Top 1 Application support analyst Jobs in Beavercreek, Oh

IT Support Analyst
CSafe Global —Monroe, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Health insurance
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14d

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IT Support Analyst

CSafe Global -
Monroe, OH

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Job Details

Permanent | Full-time
14 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Referral program

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Knowledge management
Network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Data permissions
Phone communication
Enterprise software
Laptop (troubleshooting support)
Incident management software
In-person customer service
Microsoft Exchange
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
Internal employee customer service
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Incident management operations support
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
Technical customer support for office equipment

Full Job Description

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID account and access administration. This is a permanent, full-time position on a small IT team, based in the US and working standard US business hours, where the analyst will serve as the first point of contact for the majority of day-to-day technical issues and will be expected to respond to incidents throughout the workday. The primary measure of success in this role is reliable, responsive, hands-on support for end users.

Essential Duties & Functions

Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise
Provide desk-side support, physically assisting US-based employees with hardware, software, and connectivity issues
Provide remote technical support to end users in other regions via ticketing system, phone, or Teams
Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals
Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD)
Perform basic Exchange Online administration tasks, such as mailbox permissions, distribution list updates, and shared mailbox management
Fulfill standard IT service requests (e.g., software access, equipment requests, mailbox and permission changes) submitted through the ticketing system
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) for end users, including account setup and troubleshooting
Perform user onboarding and offboarding tasks, including account provisioning, license assignment, device setup, and access removal
Reset passwords, manage MFA enrollment, and assist with account lockouts
Set up and configure end user devices, including software installation and basic imaging
Escalate complex infrastructure, network, application, or server issues to senior IT staff or the MSP as appropriate
Document common issues, resolutions, and end user how-to guidance in the knowledge base
Support printer, peripheral, and conference room technology issues
Maintain a positive, professional, customer-service-oriented approach with end users at all levels

Work closely with a small IT team, taking direction on priorities while independently handling incoming incidents day-to-day

Knowledge, Skills & Abilities

Working knowledge of Microsoft Entra ID (Azure AD) user and group administration
Basic familiarity with Exchange Online administration (mailbox permissions, distribution lists, shared mailboxes)
Familiarity with Microsoft 365 applications and basic administration
Strong customer service orientation with clear, patient communication skills, especially in face to face desk-side interactions
Solid troubleshooting skills for Windows devices, mobile devices, and common business applications
Basic understanding of networking concepts (Wi-Fi, VPN client troubleshooting) from an end-user support angle
Comfortable handling incoming incidents and shifting priorities throughout the day
Ability to work well within a small team, following established direction while managing individual incident response independently
Comfortable documenting processes and following established procedures
Familiarity with endpoint management tools (e.g., Intune) preferred
Any prior exposure to business application support (e.g., ERP, CRM, or line of business apps) is a plus but not required
Interest in growth areas such as application support, networking and infrastructure management, or other IT specialties is welcomed but not required
Expectation of being readily available to respond to incidents throughout the day

Education & Experience

2 plus years of experience in a help desk, desk-side, or IT support role (given the small team size, this role needs to hit the ground running with minimal ramp-up)
Certifications such as CompTIA A+, Microsoft 365 Certified: Fundamentals, or similar preferred
Experience with a ticketing system (e.g., ServiceNow, Freshdesk, Tikit) preferred

Why join us?

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both personal and professional growth. Here’s what we offer to our employees:

Paid Time OFF (PTO) starting at 25 days & Paid Holidays
Medical, Dental and Vision Insurance
401k with Employer Match
Group Life & Disability
Health Spending Account Options
Identity Protection
Employee Assistance Program
Travel Assistance Program
Financial Wellness Program
Tuition Reimbursement
Parental Leave
Referral Program
Gym Membership Reimbursement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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