Pay range: $22.30 - $30.11 per hour, based on experience.This full-time position comes with comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Financial Assistance Specialist
REPORTS TO POSITION: Customer Service Supervisor
DEPARTMENT: Single Billing Office
DATE LAST REVIEWED: June 27, 2025
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that capture and collect the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the EMR, resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies.
POSITION OVERVIEW: The Financial Assistance Specialist is responsible for reviewing and processing all financial assistance applications received by St. Charles Health System according to the financial assistance program guidelines established by St. Charles Health System. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Provide patients with financial assistance applications, track and process all documentation required to evaluate patients for assistance programs.
Process financial assistance applications in alignment with all applicable policies, procedures and regulatory guidelines.
Manage financial assistance application processing within regulated timelines, including applying account holds and vendor activities, such as temporary holds from collection activities or account recalls.
Follow up with patients regarding incomplete financial documentation to finalize financial application process.
Complete presumptive financial assistance screenings in alignment with all applicable policies, procedures and regulatory guidelines.
Answer customer service inquiries from patients and other departments received via mail, phone and email.
Reviews/works reports and queues.
Maintains productivity and quality standards.
Post applicable financial assistance adjustments in SBO health information systems following detailed review of account balances, coverage eligibility, financial assistance exclusions, applicable policies, procedures and regulatory guidelines.
Update and maintain federal poverty guideline information and other regulatory requirements that impact policy or internal application processing procedures.
Enter clear and concise documentation in the SBO health information system(s).
Review and verify insurance eligibility and correspondence.
Maintain knowledge of department and organizational structure, workflow, and operating procedures.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Supports the vision, mission and values of the organization in all respects.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: High school diploma or GED
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION
Required: N/A
Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR).
EXPERIENCE
Required: N/A
Preferred: Two years of experience in a healthcare setting or other relevant office environment.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
First Shift (United States of America)
Is Exempt Position?
No
Job Family:
SPECIALIST PATIENT FINANCIAL SERVICES
Scheduled Days of the Week:
Monday-Friday
Shift Start End Time:
8:00 - 4:30
