At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The Nexthink Systems Engineer creates and integrates solutions and services. The Nexthink Systems Engineer directs or recommends enhancements for system performance, reliability, scalability, and capacity. Leads the configuration of hardware and software solutions. Evaluates product and service solutions. Leads and develops multi-platform converged enterprise standards. Models and provides solutions targeted to meet existing, enhanced, and new platform solutions for business, customer, and infrastructure services. Subject matter expert in multiple hardware and software platforms. Leads advanced knowledge sharing and recommendations for system hardware/software solutions, telecommunication protocols, configurations, security, network protocols, and services. They develop new solutions and integrated service offerings to meet large-scale or enterprise projects or service requirements. Provides senior technical leadership representing various hardware platforms and software configurations in cross-functional team. Troubleshoots, resolves, and recommends improvement for systems, network, and security problems at an advanced level across multiple/converged technology solutions, services, and platforms. Creates, directs, and leads technical team efforts for performance improvement, expansion, and procedures across multiple/converged services and platforms. Works effectively with all technical disciplines and senior management. Authors and provides input for multiple and converged systems and services, system documentation, procedures, and processes. Coordinates the maintenance and modification of systems. For multiple and converged systems and services will lead or provide guidance for advanced technical support. Develops and performs capacity and resource planning to optimize and expand existing network systems.
Basic Qualifications:
Bachelor’s degree, or equivalent work experience
5+ years of experience within a total information technology (IT) environment
5+ years of experience with the design, development and support of technology infrastructure
Responsibilities:
Platform Engineering & Operations
Engineer, operate, and continuously enhance the Nexthink platform, including collectors, engines, dashboards, campaigns, alerts, and roles
Ensure platform stability, performance, data accuracy, privacy, and security configurations
Manage platform access, RBAC, and governance in alignment with enterprise standards
Automation & Remote Actions
Design, develop, test, and maintain Nexthink Remote Actions for proactive and reactive remediation (Windows and macOS)
Automate common end-user issues such as reboots, application health, configuration drift, and compliance workflows
Integrate Nexthink automations with ServiceNow, self-service portals, and service desk tooling to reduce manual effort and ticket volume
Monitoring, Analytics & Dashboards
Build and maintain dashboards and Investigations to monitor device health, application experience, network quality, and user sentiment
Use Nexthink Query Language (NQL) to analyze trends, identify root causes, and surface automation opportunities
Partner with stakeholders to translate telemetry into actionable insights and executive-ready reporting
Campaigns, Engagement & Digital Adoption
Design and manage Nexthink Campaigns to gather employee feedback, guide remediation, and drive digital adoption
Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and experience improvements
Continuous Improvement & DEX Strategy
Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation
Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity
Contribute to platform standards, documentation, code repositories, and operational playbooks
Required Skills & Experience
Technical Skills
Hands-on experience with the Nexthink platform, including
Remote Actions
Dashboards & Investigations
Campaigns & Alerts
Application Experience & Software Metering
Strong scripting experience:
PowerShell (Windows)
Bash or Shell (macOS preferred)
Experience with endpoint environments (Windows, macOS, VDI)
Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations
Analytical & Operational Skills
Strong troubleshooting, root-cause analysis, and system-thinking skills
Ability to analyze large datasets and convert insights into automation or remediation
Experience working in enterprise-scale environments (10K+ endpoints)
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
