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Case Manager - Refugee Support Services
RAISE Community —Joplin, MO
- $20 - $25 an hour
- Full-time
- Google Workspace
- 5 years
- Mid-level
- Mileage reimbursement
- Paid holidays
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Case Manager - Refugee Support Services

RAISE Community
Joplin, MO

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Mileage reimbursement
Paid holidays
Paid time off

Qualifications

Google Workspace
Interpretation
Client database systems
Cultural competency
Bachelor's degree
Case management
Organizational skills
Productivity software
Experience working with individuals with language barriers

Full Job Description

1. Responsibilities of the Position

a. Primary Responsibilities
This position is to ensure all Refugee Support Services (RSS) are offered to all clients who are eligible for RSS. Clients are eligible for RSS services for 5 years from the date of their arrival in the United States.

i. RSS Case Management

Serve as the primary point of contact for RSS clients (eligible up to 5 years post-arrival)
Complete required reports in accordance with Missouri Office of Refugee Administration (MO-ORA) guidelines, including:
Family Self-Sufficiency Plans (semi-annual)
Ongoing updates to goals, barriers, budgets, and employment, etc.
Follow-up and program reports as required
Assist with quarterly, semi-annual, and annual reporting
Provide required RSS services and referrals, including:
Benefits support (SNAP, Medicaid, WIC, DFS)
School support (mtgs, translation coordination, special ed follow-up)
English language development (ELL program engagement)
Employment support (job search, workplace issues, benefits, advancement)
Housing support (landlord communication, address updates)
Maintain accurate case notes and records in all required databases
Monitor immigration status and refer for legal support when needed
Coordinate interpretation and transportation services

b. Secondary Responsibilities

Provide transportation for clients as needed (RAISE or personal vehicle with reimbursement)
Collaborate with the Case Management team and other departments
Attend weekly staff and team meetings, and complete required trainings
Other duties as assigned

2. What You Bring

a. Required Qualifications

Strong verbal and written communication skills
Strong interpersonal and cross-cultural communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple responsibilities in a fast-paced environment
Proficiency in Google Workspace and database systems
Commitment to confidentiality and professionalism
Empathy and ability to work with diverse populations, including individuals with limited English proficiency

b. Preferred Qualifications

Bachelor’s degree (Social Work, International Studies, or related field preferred)
Experience in case management or social services
Experience working cross-culturally
Proficiency in a second language (e.g., Arabic, Dari, Spanish, Swahili, etc.)

3. Reports To Resettlement Director

4. Hours and Compensation

This is a W2 position
Full-time hours: 32-40 hours per week
Pay: $20-$25 per hour, based on experience and qualifications
Payment: Monthly

RAISE currently offers paid holidays and PTO but does not offer additional benefits such as health insurance, or retirement at this time.

About RAISE
Refugee And Immigrant Services & Education (RAISE) is a local resettlement agency working as an affiliate of Global Refuge. We believe in the inherent value of every person, regardless of race, ethnicity, origin, tribe, or culture. We are committed to ensuring all individuals have access to the resources needed to build a new life.

Pay: $20.00 - $25.00 per hour

Benefits:

Mileage reimbursement
Paid time off

Application Question(s):

Why are you interested in this role and in working for RAISE?
Please tell us about an experience that demonstrates why you'd be a great fit for this role.
What is something you have learned in a past role that you think would help you do well in this?

Experience:

Case management: 1 year (Preferred)

Work Location: In person

Quick Apply

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Case Manager - Refugee Support Services

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