Top 19 It technician Jobs in Belfast, Me

Client Support Analyst
Athenahealth —Belfast, ME
- $30,000 - $50,000 a year
- Full-time
- No high school diploma
- Mid-level
- 3 years
- Commuter assistance
- Tuition reimbursement
1d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

Discover related jobs

Based on your search for it technician jobs.

Associate Software Support Specialist
Tyler Technologies —Orono, ME
The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis…
$54,000 - $60,000 a year
Quick Apply
Technical Support Specialist
S. J. Rollins Technologies —Bangor, ME
Estimate and implement basic products to solve customers’ problems. Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist…
$20 - $30 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for it technician in belfast, me

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it technician jobs near belfast, me

Technical Specialist jobs in Evendale, OH

Technical Specialist jobs in Alexandria, VA

Qualified Behavioral Health Specialist jobs in Ohio

It Specialist jobs in Chicago, IL

Technical Specialist jobs in Plano, TX

Technical Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Entry Level Technical Support jobs in Denver, CO

Business Analyst Internship jobs in Dallas, TX

Technical Support Analyst jobs in Bloomington, MN

Sales Analyst jobs in Remote

Technical Support Analyst jobs in Wilmington, NC

Technical Support Analyst jobs in Colorado Springs, CO

Technical Support Analyst jobs in Highlands Ranch, CO

Healthcare Analyst jobs in Denver, CO

Support Analyst jobs in El Paso, TX

Financial Analyst jobs in Virginia Beach, VA

Support Analyst jobs in Katy, TX

Help Desk Support Hospital jobs in New York, NY

Support Analyst jobs in Plano, TX

Client Support Analyst

Athenahealth -
Belfast, ME

Apply Now

Job Details

Full-time
$30,000 - $50,000 a year
1 day ago

Benefits

Commuter assistance
Tuition reimbursement
Employee assistance program

Qualifications

Managing clients in a customer support role
Customer support

Full Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary

Join a team that plays a critical role in helping healthcare organizations get the most value from their technology solutions. The Client Support Center Analyst serves as a primary point of contact for customers, providing support through phone, case management, and follow-up communications to resolve product and workflow-related questions. This role focuses on delivering a positive customer experience by troubleshooting issues, providing guidance, and coordinating with internal teams to drive resolution. This is a remote position with a work-from-home arrangement and established business hours. This role reports to the Manager, Client Support Center.

About the Team

The Client Support Center team provides frontline support to customers across the United States and serves as a key resource for users of athenahealth's products and services. The team partners closely with product, technical, and operational teams to address customer issues and improve the overall customer experience. Team members leverage systems such as Salesforce and internal knowledge resources to track, investigate, and resolve support requests. Through responsive service and collaboration, the team helps customers successfully navigate their daily workflows.

Essential Job Responsibilities

Develop expertise in athenahealth products, workflows, and support processes to assist customers effectively.

Respond to customer inquiries received through inbound phone calls, support cases, and follow-up communications.

Diagnose software, workflow, and system-related issues and provide guidance toward resolution.

Document, track, and manage customer support requests within Salesforce and other designated systems.

Communicate clearly with customers regarding issue status, next steps, and expected timelines.

Collaborate with internal teams to investigate issues and coordinate solutions for customers.

Apply troubleshooting methodologies to identify root causes and resolve customer concerns.

Maintain productivity, quality, and service-level expectations while managing multiple customer interactions.

Utilize AI-enabled tools and technologies, where appropriate, to improve efficiency, problem-solving, and customer support outcomes.

Additional Job Responsibilities

Contribute to knowledge-sharing initiatives and documentation updates.

Identify recurring customer issues and communicate trends to appropriate teams.

Participate in training and development activities to expand product and technical knowledge.

Support testing or validation efforts for new processes, tools, or product enhancements.

Assist with special projects and initiatives that support team objectives.

Provide feedback on opportunities to improve customer support processes and workflows.

Expected Education & Experience

Required Qualifications

High school diploma, GED, or equivalent experience.

3-4 years of professional work experience in a customer-facing, support, operations, or business environment.

Experience managing customer inquiries and resolving issues in a professional setting.

Strong verbal and written communication skills.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience using computer systems, business applications, and technology tools to perform daily work.

Ability to analyze information, troubleshoot problems, and recommend solutions.

Demonstrated commitment to delivering a high-quality customer experience.

Preferred Qualifications

2+ years of call center, help desk, customer support, or related experience.

Experience troubleshooting hardware, software, or technical issues.

Experience using Salesforce or comparable case management/customer relationship management systems.

Familiarity with healthcare technology, software-as-a-service (SaaS) platforms, or customer support operations.

Expected Compensation

$30,000 - $50,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

it technician jobs in belfast, me

Client Support Analyst

Construction Technical Specialist - Autodesk FORMA ( ACC )

Meditech Technical Support Analyst

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it technician in belfast, me

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected