Top 211 Customer service representative Jobs in Belchertown, Ma

Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
Customer Care Center Specialist
Country Bank for Savings —Ware, MA
- $20 - $25 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Island Table Bakery Restaurant —Springfield, MA
- $22 - $26 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative
Filtration Group Corp —Chicopee, MA
- High school diploma or GED
- Organizational skills
- Communication skills
Contact Center Representative
UMassFive College Federal Credit Union —Hadley, MA
- $20.50 - $30.76 an hour
- Full-time
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Children
- Profit sharing
- Disability insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jo Ann Walk - State Farm Agent —Enfield, CT
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Commercial Lines Customer Service Representative
CHI Insurance Agency Inc. —Holyoke, MA
- $70,000 - $90,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Retail Store Specialist (Customer Service/Merchandising) - Part Time- Mid and closing shifts needed
Ocean State Job Lot —Athol, MA
- $15.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
14d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Northampton, MA
- $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Customer Success Engineer / 62706
Sapphire Recruitment —Sturbridge, MA
- $80,000 - $100,000 a year
- Email
- Up to 50% travel
- Mid-level
- Residential
- Mileage reimbursement
Quick Apply
10d
SERVICE APPOINTMENT COORDINATOR
GARY ROME HYUNDAI INC —Holyoke, MA
- $33,000 - $47,000 a year
- Google Workspace
- Dealership
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
Part Time Customer Care Representative (27.5 hours)
bankESB —Easthampton, MA
- $25 - $26 an hour
- Extended hours
- High school diploma or GED
- Organizational skills
- 1 year
Customer Service Associate I
Family Dollar —Belchertown, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Care Specialist- Contract
TAG Heuer —Springfield, MA
- Temporary
- Mid-level
- Analysis skills
- Continuous improvement
Customer Support Specialist
Monson Savings Bank —Wilbraham, MA
- $18 - $22 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Ware, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Support Specialist
PIP, East Longmeadow, MA —East Longmeadow, MA
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Team Member
W.M.M.G LLC —Springfield, MA
- $700 - $1,000 a week
- Full-time
- No experience needed
- In-person
- Communication skills
- Paid training
- Flexible schedule
Quick Apply
1d
Service Dept Call Center Rep, Balise Mazda
BALISE MOTOR SALES COMPANY —Springfield, MA
- $20 - $23 an hour
- Dealership
- Computer literacy
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills

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Call Center Agent

Westfield Bank -
Westfield, MA

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Job Details

Full-time
$25.92 - $38.88 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position: Call Center Agent

Department: Call Center

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 9

Reports to: Call Center Manager

Amount of Travel Required: No Travel

Positions Supervised: N/A

SCHEDULE

Sunday OFF
Monday 8:00a – 4:30p
Tuesday 10:45a – 7:15p
Wednesday OFF
Thursday 8:30a – 5:00p
Friday 8:30a – 5:00p
Saturday 8:15a – 3:15p

POSITION SUMMARY

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.

ESSENTIAL FUNCTIONS

Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
Review and analyze red flags to detect suspected fraud and unauthorized account access.
Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
Meets or exceed all referral goals.
Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

POSITION QUALIFICATIONS

Competencies

Analytical Skills
Communication
Customer Relations
Decision-Making/Judgment
Job Knowledge

Education/Experience/Skills & Abilities

High School Diploma or G.E.D. required.
At least two years of banking experience required.
Exceptional interpersonal and customer service skills (verbal and written)
Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
Strong decision and resolution making skills.
Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward N: (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Apply Now

Refine Your Search

customer service representative jobs in belchertown, ma

Call Center Agent

Customer Care Center Specialist

Customer Service Representative

Customer Service Representative

Contact Center Representative

Customer Relations Representative - State Farm Agent Team Member

Commercial Lines Customer Service Representative

Retail Store Specialist (Customer Service/Merchandising) - Part Time- Mid and closing shifts needed

Bilingual Customer Service Specialist (Spanish)

Customer Success Engineer / 62706

SERVICE APPOINTMENT COORDINATOR

Part Time Customer Care Representative (27.5 hours)

Customer Service Associate I

Customer Care Specialist- Contract

Customer Support Specialist

Customer Service Associate I

Customer Support Specialist

Customer Service Representative/Team Member

Service Dept Call Center Rep, Balise Mazda

MEMBER CONTACT CENTER REP

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