The Senior Solutions Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. The Senior Solutions Engineer is the subject matter expert for network infrastructure solutions they support and will accurately design and scope solutions that yield client and Marco service satisfaction. You are responsible for supporting and optimizing solutions sales opportunities through product demonstrations, pre and post sales design support of products. You will guide and assist Sales Representatives by providing technical expertise along with manufacturer and product knowledge.
ESSENTIAL FUNCTIONS:
- Work with a focused set of network infrastructure products in the solutions group to achieve the following:
- Maintain technical expertise, including any necessary certifications.
- Design engineering and development of products, lab management of products.
- Demonstrations of solutions products.
- Innovation and product development.
- Reviews and assessments of solutions products.
- Creation of solutions products.
- Provide sales consultation, design, and support of opportunities involving all products in assigned categories, including routing, switching, wireless, firewall, and SD-WAN technologies such as Cisco Meraki, Juniper, Palo Alto, Fortinet, and related platforms.
- Offer roadmap and strategic vision to new and existing clients that will result in specific tasks and recommendations of products.
- Ensure strong and effective market knowledge of product and services in collaboration with product development team.
- Serves as content expert for functional training for sales and service and acts as an escalation point of contact for questions and knowledge.
- Demonstrates extensive knowledge and key benefits of Marco solutions versus the competition.
- Lead or assist with presales including customer demonstrations, proof of concepts, briefings, and marketing events sponsored by Marco.
- Lead functional projects such as testing, lab research and development, and proof of concept projects.
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Develop and document statements of work, labor estimates, and initial project scope for professional services engagements, including:
Network infrastructure assessments and design
Routing and switching upgrades and migrations
Wireless deployments and site surveys
Firewall implementation and security policy design
SD-WAN deployments and WAN optimization initiatives
Translate solution designs into clear scope, deliverables, assumptions, and dependencies to support client understanding and internal execution.
Upkeep demo equipment and solutions centers.
Stay knowledgeable on current and future offerings from manufacturers in preparation for Marco sales efforts.
Keep well informed on industry changes and continually work to improve sales and presentation techniques.
Stay advised on company procedures and objectives, and always be prepared to accurately discuss them with clients.
Promptly assist with and maintain documentation of client-facing materials in a timely manner, including RFPs, PSEs, service requests, and purchase agreements.
Attend required company and department meetings.
Assist Sales staff with RFP responses.
QUALIFICATIONS:
- An associate degree and five years of relevant experience; or equivalent combination of education and experience.
- Proven experience working with network routing, switching, wireless, and firewalls.
- Current high level industry-recognized certifications including one or more of the following: CCNP/Specialization, Meraki CMNO, Juniper JNCIP/JNCIE, Palo Alto PCNSE, Fortinet NSE 4/7, or equivalent manufacturer certifications preferred.
- Valid Driver's License, proof of personal insurance, and a clean driving record.
REQUIRED SKILLS:
- Solid understanding of industry technologies as it pertains to presale responsibilities. Understand hardware and software related to Marco's current network infrastructure solution offerings.
- Solid understanding of routing and switching.
- Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project, and company and client specific programs.
- Communication – Must possess superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
- Commitment – This is needed to see a project or task from start to finish. Showing that you are a hard worker, committed to your job, and improving yourself, shows you can take something on and finish it.
- Initiative – Being able to demonstrate you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can.
- Confidence – When you are assured of your own ability, it shows you have the nerves to handle the tough situations that can arise.
- Teamwork – The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome.
- Time Management – Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines.
- Enthusiasm – You need to be able to not only motivate yourself but motivate others as well.
- Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
- Continuous Learning – Has desire and seeks to expand knowledge of virtualization, network systems, and SAN technology.
PAY RANGE: $93,318 - $149,309 annually + incentive opportunity
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
LOCATION: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
Compensation: $93,318 - $149,309 annually
