Top 27 Service desk Jobs in Belgrade, Me

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- $15.10 - $38.00 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Lockwood Hotel —Waterville, ME
- Part-time
- English
- Hotel
- High school diploma or GED
Front Desk Associate
Kennebec Eye Care —Waterville, ME
- $18 - $19 an hour
- Part-time
- US work authorization
- Front desk
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $27.50 - $40.00 an hour
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
Medical Receptionist - Urgent Care
ConvenientMD —Augusta, ME
- Part-time
- Urgent Care
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Patient Care Scheduling Coordinator (PCSC)
Bangor Audiology and Waterville Audiology —Waterville, ME
- $20 - $24 an hour
- Multiple hires
- Sales
- HIPAA
- Mid-level
Quick Apply
2d
System Administrator- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $35 - $50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Medical Front Office - Patient Service Specialist
Saco Bay PT —Hallowell, ME
- $18 - $20 an hour
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
12h
Information Technology Support Technician
IT4ME LLC —Norridgewock, ME
- $21 - $25 an hour
- Full-time
- Research
- Windows
- Driver's License
- Parental leave
- Professional development assistance
Quick Apply
Open Apply for Comfort Inn Civic Center Augusta
Giri Hotel Management —Augusta, ME
- $10 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Field PC Technician III
Shaw's —Augusta, ME
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Open Apply for Best Western Plus Augusta Civic Center Inn
Giri Hotel Management —Augusta, ME
- $10 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Customer Rep Assistant II - Anticipated Vacancy
State of Maine —Augusta, ME
- $15.10 - $20.71 an hour
- Online Application
- Office
- Administrative experience
- Front desk
- Paid holidays
- Health insurance
5d
Spa Attendant
Senator Inn —Augusta, ME
- From $15 an hour
- 8 hour shift
- Sales
- Hotel
- Front desk
- Profit sharing
- Paid training
Quick Apply
Commercial Lines Administrative Specialist
Cross Insurance —Augusta, ME
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Open Apply for Best Western Plus Waterville Grand Hotel
Giri Hotel Management —Waterville, ME
- $10 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —West Farmington, ME
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Guest Services - Front Desk Attendant- Comfort Inn & Suites, Wilton
Lafrance Hospitality —Farmington, ME
- $16 - $18 a year
- Part-time
- Hotel
- 21 years or older
- Entry level
- Paid training
- Employee discount
Quick Apply
6d
Management Analyst II
State of Maine —Augusta, ME
- $54,442.97 - $76,329.70 a year
- Online Application
- Research
- Mid-level
- 8 years
- Paid parental leave
- Paid holidays
12d

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IT Service Desk Analyst Tier I

Hammond Lumber Company -
Belgrade, ME

Apply Now

Job Details

Full-time
$15.10 - $38.00 an hour

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Volunteer time off

Qualifications

Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Productivity software
Peripheral hardware support

Full Job Description

Description:

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.

Position Summary

The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.

Key Responsibilities

Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex issues to Tier 2 or appropriate support teams
Maintain accurate and detailed documentation of issues and resolutions
Provide clear communication and updates to end users
Support onboarding and offboarding activities
Assist in maintaining knowledge base documentation
Follow IT security policies and report potential concerns

Full Time Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Requirements:

Education

High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role. Equivalent education or training will be considered.

Technical Skills

Basic understanding of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals

Soft Skills

Strong customer service orientation
Excellent communication skills
Ability to troubleshoot logically
Strong attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn

Additional Requirements

Ability to participate in an on-call rotation and occasional travel within the local region.

Apply Now

Refine Your Search

service desk jobs in belgrade, me

IT Service Desk Analyst Tier I

HELP DESK ANALYST I

Front Desk Agent

Front Desk Associate

Senior Technical Support Specialist- Augusta, ME

Medical Receptionist - Urgent Care

Patient Care Scheduling Coordinator (PCSC)

System Administrator- Augusta, ME

Medical Front Office - Patient Service Specialist

Information Technology Support Technician

Open Apply for Comfort Inn Civic Center Augusta

Field PC Technician III

Open Apply for Best Western Plus Augusta Civic Center Inn

Customer Rep Assistant II - Anticipated Vacancy

Spa Attendant

Commercial Lines Administrative Specialist

Open Apply for Best Western Plus Waterville Grand Hotel

Operations Manager

Guest Services - Front Desk Attendant- Comfort Inn & Suites, Wilton

Management Analyst II

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