaheim, CA

Help Desk Technician

The Young Women's Christian Association of Kalamazoo, Mich
Parchment, MI

Quick Apply

Job Details

$22 an hour
3 days ago

Qualifications

Confidential information handling

Full Job Description

MISSION STATEMENT:

Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.

PRIMARY FUNCTION:

Under the supervision of the Director of Technology, the Help Desk Technician will provide Tier 1 support. The Help Desk Technician will assist employees with tier I trouble shooting and resolution of software and hardware support to YWCA’s employees via phone, email, HD tickets and computer chat. This position will ask appropriate questions and use knowledge and resources to diagnose and resolve employee issues. Escalate issues that extend beyond Tier I to the Director of Technology; responsible for logging all service requests into the YWCA tracking system.

QUALIFICATIONS:

Associate’s degree or post-secondary education in Information Systems, Computer Science, Business Administration or related field preferred.
Must pass criminal, child abuse and neglect, and sex offender background checks.
One to three years of technical hands-on-experience delivering technology and services.
One year of help desk or related duties.
Ability to respond to change as needed.
Experienced with running network cable preferred.
Operates within organizational structure, customs, practices, policies and procedures.
Knowledge of the latest advances in software and technology.
Excellent verbal and written communication skills. Able to ask clarifying questions. Proven customer service skills.
Able to work with people of diverse backgrounds.
Polite, professional demeanor with high ethical standards and willingness to learn.
Ability to maintain strict confidentiality.

This position does not offer relocation assistance or reimbursement of relocation expenses. Ideal candidates will currently reside in the Southwest Michigan area or plan to relocate to the area in the near future.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

RESPONSIBILITIES:

Serves as Tier 1 technical support and resources to YWCA staff
Operates and respond to helpdesk tickets, email and work orders
Answers telephone calls and respond to requests for software and hardware issues
Logs all service requests into YWCA’s help desk tracking system
Records the problem description, including specific error messages and/or symptoms, any troubleshooting steps are taken, and the result and the solution, if applicable.
Resolves basic or routine issues.
Escalates critical issues to tier-2 or tier-3 staff.
Tracks and maintains technology inventory and log destruction of specific hardware when necessary.
Performs onsite assistance when appropriate.
Attends all team and staff meetings, participates in collective team and agency efforts, and complies with all YWCA Kalamazoo policies and practices.
Remains flexible and manages changing priorities on a continuing basis.
Knows and adheres to Association policies, procedures, and practices.
Safeguards confidential information gained because of the position.
Complies with Association policy regarding required reporting of child abuse.
As a YWCA employee, projects a positive image of the Association and its programs to the community.
Works cooperatively with program participants, YWCA staff, and volunteers.
Other duties as assigned.

WORKING CONDITIONS AND ESSENTIAL FUNCTIONS:

YWCA assigned building
Occasional off-site locations
Potential outdoor events
Potential Actions: Sitting, standing, kneeling, bending, some lifting
Frequently required to remain stationary
Frequently required to move
Frequently required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl

Occasionally work near moving mechanical parts
Occasionally work in high, precarious places
Occasionally work around fumes, airborne particles, or toxic chemicals

Continually required to communicate and exchange accurate information
Occasionally exposed to outside weather conditions
Occasionally exposed to wet and/or humid conditions (non-weather)
Occasionally required to smell
While performing the duties of this job, the noise level in the work environment is usually moderate, occasionally loud.
The employee must occasionally lift and /or move more than 20 pounds.
Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision
Specialized equipment, machines, or vehicles used: computer, tablet
Frequent travel to and from offsite locations and events
Occasional exposure to bloodborne pathogens, airborne pathogens, or infectious materials

TRAINING REQUIREMENTS:

Orientation to YWCA Personnel Policies, Mission, Purpose and Core Values
Orientation to Domestic Violence, Sexual Assault, Confidentiality, Mandatory Reporting
Other appropriate training and in-service which will occur during employment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Quick Apply

Refine Your Search

help desk technician jobs in battle creek, mi

Help Desk Technician

Junior Help Desk Technician Full-Time

Junior Help Desk Technician Part-Time

Service Tech, HVAC Repair

Service Technician, HVAC Repair

Now Hiring IT and Telecom Field Technicians

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in battle creek, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected