Client Experience Coordinator
The communication hub behind every successful event.
Pay: $52,000 to $65,000 per year
Some people answer phones and emails.
You help create unforgettable events.
Every wedding, corporate event, fundraiser, backyard celebration, and community gathering begins long before a truck leaves our warehouse.
It begins with a conversation.
A detail caught.
A question answered.
A problem prevented before anyone else even knew it existed.
That's where you come in.
At Central Event Rentals, this role is much more than customer service. You're one of the central communication hubs of our company. Every day you'll help clients, warehouse crews, delivery teams, planners, venues, vendors, and ownership stay aligned so every event has the best chance of running flawlessly.
When this role is done well, our clients feel confident. Our crews arrive prepared. Our warehouse knows exactly what to load. Small mistakes never become expensive problems.
You won't simply answer questions.
You'll create clarity.
If that sounds satisfying, keep reading.
Who We Are
At Central Event Rentals, we're a team of Kick-Ass Rental Experts living our Three S Promise:
Simple. Service. Success.
We believe incredible events don't happen by accident.
They happen because hundreds of small details are handled correctly.
- Every chair.
- Every linen.
- Every timeline.
- Every delivery.
- Every conversation.
Our clients trust us with some of the biggest moments of their lives. Weddings. Company celebrations. Fundraisers. Family gatherings. We take that responsibility seriously.
As a team, we value people who:
- Take ownership.
- Communicate clearly.
- Follow through on what they say.
- Solve problems instead of creating them.
- Care about getting the little things right.
We work hard.
We laugh a lot.
We move quickly.
No two days are ever the same.
If you're looking for repetitive work where every day looks identical, this probably isn't the right fit.
If you enjoy momentum, teamwork, and finding satisfaction in helping hundreds of moving pieces come together successfully, you'll probably love it here.
Your Role
Think of yourself as an air traffic controller for events.
You're helping dozens of moving parts stay coordinated at the same time.
- Clients need answers.
- Crews need information.
- Vendors need updates.
- Orders change.
- Weather changes.
- Venues make requests.
- Schedules shift.
Your job is to keep everyone moving in the same direction.
This isn't simply answering phones or responding to emails.
You're responsible for translating conversations into accurate orders, ensuring every department has the information they need, and preventing small mistakes from becoming expensive problems.
You'll work closely with clients, planners, venues, vendors, warehouse staff, delivery crews, and ownership to make sure everyone has the right information at the right time.
When you're successful, the company runs smoother because of you.
Your Primary Mission
Your mission is simple:
Create an exceptional client experience while making sure every event is accurate, organized, and ready for execution.
You'll be responsible for helping clients feel informed, supported, and confident while ensuring our team has everything they need to deliver an outstanding event.
You'll constantly balance customer communication, organization, scheduling, follow-up, problem solving, and attention to detail.
This is a salaried position built around consistency, ownership, communication, and reliability.
What You'll Be DoingClient Communication
- Respond promptly to client emails and phone calls.
- Help clients choose rental items that fit their event.
- Answer questions with confidence and professionalism.
- Build trust through clear, consistent communication.
- Follow up on new leads and existing customers.
- Ensure every client feels informed from start to finish.
Order Management
- Create new rental orders.
- Revise existing orders as event plans change.
- Verify quantities, delivery times, venues, layouts, and special requests.
- Review every order carefully to ensure accuracy before it reaches our operations team.
- Send reminders and communicate upcoming deadlines to clients.
Event Coordination
- Finalize upcoming events each week.
- Coordinate with planners, venues, vendors, and clients.
- Manage subrental communication.
- Confirm important event details before delivery.
- Help ensure every event is fully prepared long before installation day.
Operations Coordination
You'll work closely with our warehouse and delivery teams to make sure everyone is working from the same information.
This includes:
- Coordinating delivery schedules.
- Updating event changes.
- Helping prioritize workloads.
- Identifying conflicts before they become emergencies.
- Keeping communication flowing between departments.
Success in this role often comes from catching small issues while they're still easy to fix.
CRM & Administrative Support
- Maintain accurate customer records.
- Document conversations.
- Track follow-ups.
- Respond to customer reviews.
- Keep communication organized and easy for the rest of the team to understand.
Good documentation today prevents confusion tomorrow.
Team Support
We're a growing company.
Sometimes that means jumping in wherever you're needed.
Most days you'll be in the office.
Some days you may help prepare an order in the warehouse.
Occasionally you may help during busy event periods if the team needs extra hands.
Nobody here says,
"That's not my job."
We win together.
The Right Person for This Role
This role isn't for everyone.
The right person will probably read this list and think,
"Yep... that's me."
You will likely thrive here if you:
- Love keeping organized when there are dozens of moving pieces.
- Naturally notice details other people overlook.
- Enjoy solving problems before they become emergencies.
- Take ownership without waiting for someone to tell you what to do.
- Can confidently juggle multiple priorities without feeling overwhelmed.
- Follow through on commitments and rarely need reminders.
- Communicate clearly, kindly, and professionally.
- Enjoy helping people and creating exceptional customer experiences.
- Take pride in getting the small things right because you know they create great results.
- Like being part of a team that genuinely depends on one another.
We care far more about reliability than charisma.
The best person for this role isn't necessarily the loudest voice in the room.
They're the person everyone trusts because details don't slip through the cracks.
This Role May Not Be a Great Fit If...
We believe it's just as important to be honest about who won't enjoy this position.
This role may not be the right fit if you:
- Become overwhelmed when priorities change throughout the day.
- Frequently forget details or need reminders to complete tasks.
- Prefer repetitive work where every day looks the same.
- Struggle to stay organized when managing several projects at once.
- Dislike communicating with people throughout the day.
- Wait to be told what to do instead of taking initiative.
- Find constructive feedback difficult to receive.
- View customer service as simply answering questions instead of solving problems.
There's absolutely nothing wrong with those preferences.
They're just not the qualities this role requires.
What Success Looks Like
Success here isn't measured by how busy you are.
It's measured by how well the entire company runs because you're here.
When you're successful:
- Clients feel informed, supported, and genuinely cared for.
- Orders are accurate before they reach the warehouse.
- Communication is clear, timely, and proactive.
- Small problems are solved before they become expensive ones.
- Delivery crews arrive prepared because they have the information they need.
- Ownership spends less time putting out fires and more time growing the business.
- Your teammates trust your work without needing to double-check it.
If people regularly say,
"Everything was already taken care of."
You're doing an incredible job.
A Few Things You Should Know
The event industry is exciting.
It's also demanding.
Wedding season gets busy. Very busy.
During peak season, you'll often be coordinating dozens of active events simultaneously.
That means details matter.
One incorrect delivery address.
One missed linen count.
One forgotten venue requirement.
One missed email.
Those small mistakes can impact an entire event.
The right person enjoys that responsibility.
Not because it's stressful.
Because there's genuine satisfaction in bringing order to complexity.
This position is primarily office-based during normal business hours.
However, event schedules don't always fit neatly between 8:00 a.m. and 5:00 p.m.
Occasionally, busy weekends, client needs, or important deadlines may require additional flexibility.
We believe successful events require teamwork.
Sometimes that means stepping in wherever you're needed.
Technology We Use
You'll regularly work with:
- Google Drive
- Google Sheets
- Google Calendar
- CRM and Rental Software
- Go High Level (GHL)
- WhatsApp for team communication
You don't need to know every system before your first day.
You do need to enjoy learning new technology and becoming confident using it.
What We Offer
- Competitive salary of $50,000 to $60,000, depending on experience.
- Full-time, salaried position.
- On-the-job training.
- Opportunities for growth as our company continues to expand.
- A supportive team that genuinely enjoys working together.
- The opportunity to play a meaningful role in helping create thousands of unforgettable events throughout Central Oregon.
As Central Event Rentals continues to grow, we believe exceptional people should grow with it. We reward ownership, reliability, and people who consistently create value for our clients and team.
Before You Apply
Attention to detail is one of the most important parts of this position.
If you've read this posting carefully, we'd love for you to visit our website, read our Core Values, and include the one that resonates most with you and why in your email introduction as part of your next step.
It's a small request, but it's an important one.
The little things matter here.
What's Next?
If this role sounds exciting to you, we'd love to hear from you.
Please send your resume and a brief introduction to:
[email protected]
Qualified candidates will be contacted for the next step in the interview process.
Position Summary
Position: Client Experience Coordinator
Location: Central Event Rentals, Bend, Oregon
Job Type: Full-Time
Compensation: $50,000 to $60,000 annually, depending on experience
Preferred Experience:
- Customer Service
- Event Coordination
- Administrative Support
- Project Coordination
- Scheduling & Logistics
- CRM Systems
We don't expect perfection.
We do look for people with integrity, curiosity, strong attention to detail, and a desire to continually improve.
If you're looking for more than just another job, and you'd enjoy helping build one of Central Oregon's best event rental companies, we'd love to meet you.
Pay: $52,000.00 - $65,000.00 per year
Work Location: In person
