Top 707 Access management Jobs in Bend Or

Centralized Service Representative
St. Charles Health System —Bend, OR
- $21.86 - $29.52 an hour
- Part-time
- Basic math
- Data analysis skills
- Mid-level
Office Coordinator, 26-27, FT
Cascades Academy —Bend, OR
- Online Application
- CPR Certification
- Office
- First Aid Certification
- 403(b) matching
- Health insurance
Clinical Director
Embark Behavioral Health —Bend, OR
- $105,000 - $115,000 a year
- Full-time
- Background check
- LMFT
- Current TB test
- Paid parental leave
- Health savings account
Physician
Benton County Oregon —Oregon
- $223,830 - $276,439 a year
- 8 hour shift
- Background check
- Spanish
- Medicine
- Wellness program
- Health savings account
9d
Weatherization Auditor
NeighborImpact —Bend, OR
- $33 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Vice President Finance/Operations
Central Oregon Community College —Bend, OR
- $130,000 - $188,000 a year
- Online Application
- Spanish
- CPA
- English
11d
Medical Assistant - Orthopedics (MA, CMA, EMT considered)
Summit Health —Bend, OR
- Full-time
- Computer literacy
- BLS Certification
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Assembly / Installation Technician - Entry Level
Cv International, Inc. —Bend, OR
- From $25 an hour
- Overtime
- Background check
- OSHA
- Schematics
- Paid training
- Health insurance
Quick Apply
Pediatric Physical Therapist
Pediatric Village Home Care —Bend, OR
- From $65 an hour
- Part-time
- Background check
- CPR Certification
- Physical & Rehabilitation Medicine
- Continuing education credits
- Disability insurance
Quick Apply
Mental Health Therapist - Oregon
NOCD —Oregon
- Weekends as needed
- Remote
- Background check
- LMFT
- Licensed Clinical Social Worker
- Paid parental leave
- Health insurance
Quick Apply
Life Skills Coach
Good-2-Go Oregon —Bend, OR
- $20 - $21 an hour
- Overtime
- Driver's License
- Driving
- Criminal background check
- Paid training
- Mileage reimbursement
Quick Apply
Insurance Agent - Book Opportunity - Bend, OR
COUNTRY Financial —Bend, OR
- Full-time
- Mid-level
- Office
- Bachelor's degree
On SIte Oregon - Senior Human Resources Business Partner (HRBP)
Bend Memorial Clinic —Bend, OR
- $96,000 - $116,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Advanced Level Health Practitioner Physician Associate
Benton County Oregon —Oregon
- $111,616.43 - $163,534.66 a year
- Online Application
- Background check
- Spanish
- Customer service
- Wellness program
- Health savings account
9d
RN Health and Wellness Director
Brookdale Senior Living Inc. —Bend, OR
- $104,870 - $133,590 a year
- Full-time
- Nursing
- LVN
- RN License
- Health savings account
- Paid holidays
Quick Apply
11d
Psychiatric Mental Health Nurse Practitioner
Pivot Behavioral Health —Bend, OR
- $300,000 - $500,000 a year
- Weekends only
- Hybrid work
- Background check
- Private practice
- Nursing
- Health savings account
- Health insurance
Quick Apply
11d
Insurance Agent - Redmond, OR
COUNTRY Financial —Redmond, OR
- Full-time
- Mid-level
- Office
- Bachelor's degree
Remote Psychiatric Nurse Practitioner (PMHNP) - Outpatient Practice. W2 w/Benefits, PT & FT options
Talkiatry —Oregon
- $180,000 - $215,000 a year
- Part-time
- Remote
- Nursing
- Psychiatry
- Outpatient experience
- Health savings account
- Paid holidays
Cut Off Operator
Precision Castparts Corp. —Redmond, OR
- Overtime
- Forklift
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- 401(k)
Maintenance Tech I - 1st Shift
Medline Industries —Redmond, OR
- $26.25 - $38.00 an hour
- Overtime
- Background check
- Mid-level
- Forklift
- Health savings account
- Health insurance
Quick Apply

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Centralized Service Representative

St. Charles Health System -
Bend, OR

Apply Now

Job Details

Part-time
$21.86 - $29.52 an hour

Qualifications

Phone communication
High school diploma or GED
Personal Protective Equipment (PPE)

Full Job Description

Relief, Variable Schedule

Pay range: $21.86 - $29.52

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Centralized Service Representative

REPORTS TO POSITION: Ambulatory Access Director or Delegate

DEPARTMENT: Patient Access Services

DATE LAST REVIEWED: October 2024

OUR VISION: Creating America’s healthiest community, together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical record, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Centralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, or they may float between multiple locations.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for accurately creating or locating patient accounts in the electronic health record system.

Collects and records patient demographics, insurance and billing information. Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.

Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.

Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.

Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.

Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.

Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.

Responds to all customer and emergency calls in a confident rapid accurate pleasant and professional manner with the ability to remain calm in emergency situations.

Attention to detail in recording patient messages and reasons for call / appointment, and accurately transcribing that information into the electronic health record following department protocols and standards.

Addresses, deescalates or appropriately routes patient complaints or concerns.

Accesses and maintains all department specific files, programs and recall systems.

Actively participates in achieving organizational and department goals.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

Ability to work as part of a Care Team with providers and clinical staff.

Supports the vision, mission, and values of the organization in all respects.

Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: Minimum one (1) year of paid customer service work experience.

Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call center experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external customers.

Must adapt quickly to frequent process changes and improvements.

Is reliable, engaged, and provides feedback to inform process improvement.

Attends all department, team, and company meetings as required.

Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.

Requires strong communication, customer service, interpersonal skills and telephone etiquette.

Ability to prioritize workflow according to pre-set instructions.

Strong teamwork and collaborative skills.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Ability to multi-task and work independently.

Attention to detail.

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Relief

Shift:

First Shift (United States of America)

Is Exempt Position?

Job Family:

REPRESENTATIVE

Scheduled Days of the Week:

Variable

Shift Start & End Time:

8am-5pm

Apply Now

Refine Your Search

access management jobs in bend or

Centralized Service Representative

Office Coordinator, 26-27, FT

Clinical Director

Physician

Weatherization Auditor

Vice President Finance/Operations

Medical Assistant - Orthopedics (MA, CMA, EMT considered)

Assembly / Installation Technician - Entry Level

Pediatric Physical Therapist

Mental Health Therapist - Oregon

Life Skills Coach

Insurance Agent - Book Opportunity - Bend, OR

On SIte Oregon - Senior Human Resources Business Partner (HRBP)

Advanced Level Health Practitioner Physician Associate

RN Health and Wellness Director

Psychiatric Mental Health Nurse Practitioner

Insurance Agent - Redmond, OR

Remote Psychiatric Nurse Practitioner (PMHNP) - Outpatient Practice. W2 w/Benefits, PT & FT options

Cut Off Operator

Maintenance Tech I - 1st Shift

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