The Hermitage Club at Haystack Mountain
Wilmington, Vermont
Full-Time | Year-Round
The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.
This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.
This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.
The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.
Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.
Key Responsibilities
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Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
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Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
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Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
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Supervise, coach, and support the Member Services Manager and member-facing service team.
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Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
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Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
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Lead new member onboarding and help members become connected to Club amenities, events, and services.
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Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
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Support Member / Club Events, seasonal communications, and member engagement initiatives.
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Maintain confidentiality, discretion, and professionalism in all member-related matters.
The Ideal Candidate
The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service. They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.
Qualifications
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Experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
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Strong relationship-building, sales, communication, and service recovery skills.
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Proven ability to lead, coach, and support a member-facing team.
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Excellent attention to detail and ability to manage multiple priorities.
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Comfortable working with CRM, membership, or club management systems.
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High level of discretion and professionalism.
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Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.
Why Join The Hermitage Club?
The Membership Director will play a central role in shaping how members experience The Hermitage Club. This position offers the opportunity to build meaningful relationships, lead an important department, support membership growth, and help create a service culture that reflects the warmth, care, and excellence expected in a premier private resort community.
The Hermitage Club is an equal opportunity employer.
