Top 4 It help desk analyst Jobs in Bellingham, Wa

IT Help Desk Analyst
Northwest Radiologists/Mt Baker Imaging —Bellingham, WA
- $24 - $32 an hour
- Full-time
- Background check
- HIPAA
- Mid-level
- Profit sharing
- Health savings account
6d
Technical Support Analyst
Lummi Nation —Bellingham, WA
- Full-time
- Mid-level

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IT Help Desk Analyst
Northwest Radiologists/Mt Baker Imaging —Bellingham, WA
Handle incoming helpdesk calls; triage, resolve, or escalate issues as appropriate. Friendly, professional telephone support utilizing remote control tools.
$24 - $32 an hour
6d
Help Desk Support Technician
Lynden Door —Lynden, WA
Convert outside requests from email, phone calls, Instant Messaging and SMS texts, and in-person conversations to tickets within the Helpdesk ticketing system.
$20 - $25 an hour
Quick Apply
1d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

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IT Help Desk Analyst

Northwest Radiologists/Mt Baker Imaging -
Bellingham, WA

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Job Details

Full-time
$24 - $32 an hour
6 days ago

Benefits

Profit sharing
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Technical support via phone
Radiology
Windows
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Picture archiving and communication systems (PACS)
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Northwest Radiologists, Inc., the leading provider of digital medical imaging services in Whatcom County, is seeking a healthcare-focused Helpdesk Analyst to join our IT team. Qualified candidates will have experience supporting medical imaging or EHR workflows and an understanding of how systems such as RIS and PACS function in a clinical environment. This role functions as a Tier 1–2 Helpdesk Analyst supporting both clinical and administrative users and offers growth through cross-training and initiative. Within the first 6–12 months, successful candidates will be able to independently support core clinical applications while appropriately escalating complex or high-impact issues.

Job Description

Handle incoming helpdesk calls; triage, resolve, or escalate issues as appropriate
Create, document, and assign tickets within the helpdesk portal
Maintain PHI and ensure data integrity across MBI/NWR business systems
Create, maintain, and deactivate user accounts across MBI/NWR systems
Develop and maintain documentation and training materials in the staff wiki
Identify and assist in troubleshooting clinical workflow issues in RIS and PACS
Participate in IT systems projects with internal team members and external partners

Required Competencies

Ability to learn and support radiology business workflows, including RIS and PACS
Friendly, professional telephone support utilizing remote control tools
Basic understanding of helpdesk ticket management systems and workflows
Technical proficiency with Windows operating systems and Intel-based computer hardware
Willingness to learn IT concepts through collaboration and self-study and grow in the area of Desktop computer system support.
Self-starter capable of managing daily tasks and assigned projects independently
Team-oriented, open to change, and receptive to feedback
Adaptable in an environment with multiple applications from multiple vendors
Excellent communication skills needed to communicate with all levels of the organization
Ability to multi-task and prioritize when emergent issues arise

Preferred Qualifications

Post–high school education or certification with an Information Technology focus
Experience working in a medical or medical imaging environment
Knowledge of medical systems including RIS and PACS (e.g., Medinformatix, Fuji Synapse)
Familiarity with HIPAA, HITECH, and healthcare IT security requirements

Pay: $24.00 - $32.00 DOE

Benefits:

401(k) Retirement Plan with employer profit sharing contribution
Paid Time Off Plan for vacations, sick leave and holidays
Health Insurance
Dental and Vision Reimbursement Plan
Health Savings Account
Flexible Spending Accounts, Health and Dependent Care
Employee Assistance Program
Voluntary Life Insurance and Short-Term Disability Insurance

If you are interested in applying for this position, please upload your cover letter and resume.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

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