Top 54 Network analyst Jobs in Bel Air, Md

IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Senior Network Engineer
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $79,517.04 - $143,130.67 a year
- Full-time
- Computer science
- Computer Science
- Heavy lifting
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Information System Analyst
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $67,415 - $101,175 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
NOC Tier 1 (Overnight Shift) - Non-Merit
Baltimore County, MD —Towson, MD
- $31.15 - $40.45 an hour
- 12 hour shift
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
5d
Senior Technical Analyst - Provider Data Management Systems (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $79,560 - $158,015 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- 401(k)
Quick Apply
COMPUTER NETWORK SPECIALIST LEAD
State of Maryland - MDH Infectious Disease & Environmental Hlth Svcs —Baltimore, MD
- $87,253 - $112,878 a year
- Online Application
- Military
- Mid-level
- Office
11d
Computer Systems Analyst
Axle —Baltimore, MD
- $115,000 - $125,000 a year
- Computer Science
- Mid-level
- Team management
- Paid holidays
- Health insurance
Quick Apply
Senior Cyber Security Incident Response & Threat Intelligence Analyst
Brooksource —Owings Mills, MD
- From $60 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- 5 years
- Research
- Health savings account
- Paid holidays
Quick Apply
Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)
Deloitte —Baltimore, MD
- $102,500 - $188,900 a year
- Full-time
- Computer Science
- Office
- Windows
Technical Support Analyst II
Alertus —Baltimore, MD
- $64,000 - $80,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Senior Systems Analyst
Contact Government Services, LLC —Baltimore, MD
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Databases
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Software Developer- Intermediate
V3Main Technologies Inc. —Aberdeen, MD
- Email
- Computer science
- Computer Science
- Mid-level
Tier One Technical Support
SAIC —Aberdeen Proving Ground, MD
- $80,001 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
Acquisition Analyst (DoD SkillBridge Fellowship)
T2S Solutions —Aberdeen Proving Ground, MD
- $75,000 - $100,000 a year
- Remote
- Computer science
- Mid-level
- Organizational skills
Help Desk Specialist
Chase Brexton Health Care —Baltimore, MD
- $22 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
8d
Business Analyst
Allianz —Baltimore, MD
- $105,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
4d
Litigation Systems Analyst
Contact Government Services, LLC —Baltimore, MD
- $80,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Computer Systems Analyst (contingent 034)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- Microsoft Outlook
- 5 years
- Windows
Quick Apply
Data Scientist
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- System design
- Flextime
Computer Systems Analyst
GAP SOLUTIONS INC —Baltimore, MD
- $140,000 - $160,000 a year
- Email
- Computer Science
- 11+ years
- Mid-level
Quick Apply

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IT Service Desk Analyst II 11a - 7p

Greater Baltimore Medical Center, Inc. -
Baltimore, MD

Quick Apply

Job Details

Full-time
$58,488.99 - $93,582.39 a year

Qualifications

Desktop computer repair
Customer follow-ups
Personal electronics repair
MCSA
Email customer support
MCP
Phone communication
Incident report management
Triage
Laptop (troubleshooting support)
Service scheduling
Incident management software
Peripheral setup
Hardware maintenance
Mid-level
Windows
Incident Escalation
Software installation
Inventory management software
Managing clients in a customer support role
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
CompTIA Network+
Software documentation
Productivity software
Technical support via email
Desktop administration
Associate's degree
Escalation handling

Full Job Description

Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting. Support Tier I analyst in resolving and training on more complex software installs and hardware resolution. Support is provided via telephone, ticketing system, email, remote assistance, cutomer site visit and manager escalation.. Staffs the IT Service Desk Call Center, ticket processing, routing and escalating non client technology related customer inquiries, service requests and incident reports. May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned.

Education

Associates Degree, Technical Certificate, or Equivalent Technical Experience

Experience

3 years’ experience in a Technical Support Call Center setting preferred. Hospital experience is preferred.

Knowledge, Skills and Abilities

Experience with Windows 7, Windows 8.1, Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred.
Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred.
Excellent Soft skills and customer facing skills.

Licensures, Certifications

At least one of the following: CompTIA A+, CompTIA Network+, MCP, MCSA. Must be an active certification.

Physical Requirements

Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds.

Working Conditions

Professional Office Environment and Dress Code. There will be exposure to dust. Includes on-call responsibility for Desktop support. Must be flexible in supporting 24 hours call center, 7 days a week.

Conditions of Employment

Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.

Principal Duties and Responsibilities

Logs, responds to and resolves Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Logs and responds to Tier 2 incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Schedules work to meet departmental SLAs and to accommodate customer’s needs and requirements. Though rare, this includes flexing hours as required to include evenings, nights, and/or weekends and holidays.
Evaluates customer needs and makes technical recommendations that comply with current GBMC standards and technical guidelines.
Creates documentation necessary to install and provide ongoing support for current systems for Tier I triage support..
Utilizes and helps manage a software and hardware inventory management system.
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components.
Provides On Call support, 24x7, on a rotating basis as determined by the Client Support Manager and department procedure.
Provides follow up with customer and support resources to ensure completion of customer’s call and customer satisfaction.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$58,488.99 - $93,582.39

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Quick Apply

Refine Your Search

network analyst jobs in bel air, md

IT Service Desk Analyst II 11a - 7p

Senior Network Engineer

Information System Analyst

NOC Tier 1 (Overnight Shift) - Non-Merit

Senior Technical Analyst - Provider Data Management Systems (Remote)

COMPUTER NETWORK SPECIALIST LEAD

Computer Systems Analyst

Senior Cyber Security Incident Response & Threat Intelligence Analyst

Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)

Technical Support Analyst II

Senior Systems Analyst

Software Developer- Intermediate

Tier One Technical Support

Acquisition Analyst (DoD SkillBridge Fellowship)

Help Desk Specialist

Business Analyst

Litigation Systems Analyst

Computer Systems Analyst (contingent 034)

Data Scientist

Computer Systems Analyst

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