Top 89 Support analyst Jobs in Belfast, Me

Client Support Analyst
Athenahealth —Belfast, ME
- $30,000 - $50,000 a year
- Full-time
- No high school diploma
- Mid-level
- 3 years
- Commuter assistance
- Tuition reimbursement
2d
ABA Board Certified Behavior Analyst (BCBA)
Brett Dinovi & Associates (BDA) —Maine
- $85,000 - $105,000 a year
- Full-time
- School experience
- Classroom
- Mid-level
- Travel reimbursement
- Profit sharing
Epic Ambulatory Analyst
Vytwo —United States
- Full-time
- Remote
- Management
- Continuous improvement
- Senior level
Quick Apply
Epic Referrals Analyst
Vytwo —United States
- Full-time
- Remote
- Continuous improvement
- Epic
- Senior level
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Tapestry Eligibility Analyst
Vytwo —United States
- Full-time
- Remote
- 5 years
- HIPAA
- SQL
Quick Apply
Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
Staff Accountant & Financial Analyst
Access Marketing Company —United States
- $75,000 - $88,000 a year
- Full-time
- CPA
- Mid-level
- SQL
- Profit sharing
- Health savings account
1d
Epic ECSA Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
HL7 Data Analyst
VITL —United States
- $110,000 - $115,000 a year
- Email
- 5 years
- Salesforce
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Facets Analyst
Revolution Technologies, LLC —United States
- $38.19 - $45.00 an hour
- Full-time
- Remote
- 5 years
- Analysis skills
- US work authorization
- Health savings account
- Health insurance
Quick Apply
5d
Epic Tapestry UM Analyst
Vytwo —United States
- $50 an hour
- Full-time
- Remote
- 5 years
- HIPAA
- Mid-level
Quick Apply
Epic Ambulatory Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- RN License
- Mid-level
- LPN
Quick Apply
Cerner Millennium Pharmacy Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Bachelor of Science
- System design
- Bachelor's degree
Quick Apply
Epic Wisdom Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
Epic Hospital Billing Analyst
ClinDCast LLC —United States
- $75 an hour
- Full-time
- Remote
- Mid-level
- Epic
- 2 years
Quick Apply
Epic HIM Analyst Role
ClinDCast LLC —United States
- Full-time
- Remote
- HIPAA
- Mid-level
- Communication skills
Quick Apply
Senior Current Events / All-Source Intelligence Analyst
Atlas Advisors, LLC —United States
- Full-time
- Background check
- Research
- Master's degree
- Paid training
- Relocation assistance
Quick Apply
Meditech Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Patient care
Quick Apply
Healthy Planet Analyst
ClinDCast LLC —United States
- $55 - $60 an hour
- Urgently hiring
- Remote
- Mid-level
- Communication skills
Quick Apply

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Client Support Analyst

Athenahealth -
Belfast, ME

Apply Now

Job Details

Full-time
$30,000 - $50,000 a year
2 days ago

Benefits

Commuter assistance
Tuition reimbursement
Employee assistance program

Qualifications

Managing clients in a customer support role
Customer support

Full Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary

Join a team that plays a critical role in helping healthcare organizations get the most value from their technology solutions. The Client Support Center Analyst serves as a primary point of contact for customers, providing support through phone, case management, and follow-up communications to resolve product and workflow-related questions. This role focuses on delivering a positive customer experience by troubleshooting issues, providing guidance, and coordinating with internal teams to drive resolution. This is a remote position with a work-from-home arrangement and established business hours. This role reports to the Manager, Client Support Center.

About the Team

The Client Support Center team provides frontline support to customers across the United States and serves as a key resource for users of athenahealth's products and services. The team partners closely with product, technical, and operational teams to address customer issues and improve the overall customer experience. Team members leverage systems such as Salesforce and internal knowledge resources to track, investigate, and resolve support requests. Through responsive service and collaboration, the team helps customers successfully navigate their daily workflows.

Essential Job Responsibilities

Develop expertise in athenahealth products, workflows, and support processes to assist customers effectively.

Respond to customer inquiries received through inbound phone calls, support cases, and follow-up communications.

Diagnose software, workflow, and system-related issues and provide guidance toward resolution.

Document, track, and manage customer support requests within Salesforce and other designated systems.

Communicate clearly with customers regarding issue status, next steps, and expected timelines.

Collaborate with internal teams to investigate issues and coordinate solutions for customers.

Apply troubleshooting methodologies to identify root causes and resolve customer concerns.

Maintain productivity, quality, and service-level expectations while managing multiple customer interactions.

Utilize AI-enabled tools and technologies, where appropriate, to improve efficiency, problem-solving, and customer support outcomes.

Additional Job Responsibilities

Contribute to knowledge-sharing initiatives and documentation updates.

Identify recurring customer issues and communicate trends to appropriate teams.

Participate in training and development activities to expand product and technical knowledge.

Support testing or validation efforts for new processes, tools, or product enhancements.

Assist with special projects and initiatives that support team objectives.

Provide feedback on opportunities to improve customer support processes and workflows.

Expected Education & Experience

Required Qualifications

High school diploma, GED, or equivalent experience.

3-4 years of professional work experience in a customer-facing, support, operations, or business environment.

Experience managing customer inquiries and resolving issues in a professional setting.

Strong verbal and written communication skills.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience using computer systems, business applications, and technology tools to perform daily work.

Ability to analyze information, troubleshoot problems, and recommend solutions.

Demonstrated commitment to delivering a high-quality customer experience.

Preferred Qualifications

2+ years of call center, help desk, customer support, or related experience.

Experience troubleshooting hardware, software, or technical issues.

Experience using Salesforce or comparable case management/customer relationship management systems.

Familiarity with healthcare technology, software-as-a-service (SaaS) platforms, or customer support operations.

Expected Compensation

$30,000 - $50,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

support analyst jobs in belfast, me

Client Support Analyst

ABA Board Certified Behavior Analyst (BCBA)

Epic Ambulatory Analyst

Epic Referrals Analyst

Epic Healthy Planet Analyst II

Tapestry Eligibility Analyst

Epic Bridges Analyst

Staff Accountant & Financial Analyst

Epic ECSA Analyst

HL7 Data Analyst

Facets Analyst

Epic Tapestry UM Analyst

Epic Ambulatory Analyst

Cerner Millennium Pharmacy Analyst

Epic Wisdom Analyst

Epic Hospital Billing Analyst

Epic HIM Analyst Role

Senior Current Events / All-Source Intelligence Analyst

Meditech Analyst

Healthy Planet Analyst

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