Top 33 Help desk Jobs in Beaumont, Tx

Dedicated Onsite IT Technician - Beaumont, TX
In-Telecom —Beaumont, TX
- $57,000 - $67,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Disability insurance
- Vision insurance
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Client Computing Specialist
Lamar University —Beaumont, TX
- $40,192 - $52,250 a year
- Full-time
- Laboratory
- Classroom
- Computer Science
- Health insurance
- Dental insurance
12d
Geek Squad Agent (Retail Store)
Best Buy —Port Arthur, TX
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Dynamics 365 Field Service Deployment Specialist
Motion Recruitment —Texas
- Contract
- Mid-level
- Travel
- In-person
8d
IT Specialist
TEGNA Inc. —Beaumont, TX
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Beaumont, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

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TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
$19 an hour
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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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Dedicated Onsite IT Technician - Beaumont, TX

In-Telecom -
Beaumont, TX

Quick Apply

Job Details

Full-time
$57,000 - $67,000 a year

Benefits

Disability insurance
Vision insurance
Life insurance

Qualifications

IT department experience

Full Job Description

Description

The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards.

This position requires a regular presence at client sites:

Beaumont, TX, and Baytown, TX

The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday.

Key Responsibilities

Serve as the first point of contact for resolving technical issues.
Partner with In-Telecom remote escalations personnel for issues that cannot be resolved internally.
Understand overall service and support objectives.
Drive problem investigation and resolution as required.
Design and maintain process documentation for the team.

Core Technical Tasks

Level 2 Issue Resolution
- Troubleshoot workstations, printers, and network issues
- Reset passwords and unlock accounts
- Resolve software errors and application malfunctions
- Run hardware diagnostics and replace faulty components
New User Setup
- Provision computers, accounts, and software
- Join machines to domain, configure user profiles
- Set up email, access rights, and security groups
Hardware & Software Installation
- Install new laptops, desktops, monitors, and peripherals
- Deploy licensed software and ensure compliance
- Set up and manage AV equipment and conferencing tools (e.g., Microsoft Teams Rooms)
Patch Management
- Verify automated patching is running
- Manually install updates if needed
- Report on patch status to headquarters
Inventory Management
- Track and tag assets (laptops, desktops, switches, etc.)
- Maintain inventory logs of hardware/software
- Report missing or damaged equipment

Process and Coordination

Ticket Management
- Monitor and update tickets in ConnectWise or other PSA systems
- Document resolutions, time spent, and follow-ups
- Escalate complex issues to L3 or remote support
Vendor Coordination
- Liaise with ISPs, copier/printer vendors, or software support teams
- Coordinate warranty claims or repairs
Network Room / Closet Upkeep
- Label and manage cabling
- Maintain basic switch and patch panel hygiene
- Replace faulty network equipment under direction

User Support & Training

Desk-Side Support
- Visit users’ desks to troubleshoot in person
- Offering guidance on basic IT practices
Assist During Onboarding/Offboarding
- Set up or decommission systems
- Ensure access is granted or revoked on time

Recurring Responsibilities

Weekly check-ins with HQ or Service Manager
Regular reporting on site health and incidents
Quarterly hardware health audits or walk-throughs

Additional Duties and Responsibilities:

Identify areas for improvement and make constructive suggestions for change.
Continually seek opportunities to increase user satisfaction and system functionality.
Communicate escalated issues to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
Enter all work as activities, service tickets, or project tickets in ConnectWise.
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.

Skills, Knowledge & Expertise

Professional IT Certifications, such as: CompTIA, CompTIA A+, CompTIA Network+, Microsoft related certifications.
Knowledge of IT applications, processes, software, and equipment.
Strong organizational, presentation, and customer service skills.
Skill in planning and preparing written communications.
Interpersonal skills: such as communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in computer science, business administration or a related field.
MBA/MS preferred but not required.
4+ of IT experience.

Job Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401k

About In-Telecom

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Quick Apply

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help desk jobs in beaumont, tx

Dedicated Onsite IT Technician - Beaumont, TX

Client Computing Specialist

Geek Squad Agent (Retail Store)

Dynamics 365 Field Service Deployment Specialist

IT Specialist

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Meditech Technical Support Analyst

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