Customer Service Representative
Job Description
Department: CSR & Branch Operations
Position Type: Full-Time or Part-Time, Non-Exempt
Compensation Range: Starting $18.00 – 20.00 per hour
Reports To: Branch Manager or Main CSR Manager
POSITION SUMMARY
This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself.
This position does not involve direct day to day supervision of employees.
Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.
This position is the main “point of contact” for the majority of customers in their day-to-day transactions generally associated with banking. These transactions may include deposits, withdrawals, balance or statement inquiries, loan payments, and card transactions, among others. In addition to the handling of such transactions in an efficient and tactful manner, it is expected that CSRs demonstrate genuine interest and helpfulness in identifying product and services that will be the most beneficial to each customer. This includes keeping informed of product and service offerings, recognizing situations that suggest a need for additional or different products and services, and taking proactive steps to explain these to our customers or referring them to someone who is better informed and can give a more detailed explanation.
SKILLS & ABILITIES
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Capability of exercising good judgement
- Pleasant and helpful personality
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Ability to communicate effectively with co-workers and customers
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Ability to proficiently utilize technology
- Portray a professional appearance at all times
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Basic math skills
DUTIES & RESPONSIBILTIES
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Accept and process deposits of all types to established accounts
- Cash checks (within limits set forth by management), pay withdrawals from savings accounts, and redeem savings bonds
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Ensure adequate identification and proper and full recourse on all items accepted
- Receive payments on Checking Reserve Accounts, Loans, Safe Deposit Boxes, and various other accounts
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Process mail deposits
- Issue money orders and cashier’s checks
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Issue cash advances, buy and sell Canadian currency, accept coin requests, accept check reorders, make address changes, and process new enrollments for bank products and services
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Recognize opportunities to cross-sell products and services offered through FNBB
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Balance cash drawer
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Assist with rolled coin
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Alert the supervisor to any unusual situations which should come to the attention of all the CSRs or management
- Become well versed with the Bank Secrecy Act and Reg CC, and follow all procedures adopted by management
- Attend required staff meetings
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Follow security procedures
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Support a diverse and inclusive culture
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Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by Management
HOURS
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Scheduled between the hours of 8:00am – 6:00pm, Monday through Friday; however hours will vary by location
- 8:00am – 12:00pm every other Saturday
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This position is not eligible for hybrid work
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Location may change by need between the two branches and will be scheduled accordingly
- It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
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Timecards are required and any time over 40 hours will be paid at the rate of time-and-one-half
JOB REQUIREMENTS
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Education: High school diploma or equivalent required
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Experience: Previous customer service experience and cash handling experience are preferred
COMPENSATION RANGE
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The starting compensation range for this position is: $18.00 - $20.00 per hour
- This range reflects the base compensation for this position. Please note that the specific compensation for the role will be determined based on your experience, qualifications, and internal equity considerations
PHYSICAL DEMANDS/WORK ENVIROMENT
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Manual dexterity for repetitive use of computers, calculators, and telephones
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Stand for long periods of time
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Lift up to 25 pounds on an occasional basis
- Primary work environment for this position is that of a typical office setting
BENEFITS
- Health and Dental Insurance (partially employer paid)
- HSA (employer contributions)
- Vision Insurance
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Medical & Dependent Care FSA
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Employer paid Life & Long-Term Disability Insurance
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Optional Life Insurance
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AFLAC
- Employee Stock Ownership (“ESOP”)
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Profit Sharing
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Paid Parental Leave
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Paid Time-Off (“PTO”)
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Paid Holidays
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Employee Assistance Program (“EAP”)
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Clothing Reimbursements
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Additional in-house products
First National Bank Bemidji is an Equal Employment Opportunity (“EEO”) and Affirmative Action (“AA”) employer of women, minorities, individuals with disabilities and veterans.
It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.
First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.
